Mikhail True

Lake Chevrolet responded

Thank you for your review! We truly appreciate your feedback about the team at Lake Chevrolet. It's great to hear that you found us organized, professional, and friendly. We look forward to welcoming you back for your next visit! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

We truly appreciate you taking the time to share your experience, and we want to start by sincerely apologizing for the lack of communication during your recent service visit. Being told your vehicle would be ready in an hour, only to wait nearly seven without any updates, is unacceptable, and we completely understand your frustration. This isn’t the experience we want anyone to have, and we’re actively reviewing what happened internally to ensure it doesn’t happen again. Communication is a critical part of customer service, and we clearly fell short here. Did you happen to speak with a manager about this at any point, or is this the first time it’s being brought to our attention? If you’re open to it, we’d really appreciate the chance to speak with you directly and work to make things right. Please feel free to message us your preferred contact info if you'd like to continue the conversation. Thank you again for the honest feedback. We take it seriously and are committed to improving.

Lake Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you appreciated the professionalism and communication during your experience at Lake Chevrolet. It's great to know you loved our return rental service as well. We look forward to working with you again in the future! Sincerely, The Team at Lake Chevrolet