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Mike Cescato

Overview Reviews (162) Inventory (103)

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Mike Cescato

Mike Cescato | Page 13

Service Advisor

INFINITI Of Orland Park

8550 W 159th Street
Orland Park, IL 60462

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4.8

162 Reviews

Overview Reviews (162) Inventory (103)

4.8

162 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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162 Reviews of Mike Cescato

October 19, 2024

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Employee Rating

From the greeting, all the way through waiting, the experience was excellent. There even was an issue with an email coupon that was easily resolved. I will continue to utilize this service department. experience was excellent. There even was an issue with an email coupon that was easily resolved. I will continue to utilize this service department. More

by JPJUG12

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! We're so glad to hear that everything from the greeting to the resolution of the email coupon issue went smoothly. It's great to know that you had an excellent experience, and we truly appreciate your continued trust in our service department. We look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

October 10, 2024

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Employee Rating

Needed the pressure checked in my tires. Took a long time but grateful there was no charge. So what's my beef? Not at all sure why someone changed my radio settings! Not good. I haven't Took a long time but grateful there was no charge. So what's my beef? Not at all sure why someone changed my radio settings! Not good. I haven't gotten over my last visit when my 20 percent off coupon was not applied and when I called to resolve the matter no one returned my phone calls. Bad customer service. Not sure I want to spend my money on tires at your place! More

by KYW829

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your feedback. We apologize for the inconvenience and frustration you've experienced, especially regarding the radio settings and the issue with your coupon. This is certainly not the level of service we strive to provide, and we understand how this would leave a negative impression. We take your concerns seriously, and we'd like to make things right. Please feel free to reach out to us directly so we can address your recent experiences and ensure any outstanding issues are resolved to your satisfaction. We truly value your business and hope to have the opportunity to restore your trust. Best Wishes, INFINITI Of Orland Park

October 10, 2024

Dealership Rating

Employee Rating

Very professional and courteous greeting when checking in my vehicle. Reasonable amount of time waiting for the service to be completed. Was updated with the progress of the service. Very satisfied with my e my vehicle. Reasonable amount of time waiting for the service to be completed. Was updated with the progress of the service. Very satisfied with my experience and will return here for my next required maintenance. More

by JOEDOBOSZ

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words! We're so glad to hear that you had a positive experience with our team, from the professional greeting to the timely service and clear updates. We truly appreciate your feedback and look forward to assisting you again for your future maintenance needs. Best Wishes, INFINITI Of Orland Park

October 09, 2024

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Employee Rating

Facility and personnel are wonderful but wondering why it takes 90 minutes to complete an oil change when other business are 15-30 minutes. takes 90 minutes to complete an oil change when other business are 15-30 minutes. More

by P-T-S

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Christine Griswold , Kerrie Garrison, LaToya Tenton

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Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We're glad to hear that you had a positive experience with our facility and personnel. We apologize for the longer wait time for your oil change. While we strive to provide the best service, occasionally delays can happen due to the volume of service requests or other factors. We will certainly review this process to ensure a more efficient turnaround in the future. Your feedback is valuable, and we appreciate your patience. We look forward to serving you again soon. Best regards, INFINITI Of Orland Park

October 09, 2024

Dealership Rating

Employee Rating

Mike Cescato in Service took care of a tire problem that I was having quickly and efficiently as usual. We have come to depend on him for our service needs. He's the best! I was having quickly and efficiently as usual. We have come to depend on him for our service needs. He's the best! More

by WYROSTEKC

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for your wonderful feedback! We're so glad to hear that Mike Cescato was able to quickly and efficiently take care of your tire issue. It's great to know that you've come to rely on him for your service needs – we agree, he's the best! We look forward to continuing to provide you with excellent service in the future. Best Wishes, INFINITI Of Orland Park

October 09, 2024

Dealership Rating

Employee Rating

Employees always pleasant. Free coffee and hot chocolate. Clean and professional environment. No complaints here. Free coffee and hot chocolate. Clean and professional environment. No complaints here. More

by OVERALL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! We're thrilled to hear that you enjoyed the clean, professional environment and the complimentary coffee and hot chocolate. Our team strives to create a pleasant atmosphere, and we're glad it made a positive impression. We look forward to serving you again! Best Wishes, Nissan Of Orland Park

October 08, 2024

Dealership Rating

Employee Rating

They had nice customer service and was quick and efficient and kept me informed of everything that was going on. Mike was really nice, welcoming and informative for my first visit to Zeigler Infinit efficient and kept me informed of everything that was going on. Mike was really nice, welcoming and informative for my first visit to Zeigler Infiniti of Orland Park! More

by BABY GIRL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for your kind words! We're so glad to hear that Mike provided a welcoming and informative experience for your first visit. Our team works hard to keep customers informed and ensure everything runs smoothly. We look forward to serving you again in the future! Best Regards, INFINITI Of Orland Park

October 06, 2024

Dealership Rating

Employee Rating

Michael provided excellent customer service from the time of my arrival to Infinity of Orland. He was very thorough, knowledgeable and kept me in the loop with the entire service. He explained my entire proc of my arrival to Infinity of Orland. He was very thorough, knowledgeable and kept me in the loop with the entire service. He explained my entire process in a way I could understand and provided extreme details. More

by JOYFULSTEPS.LC

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! We're thrilled to hear that Michael provided excellent service and made sure you were well-informed throughout the process. We strive to provide clear and thorough communication for all our customers. If you ever need anything else, please don't hesitate to reach out! Best Wishes, Nissan Of Orland Park

October 06, 2024

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Employee Rating

Very helpful. Helped me apply discounts and where up front about work being done and why it needed to be. Helped me apply discounts and where up front about work being done and why it needed to be. More

by SGENTILE25

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you for your feedback! We're so glad to hear that you had a positive experience with our team. We always aim to be transparent about the work being done and to help our customers save whenever possible. We appreciate your trust and look forward to assisting you again in the future! Best Wishes, INFINITI Of Orland Park

October 04, 2024

Dealership Rating

Employee Rating

Our experience has always been very good and professional. If I were in the market for another vehicle, I would definitely purchase again from this dealership! professional. If I were in the market for another vehicle, I would definitely purchase again from this dealership! More

by SHADOW5079

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 20, 2024 -

INFINITI Of Orland Park responded

Thank you so much for your kind words! We’re thrilled to hear that your experience with us has been consistently positive and professional. It means a lot to know that you would consider us for your next vehicle purchase. We look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

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