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Mona Crooks
Refer Me
1,150 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
32 yrs, 11 mos
Industry Experience
32 yrs, 11 mos
Specialties & Trainings
Master Certified Service Advisor
1,150 Reviews
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1150 Reviews of Mona Crooks
January 16, 2025
They have reliable service for a variety of vehicle makes and models, and their service plans are excellent. Their staff are friendly, helpful, and always know what you, and they themselves, are talking abou and models, and their service plans are excellent. Their staff are friendly, helpful, and always know what you, and they themselves, are talking about. Among various people at this dealership, across 22 years of my custom, I have never met one who I have a complaint of any kind about. I also like that they don't press upsells of anything, More
by anuchtal
Verified CustomerOther Employees Tagged: Joe French, Shelby Wiley, Gavin Fano, Anthony Thurman Jr , If, I Didn't, Personally, Recognize You, But You, Remember Me, I. DeEply-Apologize
January 16, 2025
I have been coming to Klaben for years and always enjoy working with Mona. We have a great rapport with each other. The service crew got me in and out quickly too. working with Mona. We have a great rapport with each other. The service crew got me in and out quickly too. More
by tariann9
January 13, 2025
I have worked with Mona for years and she and I have a good rapport. The service team got me in and out quickly. Cannot say enough good things about the Klaben service crew! good rapport. The service team got me in and out quickly. Cannot say enough good things about the Klaben service crew! More
by tariann9
January 07, 2025
Excellent customer service great communication very clean and friendly definitely will refer friends and family and friendly definitely will refer friends and family More
by FLYINGFREE108
Other Employees Tagged: Joe French, Gavin Fano
January 07, 2025
wonderful service every time. very helpful and accommodating. always a pleasure working with Joe French very helpful and accommodating. always a pleasure working with Joe French More
by espymartinez
Other Employees Tagged: Joe French
January 07, 2025
The Klaben service team always exceeds my expectations for quality and professionalism. There's a reason I keep going back when there are other options. for quality and professionalism. There's a reason I keep going back when there are other options. More
by Darkreyule
Other Employees Tagged: Mike Brandvold, Joe French, Kim Wolfram, Carl Bujorian, Tom Alcorn
January 06, 2025
1/6/2025 - took my car in for its regular oil change. Mona Crooks did a great job again getting me in and out quickly and making sure I knew what was needed. I have worked with Mona for twenty years and Mona Crooks did a great job again getting me in and out quickly and making sure I knew what was needed. I have worked with Mona for twenty years and she has always taken care of me. More
by FOURHOLMS
December 23, 2024
Klaben Ford/Lincoln Service Department is the best place to have your vehicle serviced. I’ve been dealing with them for 25 years and would not trust anyone else with my car. to have your vehicle serviced. I’ve been dealing with them for 25 years and would not trust anyone else with my car. More
by Ladyluck54
December 19, 2024
I've been with Klaben Ford for many years as well as my father and brother. Joe has always taken care of me as well as my father. He's done an excellent job and always listens to my concerns. I trust hi father and brother. Joe has always taken care of me as well as my father. He's done an excellent job and always listens to my concerns. I trust him and wouldn't go to anyone else! More
by cpandohie2013
Other Employees Tagged: Joe French
