Mike Van Erem

We had an alignment done on our 2018 GMC Canyon. Two months later i notice the outside right tire is nearly bald! I had it checked at another dealer as I was out of town. The alignment was way out a Two months later i notice the outside right tire is nearly bald! I had it checked at another dealer as I was out of town. The alignment was way out and the left tire was "cupping" requiring it to also be replaced. The alignment and two tires cost me nearly $1,000. I asked RBG of Tucson about this and did not even get a response. Very disappointed! More

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The absolute best of the best service experience I have ever recieved. Ryan and Brian are the most exceptional consultants. I had no appointment and they gladly helped me because I was going on a trip the ever recieved. Ryan and Brian are the most exceptional consultants. I had no appointment and they gladly helped me because I was going on a trip the following week. This dealership will never, under any circumstances lose my business! I will always buy from Royal, they take excellent care of their customers!!! 😊 More

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I was traveling from Los Angeles to Louisiana when my transmission failed and needed to get there for a family emergency Bryan worked extremely hard with his team to get me a great deal and speedy action transmission failed and needed to get there for a family emergency Bryan worked extremely hard with his team to get me a great deal and speedy action to get me back on my route More

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Great service, Roy is professional and knowledgeable. Awesome vehicles, great service from beginning of the process to end. Awesome vehicles, great service from beginning of the process to end. More

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The service drive personnel here are a top notch group. They are very curtious and respectful. They do their jobs with the up most respect in taking care of their customers. They are very curtious and respectful. They do their jobs with the up most respect in taking care of their customers. More

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This is our third consecutive vehicle purchase with Royal of Tucson. Your sales people in our experiences have been great, we have been using the same Service Advisor with success and will continue. Your of Tucson. Your sales people in our experiences have been great, we have been using the same Service Advisor with success and will continue. Your telephone service needs some attention. Not a new problem. We (and others) have been passed off unsuccessfully during times of need. Phoned once to Buick/GMC and was transferred to the Cadillac desk, which was not being staffed.. Please investigate. More

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Ethan was immediately impressive, obviously knowledgeable and a straight forward honest person. I honestly enjoyed the interaction and he made the whole experience quite pleasant. He processed the transactio and a straight forward honest person. I honestly enjoyed the interaction and he made the whole experience quite pleasant. He processed the transaction quickly and efficiently and kept me apprised of everything as it was happening. I have purchased two vehicles now from Royal and fell very good about making it my dealership for all future purchases. More

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Ahmad and Mike are always helpful. There have been times I have had to return to ask about one thing or another and am always treated .with respect even if the questions were operator There have been times I have had to return to ask about one thing or another and am always treated .with respect even if the questions were operator error. I want to mention Susan and Beth. They are the greeters. They do a heck of a job. I am willing to bet some of the folks they come into contact with are having a bad day but they make it a brighter day. More

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Mike has helped me with several vehicles and take great care and is very honest to deal with care and is very honest to deal with More

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Whenever we bring any vehicle in, Chris treats us like we are the most important people there. If there is a larger repair needed, he keeps us in the loop throughout the process. are the most important people there. If there is a larger repair needed, he keeps us in the loop throughout the process. More

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