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Mike Murray
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680 Reviews
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English
680 Reviews
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680 Reviews of Mike Murray
Verified Customer
December 11, 2024
Great service department, my vehicle is always fixed correctly and in a timely manner. Awesome place! correctly and in a timely manner. Awesome place! More
by KEN.ADAMS0
Other Employees Tagged: Ryan Holcomb, Brian Kirk, Daniel Victory, Justin Boczar, Steve McHenry, Donald Mast, Shelley Ritter, Gatlin Hatcher, Beth Gee
November 18, 2024
Service was great as always. VeTy friendly and efficient staff. I needed to change the battery and my car was ready on the next day. Very satisfied. VeTy friendly and efficient staff. I needed to change the battery and my car was ready on the next day. Very satisfied. More
by SORAYAMEND21
November 14, 2024
GREAT GROUP TO WORK WITH. THANKS FOR THE HELP. THANK YOU SO MUCH FOR THE ATTENTION THANKS FOR THE HELP. THANK YOU SO MUCH FOR THE ATTENTION More
by abelcher4
Other Employees Tagged: Brian Kirk, Justin Boczar
October 20, 2024
Mike Murray has helped me quite a bit. He gets the work done quickly and explains everything very thoroughly. I totally appreciate that and I know that what he tells me is true. Highly rec He gets the work done quickly and explains everything very thoroughly. I totally appreciate that and I know that what he tells me is true. Highly recommend Walker Ford Service. More
by captainsbrowne
October 03, 2024
I took my 2010 Ford Fusion to Walker Ford on Saturday September 21st to get a brake flush. I went and picked my vehicle up once it was ready for pickup and out of curiosity, I checked the brake reservoir September 21st to get a brake flush. I went and picked my vehicle up once it was ready for pickup and out of curiosity, I checked the brake reservoir once I got back to work. I noticed the brake fluid was still very dark in color. I quickly took it back to the dealer and had the service advisor take a look. After he looked and gave me an ignorant response, he went and got the shop foreman. To my surprise, they both stated that the dark color was normal. This made no sense and I asked for a brake fluid tester to which they responded they don’t have one. I went home and tested it myself with my own tester which to no surprise it had failed. I then tested my wife’s car which had a brake fluid flush done about 5 months ago (not done at Walker Ford) and it was in the “ok” range showing less than 2% moisture in the fluid. Mine was maxed out at greater than 4%. I went back to the dealer on Monday to show the service advisor and he told me to come back on Tuesday to speak with the manager. So I returned the next day to speak with the manager. I show him the problem and he “looked into it”. He pulled up the cameras and showed me my vehicle on the lift. I then show him the color of the fluid and tested it as well and he still didn’t believe that something wasn’t right.. I then tested the fluid on a new vehicle to show that the tester is accurate and sure enough, it was in the green at 0%. Long story short, we went back and forth and he didn’t want to give me a refund and didn’t even offer to try and correct the issue by offering another flush free of charge to see what the outcome would be. He stated they would do another one but would have to charge me again. With all this being said, this shows lack of accountability and integrity. If something was incorrectly done and they owned up to it, I wouldn’t have an issue because it’s possible for a human to make a mistake but with obvious signs that something was incorrectly done, I am highly disappointed in the service done and the lack of integrity. If I wouldn’t have known anything about the situation, I would have thought my brakes were properly flushed and went about my day after giving them $150 and still having contaminated brake fluid. This is ridiculous and shows no professionalism. I have wasted time and money at this point. Terrible experience and conflict resolution skills from the service manager. More
by CHRISTIANALVAREZ0214
Other Employees Tagged: Justin Boczar
October 01, 2024
Great service as always from Walker ford. I’ll be back again for my future services. I’ll be back again for my future services. More
by KSIMPSON1
Other Employees Tagged: Ryan Holcomb, Brian Kirk, Daniel Victory, Steve McHenry, Donald Mast, Shelley Ritter, Gatlin Hatcher, Brooks Falzone
September 30, 2024
I brought my car in on Tuesday for a transmission and radiator fluid change. I also told them to do an inspection because I just bought the car. Mike said it would be two and a half to three hours. Car w radiator fluid change. I also told them to do an inspection because I just bought the car. Mike said it would be two and a half to three hours. Car was done on time. I noticed the battery was not checked out on the paper I received for the inspection. I called back and mention to Mike that the battery was not checked. He said it was but was not marked as checked. Later that day I got home and turned the car off and my key would not come out of the ignition. I tried to get the key out but to no avail. The door locked due to my girlfriend trying to get the key out and she hit the lock button on the key fob and got out of the car and closed the door. I called a lock smith on Wednesday morning. They opened it for $125. I started the car and went straight to a mechanic. I still couldn’t get my key out. The mechanic took the car on Wednesday and due to Helene I had to wait until today to get it back. It was the battery. I don’t believe Walker Ford inspected the battery like I was told. If only they would have done an inspection on the battery. I would not have gone through all that trouble. Very disappointed. I’m out $125 More
by TONYT153
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