Taylor Black

About a year ago, we purchased our 2025 Rubicon X from Rob Zabel at Fred Martin Superstore, and we continue to be extremely pleased with our experience. What initially brought us to this dealership was an Rob Zabel at Fred Martin Superstore, and we continue to be extremely pleased with our experience. What initially brought us to this dealership was an incredible review we came across about Rob, and we’re happy to say it did not disappoint. From the very beginning, Rob took the time to listen to our questions and concerns, ensuring they were addressed every step of the way. His professionalism, knowledge, and commitment to customer satisfaction made the entire purchasing process smooth and enjoyable! This was one of the best dealership experiences we’ve ever had. It’s clear that Fred Martin Superstore truly prioritizes the customer experience, and that commitment is reflected throughout the entire team. What has impressed us even more is that the exceptional service didn’t end after the sale. Over the past year, the service department at Fred Martin Superstore has consistently provided outstanding customer care, making every visit a positive experience. A special thank you to Rob Zabel in Sales and Taylor in the Service Department for their continued dedication and excellent customer service. We highly recommend Fred Martin Superstore to anyone looking for a stress-free buying experience and exceptional support long after the purchase. And, by the way—I absolutely love my Rubicon X! A year later, I’m just as excited to drive it as I was the day we brought it home. Thank you, Rob, Taylor and Fred Martin Superstore, for making this such a wonderful experience from start to finish. More

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Well, we previously obtained services from a different dealer where our experience was not good at all, this dealer was very accommodating and worked with our third-party extended service contract. They w dealer where our experience was not good at all, this dealer was very accommodating and worked with our third-party extended service contract. They were very thorough and inspecting our vehicle and recommending appropriate service. We will certainly visit them again in the future. More

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The dealership was very helpful they were polite and answered every question and concern that I had about my service answered every question and concern that I had about my service More

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I have an extended warranty an they Never use it. They break parts and charge you to fix it. They break parts and charge you to fix it. More

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Easy friendly service. Staff is supportive , dealership is clean and service members are knowledgeable in their respective areas. Staff is supportive , dealership is clean and service members are knowledgeable in their respective areas. More

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Sales and service work hand and hand to earn and retain your business. Two company cars and two personal vehicles over a decade is a testimony in itself, but having residence an hour away from Fred Martin your business. Two company cars and two personal vehicles over a decade is a testimony in itself, but having residence an hour away from Fred Martin Superstore speaks earned loyalty. More

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Friendly and professional. Listened to my explanation of the problem. Took a month to get the parts in. Now have to wait for cold weather to see if correctly repaired. Listened to my explanation of the problem. Took a month to get the parts in. Now have to wait for cold weather to see if correctly repaired. More

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My experience with Fred Martin service department has always been very personable, with an exemplary level of service. I very much appreciate the personally assigned service advisors and am impressed wit always been very personable, with an exemplary level of service. I very much appreciate the personally assigned service advisors and am impressed with the newer vehicle evaluation and quote formats (technician videos and pictures provided), along with the extensive final repair report that is included with the invoice. Overall level of customer service and repair is 5 star! More

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Service department did a great job with repairs on our vehicle and went above and beyond vehicle and went above and beyond More

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I had a mishap with my vehicle due to a warranty issue with my Dodge Ram, a warranty issue, I commute for work (Verizon Corp Store) from Strasburg to Fairlawn, and a first time visitor to the FRED MARTIN with my Dodge Ram, a warranty issue, I commute for work (Verizon Corp Store) from Strasburg to Fairlawn, and a first time visitor to the FRED MARTIN service department ,Taylor Black was awesome, Taylor greeted me, welcomed me, and took sincere care with empathy to my situation, I moved from Michigan to Ohio recently, and soon will be looking into a New Vehicle, FRED MARTIN staff and Service Department really cares and it shows you have a new loyal customer for years to come. Thank You Taylor More

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