My Phan
My Phan at Herb Chambers BMW of Sudbury

My Phan | Page 2

Service Advisor

Herb Chambers BMW of Sudbury

128 Boston Post Rd
Sudbury, MA 01776

Contact Me
4.8
26 Reviews
4.8

26 Reviews

Write a Review

26 Reviews of My Phan

August 20, 2025

Dealership Rating
Employee Rating

My (Mee) went above and beyond to help me get my car serviced. It needed more work than I had planned and she made sure it got done. She was professional, capable and met all my expectations with a smil More

by hrust52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2025

Herb Chambers BMW of Sudbury responded

We’re so happy to hear My made sure you & your vehicle were well taken care of! Thank you for choosing Herb Chambers BMW of Sudbury and for sharing your experience. We look forward to seeing you next time!

Aug 21, 2025

Herb Chambers BMW of Sudbury responded

We’re so happy to hear My made sure you & your vehicle were well taken care of! Thank you for choosing Herb Chambers BMW of Sudbury and for sharing your experience. We look forward to seeing you next time!

June 25, 2025

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Employee Rating

customer services rep was excellent and went the extra step to help me - came out to car to insure system was fixed More

by john.narkiewicz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 26, 2025

Herb Chambers BMW of Sudbury responded

John, we're delighted to hear that our team went above and beyond to ensure everything was taken care of. Thanks for sharing your experience with us and please don't hesitate to reach out if we can be of service again in the future! - Herb Chambers BMW of Sudbury

June 18, 2025

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Employee Rating

My was of great assistance and made the experience effortless She went the extra mile to answer my questions More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2025

Herb Chambers BMW of Sudbury responded

Nancy, we're delighted to hear that My provided such excellent assistance at Herb Chambers BMW of Sudbury. Thank you for sharing your experience with us!

June 12, 2025

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Employee Rating

Very happy with service and attention to detail. I have been using this dealership for several years and had no reason to complain; highly recommended More

by RCarvalho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 13, 2025

Herb Chambers BMW of Sudbury responded

RCarvalho, thank you for your continued trust in Herb Chambers BMW of Sudbury! We're delighted to hear that our service and attention to detail have consistently met your expectations. Your recommendation means a lot to us!

May 21, 2025

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Employee Rating

I brought my car in for servicing and diagnosis of the parking assist failure. My Phan was my service advisor. She was the best advisor I have known in more than 10 years of working with Herb Chambers BMW More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 21, 2025

Herb Chambers BMW of Sudbury responded

Ken, we're delighted to hear that My provided such exceptional service during your visit at Herb Chambers BMW of Sudbury. Thank you for sharing your experience and trusting us with your vehicle needs!

February 20, 2025

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Employee Rating

4 new tires and alignment . .. all done properly and efficiently. Service / cust rep: My Phan is a credit to Herb Chambers!!! She did an outstanding job and easy to interact wit More

by Aus_BMW_DealerRater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 21, 2025

Herb Chambers BMW of Sudbury responded

We're delighted to hear that My provided outstanding service during your visit at Herb Chambers BMW of Sudbury. Thank you for sharing your experience, and we're glad everything was done efficiently!

December 05, 2024

Dealership Rating
Employee Rating

Very hard get in touch with someone there been calling for two weeks now haven't been able talk anyone and haven't given me any call backs when had dropped car off they wouldn't give me call they only di More

by Aljazay04
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 06, 2024

Herb Chambers BMW of Sudbury responded

Aljazay04, I'm sorry to hear about the communication issues you've been experiencing. We strive for timely and effective communication with our customers, so this feedback is concerning. Please reach out at your earliest convenience so we can address this matter directly. Thank you, Sean King - General Manager - sking@herbchambers.com

November 26, 2024

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Employee Rating

Service was excellent, My was outstanding and was beyond helpful!! Couldn’t have asked for a better experience. More

by X7review2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 27, 2024

Herb Chambers BMW of Sudbury responded

We're delighted to hear that you had an outstanding experience with us at Herb Chambers BMW of Sudbury! Thank you for sharing your positive feedback, and we look forward to serving you again in the future.

November 26, 2024

Dealership Rating
Employee Rating

Good service associate and good service. I will be happy to come back next time More

by mandarkasture
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Karen Peterson , Chavin Fagan

Nov 26, 2024

Herb Chambers BMW of Sudbury responded

We really appreciate you taking the time to leave Herb Chambers BMW of Sudbury this awesome review, thank you!

November 04, 2024

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Employee Rating

I'm pleased with service received and I would come back to Sudbury when necessary. More

by roxacris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 05, 2024

Herb Chambers BMW of Sudbury responded

Hi Roxacris! Thank you so much for your kind feedback! We're thrilled to hear you were pleased with the service and that you’d choose to come back to Herb Chambers BMW of Sudbury. It’s our pleasure to assist, and we look forward to welcoming you whenever you need us again.

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