Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Mike Cescato
Mike Cescato at INFINITI Of Orland Park

Mike Cescato | Page 8

Service Advisor

INFINITI Of Orland Park

8550 W 159th Street
Orland Park, IL 60462

Contact Me
4.8
162 Reviews
4.8

162 Reviews

Write a Review

162 Reviews of Mike Cescato

June 02, 2025

Dealership Rating
Employee Rating

Basic service, Does not feel like a luxury brand. Service agents are robotic and are not trying to help you. Extra service charge for credit card is not luxury. More

by CHASITIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Jun 05, 2025

INFINITI Of Orland Park responded

Thank you for your honest feedback. We're sorry to hear that your experience did not meet your expectations. Providing a luxury-level experience is very important to us, and we regret that we fell short. Your comments about our service agents and the credit card fee have been noted and will be shared with our management team for review. We appreciate you bringing this to our attention and hope to have the opportunity to better serve you in the future. Best Wishes, INFINITI Of Orland Park

May 20, 2025

Dealership Rating
Employee Rating

As ALWAYS the service is the best in the industry, and the advisors are topshelf. More

by docreeves QX30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: LaToya Tenton, Austin Copley

Report | Print
May 20, 2025

INFINITI Of Orland Park responded

Thank you for the kind words! We're thrilled to hear our service and advisors continue to exceed your expectations. We truly appreciate your loyalty! Best Wishes, INFINITI Of Orland Park

May 19, 2025

Dealership Rating
Employee Rating

My visit at the dealership was great they did all my service in under an hour and even washed my car. More

by Sal Pino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christine Griswold , Kerrie Garrison, LaToya Tenton

Report | Print
May 20, 2025

INFINITI Of Orland Park responded

Thank you for the great feedback! We’re happy to hear your service was quick and that you appreciated the car wash. We look forward to your next visit! Best Wishes, INFINITI Of Orland Park

May 14, 2025

Dealership Rating
Employee Rating

The Service Department is really good! I had my vehicle in for an oil change and they do the overall inspection to notify me of anything else that is needed to keep my 2021 QX80 running i More

by marymachart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christine Griswold , LaToya Tenton

Report | Print
May 20, 2025

INFINITI Of Orland Park responded

Thank you for the great review! We're glad to hear our service team is helping keep your QX80 in top shape. Christine and Mike will be thrilled to know they made a positive impact. We appreciate your trust and look forward to your next visit! Best Wishes, INFINITI Of Orland Park

May 13, 2025

Dealership Rating
Employee Rating

This is the only place I will purchase a car from love the staff so friendly great place More

by WEBBTRUCK22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
May 20, 2025

INFINITI Of Orland Park responded

Thank you so much for the wonderful feedback! We're honored to be your go-to place for purchasing a car. It means a lot to know you love our friendly staff and the overall experience. We truly appreciate your loyalty and look forward to seeing you again! Best Wishes, INFINITI Of Orland Park

May 07, 2025

Dealership Rating
Employee Rating

Latoya was amazing in up front with you about what’s going on with your vehicle More

by CALISARAGGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christine Griswold , Kerrie Garrison, LaToya Tenton

Report | Print
May 08, 2025

INFINITI Of Orland Park responded

Calisaraggs, on behalf of LaToya and our team, we sincerely thank you for your review, feedback and business! Kind regards, INFINITI of Orland Park

May 02, 2025

Dealership Rating
Employee Rating

I’ve had my Infiniti for 6 yrs, and I have had nothing but a positive experience with this dealership! Kerrie was a pleasure to work with and stayed on top of getting my car serviced. Also placed me in More

by TAMIMASTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kerrie Garrison

Report | Print
May 06, 2025

INFINITI Of Orland Park responded

TAMIMASTIN, thank you so much for your positive feedback and loyal support! We're happy to hear Kerrie took care of you and you received great service. Kind regards, INFINITI of Orland Park

April 30, 2025

Dealership Rating
Employee Rating

I was pleased with the service I received on my visit to the dealership that day. More

by RNOW301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christine Griswold , Kerrie Garrison, LaToya Tenton

Report | Print
May 01, 2025

INFINITI Of Orland Park responded

RNOW301, thank you for your feedback and business! We are happy to hear you had a positive experience and look forward to seeing you again. Kind regards, INFINITI of Orland Park

April 30, 2025

Dealership Rating
Employee Rating

Service at Infiniti of Orland Park is always a pleasant experience. Michael Cescato is helpful and informative during the maintenance visit. More

by Bev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
May 01, 2025

INFINITI Of Orland Park responded

Bev, thank you so much for your wonderful feedback. We are happy you always have a pleasant experience and thank you for your loyal support. Michael is certainly a fan favorite and we're glad to hear he was helpful to you. Kind regards, INFINITI of Orland Park

April 18, 2025

Dealership Rating
Employee Rating

Excellent customer service and very professional. Exceeded my expectations with prompt and efficient service. Service representative friendly, knowledgeable tops in my book 5 stars. More

by WMJPALMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Apr 21, 2025

INFINITI Of Orland Park responded

WMJPALMER, we are delighted to hear Mike, and our team provided excellent customer service and exceeded your expectations! We appreciate the wonderful feedback as we strive for excellence and reviews like this. We appreciate you and look forward to seeing you again. Kind regards, INFINITI of Orland Park

1
...
7
8
9
...
17

Dealership Inventory (103 Vehicles)

used 2025 INFINITI QX50 car, priced at $44,590
2025 INFINITI QX50
used
Slate Gray exterior
CVT
All-wheel Drive
$44,590
View Details
used 2024 Hyundai Tucson car, priced at $22,557
2024 Hyundai Tucson
used
Black Pearl exterior
Unknown
Front-wheel Drive
$22,557
View Details
used 2026 INFINITI QX80 car, priced at $86,707
2026 INFINITI QX80
used
Radiant White exterior
Automatic
Four-wheel Drive
$86,707
View Details
used 2024 Audi A6 car, priced at $33,362
2024 Audi A6
used
Chronos Gray Metallic exterior
Automatic
All-wheel Drive
$33,362
View Details
used 2024 INFINITI QX80 car, priced at $40,808
2024 INFINITI QX80
used
Anthracite Gray exterior
Automatic
Four-wheel Drive
$40,808
View Details
new 2026 INFINITI QX80 car, priced at $82,423
2026 INFINITI QX80
new
Dynamic Metal exterior
Automatic
Four-wheel Drive
$82,423
View Details
View All Inventory