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Michelle Reed
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Michelle Reed
Customer Relations Manager
Cortese Chrysler Jeep Dodge RAM Mitsubishi
2400 W Henrietta Rd
Rochester, NY 14623
18 Reviews
I have been with Cortese since 2007. I am very spontaneous, I enjoy meeting new people, shopping and spending time with people that leave an impression on my life. I have a Yorkie (Remy).
Read moreDealership Experience
17 yrs, 3 mos
Industry Experience
17 yrs, 3 mos
Languages Spoken
English
18 Reviews
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18 Reviews of Michelle Reed
June 05, 2024
Cortese does not stand behind their word, I asked them to check my oil because the check oil light was on, it was not time for a oil change but they changed it anyway, $91 later I’m out of the money. I’ll n check my oil because the check oil light was on, it was not time for a oil change but they changed it anyway, $91 later I’m out of the money. I’ll never use their service department again. More
by flyinmadre
Verified CustomerOther Employees Tagged: Gary Alger , Jason in Ford sales
Helpful 
May 21, 2024
Had an issue with this dealer listing "coupons" under service coupons on their website, then the service rep does not honor them. The service rep, Mike Nazzoro, is rude to customers and unwilling to appl service coupons on their website, then the service rep does not honor them. The service rep, Mike Nazzoro, is rude to customers and unwilling to apply coupons listed on their website. This is the second time I've had issues with him not applying coupons, and now they tell me the "coupons" listed on their website are not coupons at all but only starting prices, but there's no transparency on their pricing so I never know what costs will actually apply. Mike also claims to never know what specials they are running because they come from a third party, then why are they even listed on their website under service coupons? Overall, I will never work with Mike again, I don't need to go to a dealer to be spoken to with a rude tone as though I'm bothering him. Plenty of other dealers in the area that go above and beyond to provide great customer service, and are transparent about their service pricing. More
by JTall
Other Employees Tagged: Gary Alger , Michael Nazzaro
May 08, 2024
The staff was very professional and helpful with the purchase of my vehicle and I would recommend them to people that are looking for a new vehicle purchase of my vehicle and I would recommend them to people that are looking for a new vehicle More
by j-dugo@corteseauto.com
Other Employees Tagged: Rick Riola, Chris Dunkleberger, Gary Alger, Samantha Cortese, Richard Godar, Mike Andreano, Steve Berardi, Bob Harmor, John R Cortese
April 22, 2024
Couldn’t be happier with with Cortese auto, great service, sales and a very friendly helpful staff. service, sales and a very friendly helpful staff. More
by Sam
Other Employees Tagged: Dan Obrien, Chris Dunkleberger, Gary Alger, Derek Bridges, Samantha Cortese, John R Cortese
April 20, 2024
Seemed very unorganized, paper work got done wrong, things took longer than normal, wasn’t informed about everything things took longer than normal, wasn’t informed about everything More
by maryvaccaro4
Other Employees Tagged: Chris Dunkleberger, Derek Bridges
April 09, 2024
Had a great experience servicing my wife’s Jeep GC. I went there when the opened without appointment for an oil change and filter, the staff at Cortese and Mike were very nice and professional they go I went there when the opened without appointment for an oil change and filter, the staff at Cortese and Mike were very nice and professional they got me in and out very quickly, will go back again for other services. More
by Hussain Aljoher
Other Employees Tagged: Chris Dunkleberger, Mike Andreano
April 01, 2024
I am very happy with my Pacifica. I loved her since I saw her.Thank you Cortesse! I loved her since I saw her.Thank you Cortesse! More
by marisel.colon
Other Employees Tagged: Chris Dunkleberger, Gary Alger, John R Cortese , Marc Anthony
March 19, 2024
This people work here lie about the pricing and they hide a lot of fee and charges you later With big amounts They won’t tell you anything at first and at last bring your bills with big amount and fees a lot of fee and charges you later With big amounts They won’t tell you anything at first and at last bring your bills with big amount and fees More
by gangabista57
Other Employees Tagged: Chris Dunkleberger, Gary Alger
March 11, 2024
Michael (Service Advisor)was very friendly and kept me updated along the way. The service was performed on time and efficiently. Thank you for a good experiance that I have never had at a dealership befor updated along the way. The service was performed on time and efficiently. Thank you for a good experiance that I have never had at a dealership before. Would recommend More
by stevenmiller929
Other Employees Tagged: Mike Service Advisor
March 08, 2024
Rick Riola was so pleasant to work with. Everyone at Cortese is amazing. Both sales and service are first class. Everyone at Cortese is amazing. Both sales and service are first class. More
by dcortina2
Other Employees Tagged: Rick Riola, Dan Obrien, Chris Dunkleberger, Gary Alger, Samantha Cortese
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