Mike Lau
Mike Lau at Elk Grove Toyota

Mike Lau

Service Advisor

Elk Grove Toyota

9640 West Stockton Blvd
Elk Grove, CA 95757

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5.0
30 Reviews
5.0

30 Reviews

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30 Reviews of Mike Lau

August 07, 2025

Dealership Rating
Employee Rating

Always Professional knowledgeable friendly courteous trustworthy reliable timely efficient always a joy to work with and see Mike my service advisor More

by Pegzriding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Victor Reynoso

July 30, 2025

Dealership Rating
Employee Rating

Team did a great job assisting me with the process and helping me with my issue. More

by Vanglinda09
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2025

Elk Grove Toyota responded

Hello, Thank you for your amazing review. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

April 02, 2025

Dealership Rating
Employee Rating

This Toyota dealership is not comprised of scam artist, dishonest, fraudsters, price gougers, employee seeking to earn a commission or increase in profits. This Elk Grove Toyota dealership seems honest More

by William.gainess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2025

Elk Grove Toyota responded

Hello William, Thank you for your kind words about our dealership and staff. I am happy to hear you feel comfortable and satisfied when visiting us. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

March 27, 2025

Dealership Rating
Employee Rating

Tires replaced, alignment, and oil /filter change all within a few hours! Excellent customer service! More

by kenpatten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 28, 2025

Elk Grove Toyota responded

Hello, Thank you for your review on our Service staff. We are thankful to have you as our customer. Come back and see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

February 20, 2025

Dealership Rating
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Fast and efficient service . Close to my location and excellent customer service. Good price overall More

by Ndy1088
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 20, 2025

Elk Grove Toyota responded

Hello, Thank you for taking the time to review and rate many of our Service staff. We look forward to your next visit. Sincerely, Jeannette Blair Customer Relations Manager

December 24, 2024

Dealership Rating
Employee Rating

Love the service department at Elk Grove Toyota! They are a very friendly, knowledgeable group that were able to make the necessary repairs to my vehicle Within the quoted time. More

by TMcQueen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 24, 2024

Elk Grove Toyota responded

Hello, Thank you for your kind words. I am happy to hear our staff was able to make the repairs to your vehicle. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

December 05, 2024

Dealership Rating
Employee Rating

They did an outstanding job in servicing my Toyota Tacoma, and serviced it in a very timely manner. More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 05, 2024

Elk Grove Toyota responded

Hi Scott, Thank you for taking the time to share your experience here online. I am happy to hear your Tacoma was services in a timely manner. Come back and see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

July 27, 2024

Dealership Rating
Employee Rating

Spent 2750$ for repairs and dealership couldn’t even wash my vehicle before giving it back in appreciation for my business! Didn’t appreciate that! But they did hook me up on my repairs and timeliness. More

by LkItLoud
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 29, 2024

Elk Grove Toyota responded

Hello, I truly apologize for the missed car wash. I have addressed your concerns with our Service Director and staff. Whenever you have time to come by, we would be happy to take your vehicle through our car wash as long as there is no preexisting windshield or body damage. We look forward to seeing you again soon. Sincerely, Jeannette Blair Customer Relations Manager

April 12, 2024

Dealership Rating
Employee Rating

convenient location, huge place, flexible hours, nice exterior, friendly staff, n/a n/a n/a More

by TK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 12, 2024

Elk Grove Toyota responded

Hello, Thank you for taking the time to review our dealership. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

March 20, 2024

Dealership Rating
Employee Rating

Micaela Alvarez & Mike Lau were excellent to work with! Very professional & knowledgeable! Both did exactly what they said and followed up until process was complete! Thank you More

by mvalenciajr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Micaela Alvarez

Apr 24, 2024

Elk Grove Toyota responded

Hello, Thank you for taking the time to review Micaela and Mike. I am thrilled to hear they did exactly what they said. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

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