10 Reviews
Write a Review10 Reviews of Mike Theisen
October 04, 2024
Maria Alerta was very professional, friendly and helpful. She gave me all the information and assistance I needed to make my purchase go smoothly. I can't thank her and her staff enough! She gave me all the information and assistance I needed to make my purchase go smoothly. I can't thank her and her staff enough! More
Other Employees Tagged: Armin Buholzer, Maria Alerta, David Baheri
September 29, 2024
Rylom was amazing. Quick service, good deal, in and out with the car I wanted. Quick service, good deal, in and out with the car I wanted. More
Other Employees Tagged: Armin Buholzer, Francisco Aguilar, Arnold Alsua, Maria Alerta, Erick Reyes, Florence Benjamin, Jack Zhong, David Baheri
May 17, 2024
Erick Reyes was an absolute pleasure to work with from beginning to end, as was the entire team at Santa Monica Volvo. And the car is fantastic! beginning to end, as was the entire team at Santa Monica Volvo. And the car is fantastic! More
Other Employees Tagged: Armin Buholzer, Francisco Aguilar, Maria Alerta, Erick Reyes, Florence Benjamin, Jack Zhong, David Baheri
April 24, 2024
Mike Theisen is a superb Director of SM Volvo & excels in delivering gold standard customer service, which is the extreme opposite of the very poor & deficit customer care attitude & inept service I have exp delivering gold standard customer service, which is the extreme opposite of the very poor & deficit customer care attitude & inept service I have experienced with Volvo USA customer care/relations department. Were it not for Mike Theisen & his intervention to resolve issues either ignored or poorly dealt with by Volvo USA customer care/relations department, I would have forever abandoned my 35 years of devotion to the Volvo brand. Robert & Klaus excel in providing excellent service at the SM Volvo service department, no doubt influenced by Mike Theisen’s brilliant, insightful leadership & being a stellar customer care leader & role model. Quite disappointing to learn yesterday the former manager at SM Volvo, Casey Turner is no longer working at this dealership. He too, provided outstanding customer care. I believe customer service is the single most important driver for achieving brand loyalty & the Volvo USA Corporate management of their USA customer care/relations department has long been an department in need of serious attention, meaningful & enduring improvement. It is a tipping point for which I am aware drove other Volvo brand loyalists to have abandoned the Volvo brand. More
Other Employees Tagged: Robert Munoz, Klaus de Paz, Arnold Alsua, Russ Kabrins, Bryant Perez
November 02, 2021
Excellent experience finding, test driving and leasing our new XC 40 SUV. Excellent dealership and service. I recommend this dealership unconditionally for getting a Volvo. our new XC 40 SUV. Excellent dealership and service. I recommend this dealership unconditionally for getting a Volvo. More
September 26, 2021
Excellent customer service! They delivered the car for a showing, handled the paperwork without having me sit there for hours on end in the show room and delivered the car and took the payment and got signa showing, handled the paperwork without having me sit there for hours on end in the show room and delivered the car and took the payment and got signatures in minutes. Easy process with professional sales reps. More
Other Employees Tagged: Armin Buholzer, Francisco Aguilar , John Kozin
September 09, 2021
John Kozin was great. Spoke on the phone first. Then met in person. Great customer service. Great price. Very friendly. Did what he could to get us the best price. Also followed up the next day to e met in person. Great customer service. Great price. Very friendly. Did what he could to get us the best price. Also followed up the next day to ensure we liked the car and get the app working on our phones. More
Other Employees Tagged: John Kozin
August 09, 2021
What a pleasant experience to do a lease on my second Volvo. I'll keep coming back because I sell Volvos and believe in the product and the management style and processes of Kline Automotive World and Vo Volvo. I'll keep coming back because I sell Volvos and believe in the product and the management style and processes of Kline Automotive World and Volvo Cars of Santa Monica. I have faith and confidence in my new owner, Mr. Kline, and my general manager Mike Theisen to make it happen for all customers that visit us and want to get into a new Volvo. Come on in and see the true value and experience and satisfaction you will have. More
Other Employees Tagged: Armin Buholzer, Robert Munoz , Carlos Gerpe, John Kozin