Mike Pahlas

As always, the service department is fantastic. Each time I am there, it’s always a good experience. Each time I am there, it’s always a good experience. More

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Always professional. Always a quick turn around. Always in contact with updates regarding the work. Always a quick turn around. Always in contact with updates regarding the work. More

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What a great experience! We live locally and they came picked up the the truck and dropped it off when the work was completed. The communication was fantastic! We knew when t We live locally and they came picked up the the truck and dropped it off when the work was completed. The communication was fantastic! We knew when they were coming to pick it up, when it got to the shop, when the work was done and when the truck was on it's way home. What a great service! The entire team was knowledgeable, professional and very personable. We trust them and bring all our vehicles there for maintenance and repairs. More

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Wow! Awesome, incredible and fantastic! I can't say enough about this dealership. My car went is with an awful sound coming from the front of my car and a Awesome, incredible and fantastic! I can't say enough about this dealership. My car went is with an awful sound coming from the front of my car and a horrible grinding noise. Since I was local they have a new service where they come and pick up the car and drop it off when completed. This was so helpful and is another great service they provide. From the time my car was put in for service to the time it was dropped off I received messages and phone calls to inform me of the progress and repairs needed. What impressed me the most was the professional diagnosis of the repairs needed and gave me all the options to make an educated decision of what works for my safety, budget and timeline. No scare tactics, no pressure and didn't talk down to me. Just gave it to me straight. When I explained that I needed to be doing a lot of long distance trips they let me know what would be best for my situation. I agreed, they let me know the time frame and when my car would be completed. The communication was the best I have ever received in all my years of owning a car, truck or hotrod. When my car was delivered they were so nice, made sure I received my paperwork and let me know if I needed anything or had any questions to call them. I was so excited that I got in my car right away and it drove like a dream! Just like the first day I got it. Well done Columbia Ford Kia... well done. Thank you again for a job well done. More

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One of the best dealership I’ve ever visited I come from Meriden to Columbia to have both my vehicles serviced. Meriden to Columbia to have both my vehicles serviced. More

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I am a Fleet Maintenance Manager of a Transit Agency in Southern CT. I had a Transmission repaired in one of my All-Wheel Drive Transits and the repair was done in a timely fashion and excellent. The servi Southern CT. I had a Transmission repaired in one of my All-Wheel Drive Transits and the repair was done in a timely fashion and excellent. The service manager and staff are great to do business with. It is refreshing in this day and age to deal with such a great team who does what they say they are going to with Professionalism and Excellence. I will not hesitate to bring any of my Fleet vehicles here for my warranty or any other work. It's well worth my hour drive from Hamden not to deal with what I was dealing with other Ford Dealers closer to my shop. ' More

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I had a great experience with the oil change service at the dealership. The staff was professional, friendly, and efficient. They explained everything clearly, and completed the service in a timely manner. the dealership. The staff was professional, friendly, and efficient. They explained everything clearly, and completed the service in a timely manner. More

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Columbia Ford always provides excellent service from very capable technicians and front desk staff. They are always courteous and attentive to my needs as a customer. capable technicians and front desk staff. They are always courteous and attentive to my needs as a customer. More

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My experience with this dealer was wonderful. I have full confidence moving forward on any work needed for my vehicle. Honest and more than fair I have full confidence moving forward on any work needed for my vehicle. Honest and more than fair More

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Superior service everyone willing to help as I can through the door . Bobby explained what was going to happen and upon return he explained the fix through the door . Bobby explained what was going to happen and upon return he explained the fix More

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