Mike Theisen

One of the best car buying experiences I’ve ever had. Quickly selected the right vehicle, made a good deal, and fast paperwork. Quickly selected the right vehicle, made a good deal, and fast paperwork. More

by ROBERT.PACIFICI Verified Customer Verified Customer

Report | Print

Great people! Clear details, honest insights, and practical advice make it super helpful for buyers. Clear details, honest insights, and practical advice make it super helpful for buyers. More

by anderssonden0 Verified Customer Verified Customer

Report | Print

Maria Alerta was very professional, friendly and helpful. She gave me all the information and assistance I needed to make my purchase go smoothly. I can't thank her and her staff enough! She gave me all the information and assistance I needed to make my purchase go smoothly. I can't thank her and her staff enough! More

by RENAN.ZEPEDA Verified Customer Verified Customer

Report | Print

Rylom was amazing. Quick service, good deal, in and out with the car I wanted. Quick service, good deal, in and out with the car I wanted. More

by MCCORD.HENRY Verified Customer Verified Customer

Report | Print

Erick Reyes was an absolute pleasure to work with from beginning to end, as was the entire team at Santa Monica Volvo. And the car is fantastic! beginning to end, as was the entire team at Santa Monica Volvo. And the car is fantastic! More

by LLOYD.TAYLOR Verified Customer Verified Customer

Report | Print

Mike Theisen is a superb Director of SM Volvo & excels in delivering gold standard customer service, which is the extreme opposite of the very poor & deficit customer care attitude & inept service I have exp delivering gold standard customer service, which is the extreme opposite of the very poor & deficit customer care attitude & inept service I have experienced with Volvo USA customer care/relations department. Were it not for Mike Theisen & his intervention to resolve issues either ignored or poorly dealt with by Volvo USA customer care/relations department, I would have forever abandoned my 35 years of devotion to the Volvo brand. Robert & Klaus excel in providing excellent service at the SM Volvo service department, no doubt influenced by Mike Theisen’s brilliant, insightful leadership & being a stellar customer care leader & role model. Quite disappointing to learn yesterday the former manager at SM Volvo, Casey Turner is no longer working at this dealership. He too, provided outstanding customer care. I believe customer service is the single most important driver for achieving brand loyalty & the Volvo USA Corporate management of their USA customer care/relations department has long been an department in need of serious attention, meaningful & enduring improvement. It is a tipping point for which I am aware drove other Volvo brand loyalists to have abandoned the Volvo brand. More

by LDEMONDESIR Verified Customer Verified Customer

Report | Print

Excellent experience finding, test driving and leasing our new XC 40 SUV. Excellent dealership and service. I recommend this dealership unconditionally for getting a Volvo. our new XC 40 SUV. Excellent dealership and service. I recommend this dealership unconditionally for getting a Volvo. More

by MICHEL1 Verified Customer Verified Customer

Report | Print

Very helpful answer questions fast and efficiently great attitude friendly trust, answer phone call fast and convenience. attitude friendly trust, answer phone call fast and convenience. More

by PENNYKWANYAP Verified Customer Verified Customer

Report | Print

Excellent customer service! They delivered the car for a showing, handled the paperwork without having me sit there for hours on end in the show room and delivered the car and took the payment and got signa showing, handled the paperwork without having me sit there for hours on end in the show room and delivered the car and took the payment and got signatures in minutes. Easy process with professional sales reps. More

by AMORAN4 Verified Customer Verified Customer

Report | Print

Friendly service. We had a good experience buying our electric Volvo and we’re done in about an hour. electric Volvo and we’re done in about an hour. More

by TBLACKINGTON Verified Customer Verified Customer

Report | Print