Mike Gero

TL;DR: I bought a 2019 Ford Fusion Energi from Jerry Ulm Dodge Chrysler Jeep in Tampa. 150 miles later, it broke down. While in service, a recall removed its plug-in hybrid feature, making it a different ca Dodge Chrysler Jeep in Tampa. 150 miles later, it broke down. While in service, a recall removed its plug-in hybrid feature, making it a different car than what I purchased. The dealership refused to take it back, wouldn’t work out a fair deal, and didn’t reimburse my $247 rental. Sales Manager Mike Gero told me, “If every business were run honorably, they would go out of business.” If you’re buying a used car from Jerry Ulm, know that once you sign, they take no responsibility—no matter what happens. Full Review: I purchased a 2019 Ford Fusion Energi, a plug-in hybrid, from Jerry Ulm Dodge Chrysler Jeep in Tampa. Within 150 miles of driving, the car broke down. While frustrating, I brought it back in, hoping it could be repaired quickly. While the vehicle was in service, a recall was performed that permanently removed its plug-in capability, eliminating one of the car’s primary features. Naturally, I was disappointed and returned to the dealership, expecting to have a conversation about how they could make things right. Given the rare nature of the situation, my expectation was that they would either take the car back entirely and make me whole on the last deal, or at the very least, work with me on a fair new deal. Additionally, my car was in service for 10 days, during which I had to rent a vehicle for $247—an expense the dealership did not reimburse. When I tried to discuss options with Sales Manager Mike Gero, his attitude was dismissive. At one point, he asked me pointedly, "What do you want to have me do?" I responded with, "I think the honorable thing in a very rare situation like this would be to take back the car and make me whole on the other transaction so we can move forward with buying a new car." His response? "If every business were run honorably, then they would all go out of business." That statement alone speaks volumes about how Jerry Ulm Dodge Chrysler Jeep approaches customer service and integrity. Beyond that, he also made it very clear that once a used car leaves the lot, it’s no longer their problem—even if it breaks down immediately. Ultimately, after further discussions, we couldn’t reach an agreement. It was evident that the dealership was unwilling to work toward a reasonable resolution, and they did not seem to care that the car they sold me was no longer functioning as advertised. If you’re considering buying a used car from Jerry Ulm Dodge Chrysler Jeep, be prepared for zero support once you sign the contract—no matter what happens next. Their own sales leadership explicitly stated they do not operate honorably. More

by Csimons1203 Verified Customer Verified Customer

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All went well. The final price was fair to all involved I believe. Domonick and Mike were patient with me and Joe in finance answered all my questions very well. L The final price was fair to all involved I believe. Domonick and Mike were patient with me and Joe in finance answered all my questions very well. Looking forward to checking out their service department. More

by mconley3 Verified Customer Verified Customer

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Devante did a great job and I never felt pressured throughout the process. The sales manager was also accommodating and I felt like we struck a deal that was great for both parties. throughout the process. The sales manager was also accommodating and I felt like we struck a deal that was great for both parties. More

by kffuller44 Verified Customer Verified Customer

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Excellent people to deal with, great dealer ship. Did everything they said they would do. Did everything they said they would do. More

by greg@valleyutilities.ca Verified Customer Verified Customer

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Everything went smooth until delivery. Truck was taken for detailing and Tarno Cover installation at 3. I waited unafter 5 for it to return. Virtually no detail was needed and then Tarno Truck was taken for detailing and Tarno Cover installation at 3. I waited unafter 5 for it to return. Virtually no detail was needed and then Tarno was not in stock! Over 2hours! Roberto the finance guy was quicker! More

by Steve.goodwin Verified Customer Verified Customer

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Jerry made the deal happen we're courtesy dodge could not jerry ulm won my business jerry ulm won my business More

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Great sale experience everyone wa very helpful I wasn’t in the market for a new truck until hurricane Helene came to my door I looked a a few replacement trucks and dodge 1500 hit all the boxes in the market for a new truck until hurricane Helene came to my door I looked a a few replacement trucks and dodge 1500 hit all the boxes More

by jimandralph Verified Customer Verified Customer

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Michael was a great sales person he was very knowledgeable on the features of the ram 1500. The fiancé process was great also knowledgeable on the features of the ram 1500. The fiancé process was great also More

by jimandralph Verified Customer Verified Customer

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Devonte was a great salesman- extremely courteous, high-grade checkpoints and was an overall great experience. As a sales person, I know the deal and he did a good job! high-grade checkpoints and was an overall great experience. As a sales person, I know the deal and he did a good job! More

by alannajohnsontpa Verified Customer Verified Customer

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Every associate was friendly, helpful, and knowledgeable. Buying a vehicle at this dealership was easy and efficient!! Buying a vehicle at this dealership was easy and efficient!! More

by KIMBERLY.BUTLER240 Verified Customer Verified Customer

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