Great service coffee was great fast in an out service
made me feel welcomed me an wife are satisfied
made me feel welcomed me an wife are satisfied
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by CRYSTALLONGORIA41486
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brian Lopez
, Michael Littlefield, AJ Medrano
Sep 13, 2024 -
Seguin Chevrolet responded
Dear CRYSTALLONGORIA41486,
Thank you for your 5-star review! We’re thrilled to hear that you and your wife had a great experience with our service and enjoyed the coffee. It’s wonderful to know that you felt welcomed and satisfied. We appreciate your feedback and look forward to seeing you again!
Sincerely,
Jeremy Sims, General Manager
Did a good job of keeping me updated on the pick up and
finished in a timely manner thank you.
finished in a timely manner thank you.
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by PATKINS65
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ivan Perez, Beca Ramirez Godoy
Sep 13, 2024 -
Seguin Chevrolet responded
Dear PATKINS65,
Thank you for your 5-star review! We’re pleased to hear that you were kept updated and that your service was completed in a timely manner. We appreciate your feedback and look forward to assisting you again in the future!
Sincerely,
Jeremy Sims, General Manager
So I had a problem with my tires not being rotated and
the mechanic I believe Luke kept the lady up front that he did but clearly it wasn’t because the marks I had on my tires were in the same exact spot.
the mechanic I believe Luke kept the lady up front that he did but clearly it wasn’t because the marks I had on my tires were in the same exact spot. I spoke up about it and the lady up front was very understanding and respectful, but that was my only issue that they tried charging me for something that didn’t even get done.
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by Aripol
Verified Customer
Verified Customer
Other Employees Tagged:
Beca Ramirez Godoy, Luke
Sep 13, 2024 -
Seguin Chevrolet responded
Dear Aripol,
Thank you for your feedback. I’m sorry to hear about the issue with your tire rotation and any confusion regarding the service. It’s important to us that every service is performed correctly, and we regret that this was not your experience. I’m glad to hear that our staff handled your concerns respectfully, but I understand how frustrating this situation must have been. Please contact me directly 830-303-4381, extension 2035 so we can make this right and ensure that you receive the service you deserve.
Sincerely,
Gary Stehle, Service Director
$202 for an oil change and tire rotation seems a little
steep to me. Other than that, Customer service was very good and job seems to have been done properly. I’m not sure if it’s a coincidence, but of the
steep to me. Other than that, Customer service was very good and job seems to have been done properly. I’m not sure if it’s a coincidence, but of the both times that I got oil changes here I received coupons in the mail within following week for roughly half off The expire well before next oil changes needed.
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by CLARKPLACE
Verified Customer
Verified Customer
Service Price Transparency
Sep 13, 2024 -
Seguin Chevrolet responded
Dear CLARKPLACE,
Thank you for your 5-star review and for sharing your feedback. We're glad to hear that you were pleased with the customer service and the quality of the work performed. We understand your concern regarding the pricing of the oil change and tire rotation, and we’ll take your input into consideration. We appreciate your business and look forward to serving you again!
Sincerely,
Jeremy Sims, General Manager
It Was a lot better then last time I got out of there in
30 min.
30 min.
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by Hector g41
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Beca Ramirez Godoy
Sep 13, 2024 -
Seguin Chevrolet responded
Dear Hector g41,
Thank you for your 5-star review! We're glad to hear that your experience this time was even better and that you were able to get in and out in just 30 minutes. We appreciate your continued support and look forward to serving you again!
Sincerely,
Jeremy Sims, General Manager
Best Service!
Monica understand when I was without transportation and needed my car thanks Monica!
Monica understand when I was without transportation and needed my car thanks Monica!
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by gloriajarmon50
Verified Customer
Verified Customer
Service Price Transparency
Sep 13, 2024 -
Seguin Chevrolet responded
Dear gloriajarmon50,
Thank you for your 5-star review! We're so glad to hear that Monica was able to provide the best service and understand your needs during a difficult time without transportation. We’ll be sure to pass along your thanks to her, and we appreciate your kind words!
Sincerely,
Jeremy Sims, General Manager
The staff can be friendly, helpful, and approachable!
But, given that this service center can be busy, customers should be given some type of time frame for their job to be done.
Outside of that, the
But, given that this service center can be busy, customers should be given some type of time frame for their job to be done.
Outside of that, the dealership does well to find solutions to problems that eases customer anxiety and worry.
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by ZayTL
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Beca Ramirez Godoy, Tyson
Sep 13, 2024 -
Seguin Chevrolet responded
Dear ZayTL,
Thank you for your honest feedback and for sharing your experience. We’re glad to hear that our staff was friendly, helpful, and approachable, and that we were able to ease any concerns you had. We appreciate your suggestion about providing a time frame for service jobs and will work on improving that aspect to better serve our customers. Your insights help us get better, and we look forward to making your next visit an even smoother experience.
Sincerely,
Jeremy Sims, General Manager
I was please how they conduct in making a buyer feel
welcome and what the person is looking for
welcome and what the person is looking for
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by MIGUELTELLOJR
Verified Customer
Verified Customer
Other Employees Tagged:
Michael Littlefield, Ivan Perez
Sep 13, 2024 -
Seguin Chevrolet responded
Dear MIGUELTELLOJR,
Thank you for your 5-star review! We’re glad to hear that you felt welcome and that our team helped you find exactly what you were looking for. Your satisfaction is our priority, and we look forward to assisting you again in the future.
Sincerely,
Jeremy Sims, General Manager
We were the most important people in the world while we
were at Seguin Chevrolet. Our salesman, Denzel, was attentive, polite, not pushy.
When I needed brakes work done within my 90 days warranty on a us
were at Seguin Chevrolet. Our salesman, Denzel, was attentive, polite, not pushy.
When I needed brakes work done within my 90 days warranty on a used car the work was done without hassles.
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by ASunder1
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Beca Ramirez Godoy, Denzel
Sep 06, 2024 -
Seguin Chevrolet responded
Dear ASunder1,
Thank you for your 5-star review! We're so glad to hear that you felt like the most important people while at Seguin Chevrolet. It's wonderful to know that Denzel provided attentive, polite service without any pressure. We're also pleased that your brake work was handled smoothly within your warranty. We appreciate your kind words and look forward to serving you again!
Sincerely,
Jeremy Sims, General Manager
They took care of the issue with my wheel and my airbag
service, but unfortunately, while taking apart my steering wheel to deal with the airbag, it looks like some of the connections for the commands are
service, but unfortunately, while taking apart my steering wheel to deal with the airbag, it looks like some of the connections for the commands are not working right. Anytime I turn the steering wheel it asked for me to say a command, and will hang up any phone call? I am on.
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by mofutmma
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Beca Ramirez Godoy
Sep 05, 2024 -
Seguin Chevrolet responded
Dear mofutmma,
Thank you for your 4-star review and for letting us know about the issue you’re experiencing. We’re glad to hear that we addressed the wheel and airbag service, but we’re sorry to learn about the new concern with the steering wheel controls. Please reach out to me at our service department (830) 303-4381 ext. 2035 so we can resolve this issue promptly. Your satisfaction is important to us, and we want to make sure everything is functioning perfectly.
Sincerely,
Gary Stehle, Service Director
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5 yrs, 6 mos
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