Staff were friendly and the waiting area was very clean.
There were hot beverages available while we waited for my car to be serviced. The wait was quite long, but that’s expected.
There were hot beverages available while we waited for my car to be serviced. The wait was quite long, but that’s expected.
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by MNINO85
Verified Customer
Verified Customer
Service Price Transparency
Dec 31, 2024 -
Seguin Chevrolet responded
Dear MNINO85,
Thank you for taking the time to leave us a 5-star review! We're glad to hear that you had a positive experience with our friendly staff and clean waiting area. We understand that longer wait times can be frustrating, but we're happy to hear you felt comfortable with the amenities provided during your visit. Your feedback is valuable, and we appreciate your understanding.
Sincerely,
Jeremy Sims, General Manager
There was no negotiation on a price of a vehicle
basically says thank you very much for coming here, but we cannot give you a deal when I drove an hour and a half to get there
basically says thank you very much for coming here, but we cannot give you a deal when I drove an hour and a half to get there
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by tswdesignz
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Beca Ramirez Godoy, Jonathan Rosario, Gary Stehle
Dec 31, 2024 -
Seguin Chevrolet responded
Dear tswdesignz,
Thank you for your feedback, and I apologize for any frustration you experienced during your visit. We understand how important it is to feel that you're getting a fair deal, and we're sorry that we couldn't meet your expectations. We do our best to offer competitive prices based on the market, but we understand that negotiation is a part of the car-buying process. If you'd like to discuss your experience further or if we can assist you in finding a solution, please don't hesitate to reach out.
Sincerely,
Jeremy Sims, General Manager
Doesn't look closely at there vehicles missed collision
in my newly bought car.. still trying to get them to assist
in my newly bought car.. still trying to get them to assist
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by Jake
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Sam Hood, Beca Ramirez Godoy, Gary Stehle
Dec 31, 2024 -
Seguin Chevrolet responded
Dear Jake,
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience you've experienced. We take pride in ensuring our vehicles are thoroughly inspected before they reach our customers, and I'm sorry that we missed an issue with your car. I understand how important this is to you, and I would like to assist in resolving this as quickly as possible. Please reach out to me directly so we can address this matter and find a satisfactory solution.
Sincerely,
Jeremy Sims, General Manager
Service has been very good.
The last service had some miscommunication and took 2.5 hrs for an oil change but overall I would give it 4 stars.
The last service had some miscommunication and took 2.5 hrs for an oil change but overall I would give it 4 stars.
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by GSP3870
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Beca Ramirez Godoy
Dec 31, 2024 -
Seguin Chevrolet responded
Dear GSP3870,
Thank you for your feedback! We appreciate your understanding and are glad to hear that your overall experience has been positive. We apologize for the miscommunication and the extended wait during your recent oil change. We’re working on improving our processes to ensure more timely service in the future. Your continued support means a lot to us, and we look forward to serving you again!
Sincerely,
Jeremy Sims, General Manager
Did not take care of the problems with my truck after I
told them what it was doing before they worked on it
told them what it was doing before they worked on it
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by barbschneider94
Verified Customer
Verified Customer
Other Employees Tagged:
Beca Ramirez Godoy
Service in my truck was awesome.
Good job, guys.I will be coming back for my service again.
Merry christmas
Good job, guys.I will be coming back for my service again.
Merry christmas
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by Yoli
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Beca Ramirez Godoy
Dec 12, 2024 -
Seguin Chevrolet responded
Dear Yoli,
Thank you for your wonderful review! We're so glad to hear that you had an awesome experience with our service team. Your kind words mean a lot to us, and we look forward to assisting you again. Wishing you a very Merry Christmas and a happy New Year!
Sincerely,
Jeremy Sims, General Manager
Complete satisfecho appreciate at every one to helping to
do more every day when I am there
do more every day when I am there
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by gchapa49
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Beca Ramirez Godoy
Dec 12, 2024 -
Seguin Chevrolet responded
Dear gchapa49,
Thank you for your kind words! We’re thrilled to hear you’re completely satisfied and that our team’s efforts made a positive impact during your visit. We truly appreciate your support and look forward to assisting you again in the future.
Sincerely,
Jeremy Sims, General Manager
Monica was awesome.
I would recommend her to my friends and family when they are searching for a vehicles
I would recommend her to my friends and family when they are searching for a vehicles
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by kristin.nrtn
Verified Customer
Verified Customer
Dec 12, 2024 -
Seguin Chevrolet responded
Dear kristin.nrtn,
Thank you for sharing your experience! We're delighted to hear that Monica provided outstanding service. Your recommendation means the world to us, and we look forward to assisting your friends and family when they're ready for their next vehicle.
Sincerely,
Jeremy Sims, General Manager
Great service !
Was expecting to be there a couple hours and was done less than an hour . It’s nice to see good customer service
Was expecting to be there a couple hours and was done less than an hour . It’s nice to see good customer service
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by rodolfo78109
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Beca Ramirez Godoy
Dec 12, 2024 -
Seguin Chevrolet responded
Dear rodolfo78109,
Thank you for your wonderful feedback! We're thrilled to hear that your service was efficient and that you experienced great customer care. Providing quick and excellent service is always our goal. We appreciate your support and look forward to serving you again!
Sincerely,
Jeremy Sims, General Manager
Seguin Chevrolet
We visit this location due to free oil
changes, which is a great perk for buying from Seguin Chevrolet. Our visits are always a wonderful experience with friendly staff, lively office envi
changes, which is a great perk for buying from Seguin Chevrolet. Our visits are always a wonderful experience with friendly staff, lively office environment, and exceptional customer service. Highly recommend!
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by W_RHERRERA
Service Price Transparency
Other Employees Tagged:
Beca Ramirez Godoy
Dec 10, 2024 -
Seguin Chevrolet responded
Dear W_RHERRERA,
Thank you for your wonderful review! We're delighted to hear that you’ve enjoyed the free oil changes and consistently had great experiences with our team. Your recommendation means a lot to us, and we look forward to continuing to provide exceptional service during your visits.
Sincerely,
Jeremy Sims, General Manager
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5 yrs, 6 mos
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