Mike Nazzaro

I've never experienced such blatant disregard for my needs or satisfaction from a business. Poor communication and lack of concern at every turn. The service superfailed to return my call. Michelle text needs or satisfaction from a business. Poor communication and lack of concern at every turn. The service superfailed to return my call. Michelle texted a satisfaction survey. My response was disregarded. The one thing they are is consistent. Consistently ignoring the customer. Pick any other dealership. More

by EVR Verified Customer Verified Customer

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Very very helpful sorting out all the problems. I've had a very good relationship for several years with the staff. I've had a very good relationship for several years with the staff. More

by james@sydor.com Verified Customer Verified Customer

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I was excited ro get my sunroof repaired, but was disappointed in the overall experience. Repair took 15 days. The first week was anticipated while I was out of town, but poor communication from se disappointed in the overall experience. Repair took 15 days. The first week was anticipated while I was out of town, but poor communication from service team left me frustrated as the process dragged on. No comunication from service manager when I reached out and was finally provided with a courtesy vehicle after day 11 in the shop. I do like the final repair, but if I had known it was going to be this difficult with regard to communication I would have gone with another dealership. Not happy with the process at all. I will certainly avoid them in the future. More

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Very happy with the work done to get my vehicle up and running again. Driver side heat and defroster were not working and considering the winter we have had so far they are critical functions to operatio running again. Driver side heat and defroster were not working and considering the winter we have had so far they are critical functions to operation. Great to have them working again. Mike was very helpful getting me back on the road again More

by evanreppert Verified Customer Verified Customer

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I had a pleasant experience previously, but my last experience unfortunately was unacceptable. I called to schedule and appointment, and was given an 8AM, Monday timeslot. I asked if I could drop th experience unfortunately was unacceptable. I called to schedule and appointment, and was given an 8AM, Monday timeslot. I asked if I could drop the vehicle off on Sunday, and was told it was fine if I did so. On Monday, I was told that the original assigned technician was on vacation, which was perfectly fine by me. The tech that called me said he would get back to me with the diagnosis and estimate shortly. I did not receive any further communications on Monday. Tuesday, after not receiving any info, I called in and left a message. I received a text message from the original technician saying he would get back to me. I later received on near the end of business day saying that he would have to get back to me tomorrow. Wednesday I still did not hear anything until after calling in, and I got a call back that afternoon. I was told the vehicle still had not been given diagnosis, and they were unsure as to what happened on Monday and which rep initially talked to me. They said that I would hear back by Thursday morning at the latest. On Thursday I did not hear back until after calling in. I still did not hear anything until after calling in, and I got a call back that afternoon. Diagnosis was finally done Thursday afternoon, and I was given a relatively long list of repairs. I asked to get a written list of the estimates. I was told they would get it to me by Friday morning. On Friday, I did not receive an email with the list of estimates. I went to the dealer that afternoon to get the estimate print out in person. I decided to pick up the vehicle, without the repairs being performed, due to the cost and the time delay I had already went through. I don't blame the dealership for the long list of repairs, that happens sometimes, but the issues with communications turned this experience into one that should not have happened. I don't blame my technician for the issues with communications, it's clear that Cortese is overloading the techs with the volume of cases they have to handle at once. There isn't another team or person handing communication, so as soon as the chain gets dropped somewhere, confusion abounds. Estimates on when they would get back to me were not met, and most of the time I had to call in to get any updates, even if I was told I would be called back. More

by A G Verified Customer Verified Customer

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Was able to get vehicle in quickly and they were able to get multiple issues resolved in much less time than I planned. They also kept me up to date on what was going on throughout the process. get multiple issues resolved in much less time than I planned. They also kept me up to date on what was going on throughout the process. More

by jhansen11 Verified Customer Verified Customer

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$300 to replace a bad battery and diagnose a no start issue, Battery was covered under warranty so I went and picked up old battery to bring to auto zone and swap out with a good one. Car was there for issue, Battery was covered under warranty so I went and picked up old battery to bring to auto zone and swap out with a good one. Car was there for 2 weeks as I was waiting for other work to be done. Since other parts never arrived and I was notified it would be at least another two weeks, I took my car back as I need my only car to get to work. The service reps do what they can but it would be appreciated if there was/will be better communication in the future. I also appreciate and hope there will be continued price matching for OEM parts. More

by sailorjerry58 Verified Customer Verified Customer

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I brought my vehicle in for a NYS inspection at 2:55 PM for my 3:00 PM appointment. I was initially told it would take about an hour, but after waiting over an hour and fifteen minutes, my car had still no for my 3:00 PM appointment. I was initially told it would take about an hour, but after waiting over an hour and fifteen minutes, my car had still not been inspected. When I asked for an update, the service advisor was dismissive and argued about what had been communicated, rather than providing a clear status or timeline. Although the inspection was eventually completed, the total time was an hour and thirty minutes. After the inspection was done, I was left waiting again while paperwork had not yet been prepared, and I ultimately had to walk out to retrieve my own vehicle. This should have been handled while I was waiting. Inspections typically take 20–30 minutes, and the lack of transparency, combined with the rude interaction and poor service process, was extremely frustrating. The situation was handled unprofessionally, and I will not be returning. Mike N. was my service provider. More

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Very professional, great customer service! As always a great experience! Very friendly and asked if I had any questions or concerns. As always a great experience! Very friendly and asked if I had any questions or concerns. More

by robarm44 Verified Customer Verified Customer

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Very helpful and the repair was done quickly. We definitely will come back here for service ! We definitely will come back here for service ! More

by kathleenproietti Verified Customer Verified Customer

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