Mike Loucks
Mike Loucks at Fred Martin Superstore
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Mike Loucks

Service Advisor

Fred Martin Superstore

3195 Barber Rd
Barberton, OH 44203

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4.8
81 Reviews
4.8

81 Reviews

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81 Reviews of Mike Loucks

October 26, 2024

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Employee Rating

Terrible customer service, I made an appointment 10 days out to get four (4) “critical” recalls completed on my 2018 Ram 3500, I picked this time because my wife was out of town and I would be able to use h More

by Harleybilljr62
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 29, 2024

Fred Martin Superstore responded

Hi Bill. We would like to apologize for your experience. When the vehicle was dropped off to us on Monday, it had been stated to us that the vehicle was in no rush as it was just used to pull an RV. Due to this miscommunication, we prioritized other vehicles first and did not get to your vehicle until Wednesday morning. When we called Wednesday morning to make you aware that we were starting the repairs on your vehicle, we were told to forgo the repairs due to the time constraint. Priority on our repairs changes based on the urgency of the repair and availability of parts, and not on whether or not the vehicle was purchased from our dealership. We apologize for the miscommunication that caused the delay on your vehicle. We thank you for bringing this to our attention and for your review.

August 05, 2024

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Employee Rating

Fred Martin had always been good to me in sales and service. The last service visit was great More

by mattcharlton
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dean Marco, Taylor Black, Scott Szilagyi , Joe Zink

Aug 05, 2024

Fred Martin Superstore responded

We're happy to hear that we have been able to provide you with a great experience in every department! Thank you so much for your continued support! If we can help with anything else, please reach out and let us know. Thank you again and we look forward to your next visit!

August 05, 2024

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Always great service, friendly people who always help you with all your needs and concerns, We never go anywhere else for our automotive needs More

by Litefans
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Taylor Black , Bob Mccutcheon

Aug 06, 2024

Fred Martin Superstore responded

We love to hear it! Thank you so much for your continued support of our dealership and for your 5-star review! We look forward to seeing you again!

August 04, 2024

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Professional, staff very friendly, they send a service reminder, very good job done and again will use Fred Martin services. Thank you! More

by NA
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 05, 2024

Fred Martin Superstore responded

Thank you so for choosing our team and for your 5-star review! We're happy to hear we could get your vehicle fixed up and back on the road! Thank you again and we look forward to your next visit!

May 31, 2024

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Very professional and courteous really up to date on everything that's associated with the oil changing department I was really impressed More

by greg
Service Price Transparency
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Recommend Dealer
Yes
Jun 06, 2024

Fred Martin Superstore responded

We love to hear it! Thank you for your kind words and for choosing our team! We look forward to seeing you again!

May 28, 2024

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The service tech’s were quick, courteous, and professional in performing the oil change in our vehicle. More

by jimandmindy.wilgus
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dean Marco, Taylor Black, Scott Szilagyi , Joe Zink

May 29, 2024

Fred Martin Superstore responded

Thank you for your kind words and for choosing our service department! We look forward to seeing you again!

May 22, 2024

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Employee Rating

Love the employees, always a great atmosphere, fast and reliable, lists everything needed when buying or servicing a car More

by flairsidemaniac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2024

Fred Martin Superstore responded

We love to hear it! Thank you so much for your kind words about our staff and out dealership! Your business means a lot to us! Thank you again and we look forward to your next visit!

April 24, 2024

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Timely service, very friendly staff. Listened to my concerns and addressed. Hopefully problem is solved. More

by bparidon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 25, 2024

Fred Martin Superstore responded

Happy to hear our team could provide you with a great experience! Thank you so much for choosing our team and for taking the time to leave us 5-stars! Please reach out if we can help with anything else. Thank you again!

April 19, 2024

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Employee Rating

Love this dealership! Everyone is so helpful and knowledgeable! I always feel safe and at ease when I talk to anyone at Fred Martin! More

by NilaM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Moore

Apr 22, 2024

Fred Martin Superstore responded

We love to hear it! Thank you so much for your kind words and for choosing our team! If we can help with anything else, please reach out and let us know. Thank you again and we look forward to your next visit!

April 16, 2024

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Employee Rating

First time buying a car from a dealership, was super nervous David made me feel at home and confident with my decision and made the process super easy More

by Akp94272
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Cachat

Apr 16, 2024

Fred Martin Superstore responded

We're happy to hear David and our team could give you a great experience! Thank you for giving us the opportunity to make your first dealership experience a great one. If we can help with anything else, please reach out and let us know. Thank you again and congratulations on your purchase!

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