Mike Segien | Page 16

Excellent recent service… driving in for an oil change with a $43,000.00 vehicle this dealership actually treats you with respect. Have purchased 7 Hondas from Dover Honda.. However, American Honda is with a $43,000.00 vehicle this dealership actually treats you with respect. Have purchased 7 Hondas from Dover Honda.. However, American Honda is very rude, condescending, and could care less about repeat customers. Although I love Honda vehicles, my 2021 passport will be my last. More

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Polite, care about their customers always on time with work being done they don't try to talk you in to work you don't require on your vehicle. Would never go anywhere else!! work being done they don't try to talk you in to work you don't require on your vehicle. Would never go anywhere else!! More

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Have always been timely n courteous. The payment process is excellent n personnel great to deal with. Thanks all. The payment process is excellent n personnel great to deal with. Thanks all. More

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Friendly staff. Knowledgeable sales and service personnel. Clean restrooms complimentary beverages,& snacks. All most competent. Knowledgeable sales and service personnel. Clean restrooms complimentary beverages,& snacks. All most competent. More

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Friendly, knowledgeable, employees in all departments. Do their best to get your concerns resolved in a timely manner Do their best to get your concerns resolved in a timely manner More

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Mike who checked me in couldn't have been more helpful with communicating all the info about progress of the repair. with communicating all the info about progress of the repair. More

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Been a customer for over 30 years. Good prices and excellent service. Would definitely recommend. Good prices and excellent service. Would definitely recommend. More

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I visited Dover Honda for an oil change and tire rotation. I was greeted by Michael Souter, Express Service Advisor, who was pleasant, professional, and detailed expectations for the upcoming ser rotation. I was greeted by Michael Souter, Express Service Advisor, who was pleasant, professional, and detailed expectations for the upcoming service. Unfortunately, for what should have been routine maintenance, the resulting effects were less than optimal. After the oil change and tire rotation was complete, the tire pressure light came on en route home. I returned to Dover Honda for a re-check of the tires' psi. The service advisor rechecked the psi on all the tires, and the tire pressure gauge was reset. The service advisor publicly reprimanded another colleague who had worked on the Honda Civic and told him not to set the tire pressure so high; and later told me that the reason the tire pressure light went on was due to a missed step with the tire rotation service ~ forgetting to reset the tire pressure gauge. It was an uncomfortable and confusing conversation for myself as a customer, and for the colleague who was publicly called out for being inept on routine vehicle maintenance. The next day, after arrival home, I noticed that the right passenger hubcap was missing ~ caused by work done the previous day during the tire pressure re-calculation. Additionally, there was a noticeable rattling sound from the right front side of the vehicle at 50mph+~ reminiscent of a similar occurrance 5 months ago when a bolt became loose and was retightened. I called Dover Honda service and was told that I could stop by anytime to have the hubcap replaced. I returned a couple of days later; however, the the Service department had closed early. I was never informed me of the early closure, and, additionally, I learned that the hubcap was not in stock and would need to be ordered. I will need to return to Dover Honda for a 3rd time ~for the hubcap, and the noticeable rattle ~ due to careless work done for simple, routine maintenance. Overall, a less than pleasant and frustrating experience (and, unfortunately, increasingly frequent). Will rethink future maintenance and service at Dover Honda. More

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I've always heard great things about Dover Honda. I visited the dealership about a year ago looking for a used Honda CRV t\\ in good condition loaded with features. The salesperson I dealt with was I visited the dealership about a year ago looking for a used Honda CRV t\\ in good condition loaded with features. The salesperson I dealt with was phenomenal and my initial overall experience was good. After having the car for a couple of weeks, the batter died while I traveled for four days for work. This continues to be a problem and the car has been there several times determine what's wrong with it. Finally, after being told three or four times (and having the car stay overnight for diagnostics), I was informed a specific part was causing a power drain and kills the battery. I was told the part would need to be replaced and I would need to cover the installation. I was told a part would be ordered and would arrive in three days. This was over three weeks ago and I never heard back from the dealership. I have been calling the dealership asking for the person in Service I was working with, only to be sent to voicemail. The Service person, Service Manager, and now General Manager will not return my phone calls. I imagine the dealership is understaffed and overworked. I only need someone to tell me what the status is of my repair. I travel for work and I'm tired of coming back to a car that's dead, I can't do this any more. I won't be back to this dealership. Don't contact me about trying to make this right, it's too late. More

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I experienced the most embarrassing and disrespectful customer service o loop experience this afternoon. After nearly 15 years of doing business with Dover Honda I have had one of the most embarrassin customer service o loop experience this afternoon. After nearly 15 years of doing business with Dover Honda I have had one of the most embarrassing experiences at the Dover, NH Honda service center. As I prepared to leave with my car I proceeded to pay for the work rendered. St that moment I realized that I had forgotten my wallet at home. I asked the nice lady at the register if I could call her with my debit card information. All my personal information was in the system and that they should know I live just down the street. She politely agreed and provided me with her direct line. As I proceeded to leave the service Manager stopped me and told me that he could not allow me to leave the property without payment in full, using the analogy of you can’t go to Best Buy and leave with their merchandise without payment by just walking out. Basically, in front of other customers and fellow employees he called me a thief!! Extremely embarrassing!!! He made no initial attempts to help. As service manager you should helping customers not policing them! Fortunately, my wife was able to drive over with my wallet. More

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