Monte' Burney | Page 32

Happy Customer They made buying a new Toyota Venza seamless and were able to find exactly what I wanted. I highly recommend Toyota of Cleveland! I worked primarily w They made buying a new Toyota Venza seamless and were able to find exactly what I wanted. I highly recommend Toyota of Cleveland! I worked primarily with Eddie Triplett and appreciate his attention to finding me my beautiful Toyota Venza. More

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Great dealership...sort of In some ways this is the greatest car dealership I have ever dealt with. I agree with other reviewers..my buying experience six plus years ago was th In some ways this is the greatest car dealership I have ever dealt with. I agree with other reviewers..my buying experience six plus years ago was the best ever. Have had all service work done on my Camry with their service dept since. The service work is great..no problems and never a reason to doubt their integrity. But...they really need to polish some of their customer service details. Ex: about a year ago I went up from Chattanooga for my routine service. Got all the way up there and realized I had left my wallet at home. No problem, I actually had my checkbook. Well yes, it was a problem. No one would take my check without ID...which was in my wallet. This after five years of service visits and buying a car through them. Gee. They also need more loaner cars. Went up yesterday to have some unexpected work done, which ended up almost (long story) requiring an overnight stay. But...no loaner cars left. Who wants to call a friend to drive all the way up to Cleveland to pick you up, only to have to do it all over again the next day?? Again, this is a very good dealership but needs to work on some kinks to make it the great dealership it could be. I also get the feeling the cooperation between service/sales/admin is now what it could be. And they definitely need to give their front line employees more flexibility to make decisions regarding customer service. More

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