Mike Theisen
Mike Theisen at Volvo Cars Santa Monica
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Mike Theisen

GM

Volvo Cars Santa Monica

1631 Santa Monica Blvd
Santa Monica, CA 90404

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10 Reviews
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10 Reviews

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10 Reviews of Mike Theisen

October 04, 2024

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Employee Rating

Maria Alerta was very professional, friendly and helpful. She gave me all the information and assistance I needed to make my purchase go smoothly. I can't thank her and her staff enough! More

by RENAN.ZEPEDA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 05, 2024

Volvo Cars Santa Monica responded

Hi, Thank you for your wonderful feedback, Renan! We're glad to hear that Maria Alerta provided you with professional and friendly service, ensuring your purchase went smoothly. We appreciate your kind words!

September 29, 2024

Dealership Rating
Employee Rating

Rylom was amazing. Quick service, good deal, in and out with the car I wanted. More

by MCCORD.HENRY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 29, 2024

Volvo Cars Santa Monica responded

Thank you, Henry! We're thrilled to hear that Rylom provided you with quick service and helped you get the car you wanted. If you need anything in the future, don't hesitate to reach out!

May 17, 2024

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Employee Rating

Erick Reyes was an absolute pleasure to work with from beginning to end, as was the entire team at Santa Monica Volvo. And the car is fantastic! More

by LLOYD.TAYLOR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 18, 2024

Volvo Cars Santa Monica responded

Hi Lloyd! We're so glad to know that you had a great experience with Erick and our team at Volvo Cars Santa Monica! Enjoy your ride, it's fantastic having you as part of the family.

April 24, 2024

Dealership Rating
Employee Rating

Mike Theisen is a superb Director of SM Volvo & excels in delivering gold standard customer service, which is the extreme opposite of the very poor & deficit customer care attitude & inept service I have exp More

by LDEMONDESIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 09, 2024

Volvo Cars Santa Monica responded

Thank you for taking the time to share this review. We're glad to know that Mike was able to assist you through any frustrations and we'll be sure to let him, Robert & Klaus know how much you appreciate their stellar service. Thanks again for your feedback and please don't hesitate to reach out if there's anything else we can do for you!

November 02, 2021

Dealership Rating

Excellent experience finding, test driving and leasing our new XC 40 SUV. Excellent dealership and service. I recommend this dealership unconditionally for getting a Volvo. More

by MICHEL1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

October 13, 2021

Dealership Rating
Employee Rating

Very helpful answer questions fast and efficiently great attitude friendly trust, answer phone call fast and convenience. More

by PENNYKWANYAP
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos Gerpe

September 26, 2021

Dealership Rating
Employee Rating

Excellent customer service! They delivered the car for a showing, handled the paperwork without having me sit there for hours on end in the show room and delivered the car and took the payment and got signa More

by AMORAN4
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Armin Buholzer, Francisco Aguilar , John Kozin

Sep 29, 2021

Volvo Cars Santa Monica responded

Hi Amoran4, Thanks for the 5-star review! We appreciate you choosing us for your new ride. Cheers to many happy miles ahead!

September 24, 2021

Dealership Rating
Employee Rating

Friendly service. We had a good experience buying our electric Volvo and we’re done in about an hour. More

by TBLACKINGTON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 29, 2021

Volvo Cars Santa Monica responded

Hi TBLACKINGTON, Thanks for the 5-star review! We appreciate you choosing us for your new ride. Cheers to many happy miles ahead!

September 09, 2021

Dealership Rating

John Kozin was great. Spoke on the phone first. Then met in person. Great customer service. Great price. Very friendly. Did what he could to get us the best price. Also followed up the next day to e More

by ameetkeny
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kozin

Sep 14, 2021

Volvo Cars Santa Monica responded

Hi ameetkeny, Thanks for sharing these kind words regarding your recent purchase. We appreciate you choosing us! Cheers to many happy miles ahead.

August 09, 2021

Dealership Rating
Employee Rating

What a pleasant experience to do a lease on my second Volvo. I'll keep coming back because I sell Volvos and believe in the product and the management style and processes of Kline Automotive World and Vo More

by JKOZIN3
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Armin Buholzer, Robert Munoz , Carlos Gerpe, John Kozin

Aug 23, 2021

Volvo Cars Santa Monica responded

Hi JKOZIN3, We appreciate your feedback! Enjoy your new ride and thanks for choosing Volvo Cars of Santa Monica!

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