Mike Schneider

This was one-time experience: new car under warranty wouldn't start. Was towed to Bredemann Toyota, and they took care of it. Everything was perfect: promptly called as soon as the car arrived to them, wouldn't start. Was towed to Bredemann Toyota, and they took care of it. Everything was perfect: promptly called as soon as the car arrived to them, listened. suggested scheduled maintenance, explained what's covered; on the next day fixed the car, including replacing bad battery that failed load test; promptly called and said that the car is ready for pickup. The pickup itself was fast and with zero problems. I should mention that had the car not been under warranty, I wouldn't even think about going to _any_ dealership for repairs. More

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AVOID BREDEMANN TOYOTA Service Department and Adviser Michael Schneider and his Service Manager, Mike Cooper, if you value integrity and don’t want to be fleeced, or worse, have your car damaged and inop Michael Schneider and his Service Manager, Mike Cooper, if you value integrity and don’t want to be fleeced, or worse, have your car damaged and inoperable. I brought my car in to evaluate why my brake reservoir was 95% full although it never leaked any brake fluid on the driveway. Michael Schneider walked me back to look at the car on a lift and only a portion of the brake hose that connected to the caliper looked somewhat shiny and needed replacing. I refused the first quote, which was $4200.00, and the second quote, which was only a slight amount less. I then was kept waiting a very long time for my car to be brought up. When brought to the service door, there was a rag placed near the tire and nearly all the brake fluid was gone! And a service employee ran up to me and asked how much I wanted for my car. Bottom line - I drove the car in with brake fluid and left with no brake fluid, only that which remained in the lines. I obviously couldn’t drive it back nearly ten miles, so took a risk driving it just a few blocks away after speaking with an engineer who did say that there would be some brake fluid left in the lines. Pictures taken hours after leaving the Bredemann dealership show very clearly that the mechanic cut my brake hose which caused massive loss of brake fluid. Brake hoses have several layers and reinforced wires. The photo shows a wire strand that is exposed and a very visible deep slash which was not present when I viewed the car on the lift. I contacted Corporate Toyota and was bounced back to Mike Cooper, the Service Manager, who was very nasty. He lied about rust on the brake line (photos show otherwise) and the 30+ year experience of the mechanic. The mechanic working on my car was a very young man. I called Corporate again and the representative confirmed that mechanics are paid per job which totally explains why the young mechanic caused egregious damage and why Michael Schneider and the mechanic, who was incentivized, did not want to leave me any option to drive my car. Online ratings show that Michael Schneider has a pattern of using similar strategies to inflate repair costs. Be warned that Michael Schneider, his mechanic, Mike Cooper, and Bredemann Toyota should not be trusted and avoided at all costs! More

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Jerry Giec and the entire team at Bredemann are true professionals, follow through, were trustworthy and truly outstanding through the entire process. This wasn't the typical see it buy it in a day and professionals, follow through, were trustworthy and truly outstanding through the entire process. This wasn't the typical see it buy it in a day and over the past couple of months the hard work and dedication was impeccable to say the least and i have bought many many vehicles from all brands under the sun. Bar none the best experience I have ever had period. More

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Braveman Toyota is the most honest and wonderful dealership I've ever bought cars from in my life. They have me a customer for all of my days. Mike Durante is the salesman that helped me buy my las dealership I've ever bought cars from in my life. They have me a customer for all of my days. Mike Durante is the salesman that helped me buy my last two cars. He walked me through the entire process and there was never any pressure and gave me a good price both times. More

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Mike Schneider provided very poor customer service and was being racist because of my heavy accent and color. The way I being treated that day, I would never go back to Bredemann Toyota, Park Ridge. was being racist because of my heavy accent and color. The way I being treated that day, I would never go back to Bredemann Toyota, Park Ridge. More

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The whole team at Bredemann Toyota in Park Ridge were outstanding. They all went above and beyond to help us. Dave Lurie was our sales consultant. Dave was extremely knowledgeable and professional with a outstanding. They all went above and beyond to help us. Dave Lurie was our sales consultant. Dave was extremely knowledgeable and professional with a great sense of humor. He really put my wife and myself at ease. He did not sell us a car, he took the time to to get to know us and direct us toward the best type of vehicle to fit our life style. Dave was available for my calls and promptly returned calls with requested information. He actually made the process enjoyable. In my opinion, that makes Dave an asset to Bredemann Toyota. More

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Mike Schneider of Bredemann Toyota and the entire service department are exemplary. Trust no one else. In a world full of less than stellar people, Mike and his team are pure gold. My Toyota Prius 2015 ha department are exemplary. Trust no one else. In a world full of less than stellar people, Mike and his team are pure gold. My Toyota Prius 2015 had an electrical issue that another mechanic could not solve for 8 full days. When I brought it to Mike's attention, the issue was diagnosed and the problem solved within just 2 hours and at a cost far less than I anticipated. The service department at this location cannot be beat when you consider everything involved. Of course you can try to find a cheaper alternative, but you will pay a dear price for inferior work...or like in my case another mechanic may keep your car for over a week and never fix the issue! Trust Mike and Bredemann Toyota Service! More

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Drove in, was asked to pull forward by someone, did that. Entered the service rep area and nobody so much as greeted me. After some time, Mr. Schneider beckoned me to approach the rep desk. His attitude wa Entered the service rep area and nobody so much as greeted me. After some time, Mr. Schneider beckoned me to approach the rep desk. His attitude was off-putting, bordering on unpleasant. He also tried to pass off an incorrect estimate as the requested service. Careless, checked out, unfriendly are words that describes the experience perfectly. Perhaps Mr. Schneider was just having a bad day. However, the customer experience does matter. Will not be returning unless the experience improves. More

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Resetting Scheduled Oil change and Tire Rotation Light This is the last time I will receive service from Bredemann Toyota. The tire rotation and oil change schedule light should have been reset, which was This is the last time I will receive service from Bredemann Toyota. The tire rotation and oil change schedule light should have been reset, which was failed to be done not once but twice on two separate occasions. And it always happens to be whenever I come in for an appointment with this dealer. For me to waste my time, money, and energy to come all the way out here to reset a simple button that takes 5 seconds is infuriating. This is how you lose customers. More

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3 hours just for oil change 3 hours for oil change??? Instead 15 minutes??? Today is my wedding anniversary. And I have spend 3 hours here instead with my family. This is terribl 3 hours for oil change??? Instead 15 minutes??? Today is my wedding anniversary. And I have spend 3 hours here instead with my family. This is terrible. More

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