Mike Lau
Mike Lau at Elk Grove Toyota

Mike Lau | Page 4

Service Advisor

Elk Grove Toyota

9640 West Stockton Blvd
Elk Grove, CA 95757

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4.9
37 Reviews
4.9

37 Reviews

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37 Reviews of Mike Lau

May 07, 2022

Dealership Rating
Employee Rating

Awesome job they took such good care of my truck! Great team! And very quick More

by Mandy.skelton1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 22, 2022

Elk Grove Toyota responded

We are happy to hear this! Thank you for taking the time to tell us about your experience. We are grateful for your business!

February 12, 2022

Dealership Rating
Employee Rating

The service here were excellent! Staff are very nice and also very knowledgeable. Highly recommend this place. More

by Komang Yang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 25, 2022

Dealership Rating
Employee Rating

Knowledgeable, courteous, thorough attention to detail. Timely and reliable follow-up with clear communication. Would recommend to others. More

by J.Chen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 06, 2022

Elk Grove Toyota responded

Thank you for this feedback! We appreciate your willingness to recommend us to others! We look forward to working with you again.

October 26, 2021

Dealership Rating
Employee Rating

Elk Grove Toyota is doing an amazing job for customers. I appreciate that they don’t mark up the cars. Sales consultant, Ahmad Mojaddedi was awesome. He managed to get us a high demanding car in a short time More

by T
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nai Saechao , Ahmad Mojaddedi

October 22, 2021

Dealership Rating
Employee Rating

Very pleased with everyone we dealt with, from beginning to end. Everyone was very knowledgeable and respectful. More

by MS
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lee Saeteune , Skylar Behrendt, Brian Rea

Oct 24, 2021

Elk Grove Toyota responded

We're happy to hear this! Thank you for your kind words and your business!

February 14, 2021

Dealership Rating
Employee Rating

Was in for a recall. Adviser Mike explained the issue of the recall very well and was patient to check for other issues of the vehicle. He made sure my vehicle was in top shape. It was a pleasant experience More

by ier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 15, 2021

Elk Grove Toyota responded

Thank you for your feedback and kind words. We appreciate your business & look forward to working with you again in the future.

January 29, 2021

Dealership Rating
Employee Rating

After my car was at your shop, I looked over my car and saw a paint chip about a nickel size on the passenger side. I called on 1/27 and left a message for a call back to discuss the paint chip. But Toyota More

by nqb55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Feb 01, 2021

Elk Grove Toyota responded

Thank you for reaching out. We'd like to look into this matter further. At your earliest convenience, please contact Jeannette Blair, Customer Relations Manager, at: Jblair@elkgrovetoyota.com or by phone at (916) 405-8000.

Feb 10, 2021

nqb55 responded

The dealership staff listened and addressed my concerns. I appreciate it very much.

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