Mike Segien | Page 18

Almost 4 hours for tires I’ll start with the good and work to the multiple issues I had with my most recent visit to Dover Honda. I am no stranger to this dealership seeing my I’ll start with the good and work to the multiple issues I had with my most recent visit to Dover Honda. I am no stranger to this dealership seeing my family has purchased three separate vehicles from here in the last 2 years. If you are going in for an oil change/tire rotation, you will be treated to a wonderful experience that will surprise you at how quickly and efficient they are. However, the was a TSB for my cars tires and needed to have them replaced under warranty for safety issues. I called on 1/28/19 asking about the TSB which Anthony could not find. He called back within 30 seconds stating there was. I made an appointment to have it looked at for the following Saturday. I was under the impression that the TSB was to be done then seeing I was quoted an hour for the service. I arrived at my appointment time and checked in. A half hour later, I was told that they didn’t have the tires in stock ( good customer service would have been to order them when I made the appointment) and I had to schedule another appointment to have them replaced. I did so for the following Saturday. I arrived for my second appointment on time and found a line. Kenny looked around me and asked the guy behind me if he could help him. I spoke up and asked if I was to be waited on. I explained the situation, gave my FOB, and proceeded to wait; and wait I did. Almost four hours later, I finally had my fob back in my hands. When I inquired multiple times to why it takes them almost four hours to do four tires, I was met with excuses instead of apologies. In a past life, I did the same work the technician did and never did it take me 4 hours to mount and balance four tires regardless of sidewall thickness or tire ratios. Never once was I extended any compensation for my time which would have shown myself they cared about my time almost as much as I do. At this point, I have come to the conclusion that I will continue to utilize Dover Honda for their efficient oil changes and nothing else. Also, when I decide to purchase another vehicle, I may decide to try another dealership that values my time almost as much as I do. More

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The best experience I’ve had in a dealership in my years! The staff was extremely helpful with being too pushy and listened to our requests. They have such a close group over there it feels like a family inst The staff was extremely helpful with being too pushy and listened to our requests. They have such a close group over there it feels like a family institution. If you’re looking for a car and want to make sure that you’re getting the right car for you go to Dover Honda! More

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Above and beyond Everyone at Dover Honda is professional and courteous. They go WAY out of their way to make you feel comfortable, and not do the "pushy car salesman" Everyone at Dover Honda is professional and courteous. They go WAY out of their way to make you feel comfortable, and not do the "pushy car salesman" thing. Their service department is OUTSTANDING as well! Marsha will find you the best rate on a loan, checking 4 or 5 sources for you in record time. Thank you Team Dover Honda for another excellent customer experience! I've bought three cars here and am already planning another! More

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Excellent service and professionalism. Always quick and thorough service, always explaining exactly what was done and what to be mindful of regarding future recommendations for maintaining Always quick and thorough service, always explaining exactly what was done and what to be mindful of regarding future recommendations for maintaining the vehicle. Would recommend highly! More

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Excellent service, great communication I brought my car in for registration and an oil change and when I got there I was offered 60k mile service. It was timely and the gentleman I spoke wi I brought my car in for registration and an oil change and when I got there I was offered 60k mile service. It was timely and the gentleman I spoke with was informative and kept me abreast of what they were doing to my car and when I could expect it to be done. Reasonable price and excellent service. Thanks so much! More

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Exemplary Service Again Professional, courteous and cost effective service. Ahead of promised time. Friendly and clean waiting area with comfortable seating and amenities. I Professional, courteous and cost effective service. Ahead of promised time. Friendly and clean waiting area with comfortable seating and amenities. I bought my vehicle here and have always serviced it here as well for those reasons. More

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Love Dover Honda Courteous, well organized, expedient service alot of friendly, well-mannered for just an oil change. Always feel prices are fair. Very pleasant waitin Courteous, well organized, expedient service alot of friendly, well-mannered for just an oil change. Always feel prices are fair. Very pleasant waiting area. Comfortable, no tv blaring, nice spaces with plenty of room.. Very clean. More

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Vehicle Service Went in for first oil change and tire rotation, Fast, friendly service. Washed the car and vaccumed as well. Nice waitining area as well. Will definit Went in for first oil change and tire rotation, Fast, friendly service. Washed the car and vaccumed as well. Nice waitining area as well. Will definitely be taking my car their for service moving forward. More

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Great Service Experience Great service, quick easy inexpensive clean nicely laid out waiting area come to this dealership all the time always treated very well will return aga Great service, quick easy inexpensive clean nicely laid out waiting area come to this dealership all the time always treated very well will return again and again More

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Outstanding Customer Services Dover Honda delivers an absolute best-in-class sales and customer service experience. The entire team is extremely knowledgable, attentive and profess Dover Honda delivers an absolute best-in-class sales and customer service experience. The entire team is extremely knowledgable, attentive and professional and clearly looks to deliver the best possible customer experience from purchase to service. More

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