Mike Harrison

Beck Ford responded

Thank you for taking the time to share your experience with us. First and foremost, I want to sincerely apologize for the multiple frustrations and disappointments you encountered during your recent visit. As a loyal Ford customer for over 40 years, your continued business means a great deal to us, and it's clear we fell short of the service you rightfully expect and deserve. Your feedback about your interaction with our sales team is deeply concerning. Every member of our team should be committed to providing courteous, attentive, and professional service—regardless of the weather or circumstances. It's unacceptable that your appointment was missed and that communication regarding pricing and discounts was inconsistent. We also regret any pressure you felt regarding your SUV, especially after expressing your preference. I also want to acknowledge your long-standing concerns regarding your AC and the freon smell. Your health and safety are top priorities, and I'm very sorry if our service team did not give your concerns the attention they required. I will be sharing this with our service management team for immediate review. I'm glad to hear Jeremy in the Quick Lane provided you with a positive experience—that’s the standard we strive for across all departments. That said, we will also review the discrepancy on your service invoice regarding the tire recommendation to ensure more accurate reporting going forward. We appreciate your honest feedback and would welcome the opportunity to make this right if you’re open to it. Please call our management team directly at (386) 328-0344, ext. 135—we value your voice and would like to restore your trust in our dealership.

Beck Ford responded

Thank you so much for your wonderful review! We’re delighted to hear you had a great experience with our team and that you appreciated our upfront pricing, fast service, and friendly staff. Your satisfaction is our top priority, and we look forward to serving you again in the future.

Beck Ford responded

Thank you so much for your kind words! We're thrilled to hear that our service department, communication, and mobile options have made a positive impact on your experience. Saving you time while providing quality service is exactly what we aim for. We truly appreciate your support and look forward to assisting you again soon!

Beck Ford responded

Thank you for the great feedback! We're glad to hear that Michael was professional and helpful throughout your experience. He’s a valued part of our team, and it's always great to know he's making a positive impact. We appreciate your continued trust in us!

Beck Ford responded

Thank you for your thoughtful feedback, Buz! We're glad to hear you had a positive experience with our team and that the loaner vehicle was helpful. We appreciate your patience with the service timing — we’re always working to balance quality care with timely turnaround, and your comments help us improve. Looking forward to serving you again!

Beck Ford responded

Thanks, Paul! We appreciate the 5-star review and your loyalty!

Beck Ford responded

Thank you for the feedback! We're always happy to hear from our customers. We'll see you next time!

Beck Ford responded

Thanks, Jeff! We'll see you next time around!

Beck Ford responded

Hello Tina, Thank you for the great review! We're thrilled to hear you had a great experience with us at Beck Ford. Joe Breedlove and Brian Freeman will be happy to know their excellent service made a positive impression. We appreciate your business and look forward to serving you again in the future!

Beck Ford responded

Thank you for the thoughtful review! We're glad to hear you were pleased with the team's dedication and thoroughness in addressing your A/C issue. Even when the problem wasn’t immediately found, their commitment to follow up shows how much they care. We appreciate your trust and look forward to continuing to work with you to get it fully resolved.