Mikayla Toombs

I have never dealt with a sales team this difficult to work with. I made numerous attempts to reach someone and finalize this deal, yet it has been nearly impossible to obtain any meaningful follow-up. Re work with. I made numerous attempts to reach someone and finalize this deal, yet it has been nearly impossible to obtain any meaningful follow-up. Responses come sporadically, but actually getting the deal closed has been unnecessarily frustrating and, at times, impossible. The issue is not just communication—it is the handling of the deal itself. The initial agreement was clear. I engaged in good faith based on a proposal reflecting a purchase price of $82,000 with a $64,000 trade-in. That agreement was confirmed in discussions with their team, including management, and I followed up accordingly to finalize the paperwork. I even reached out directly to the general manager to ensure the deal moved forward. Despite that, no one followed through. Instead, the deal changed—timing, price, and terms all shifted. After indicating that paperwork would be sent, I was left waiting. Then the position changed entirely. I was told they could not remove add-ons and that they would “follow up in April if the vehicle doesn’t sell,” effectively putting the deal on hold to see if they could get more money elsewhere. At that point, it became clear that honoring the agreement was not the priority. It felt like I was being strung along—led to believe the deal was imminent, only to be stalled, delayed, and indirectly told they might sell the vehicle to someone else for a higher price. That is not how a good-faith transaction is handled. Throughout this process, I dealt with multiple salespeople, the general sales manager, and attempted to involve the general manager. None of it resulted in accountability or follow-through. There was no clear communication, no consistency, and no effort to actually close the deal. Even basic expectations—such as timely responses, honoring representations, and following up—were not met. At times, it felt like I was the one pushing the dealership to sell me a car, while they remained unresponsive. Customer service was effectively nonexistent. No manager followed up. No salesperson took ownership of the deal. Communication broke down repeatedly. Closing efforts stalled without explanation. The entire process reflected a lack of organization, a lack of accountability, and a lack of professionalism. More concerning is what this says about trust. When a dealership agrees to terms and then shifts position—delays, changes pricing dynamics, or waits to see if a higher offer comes in—it signals that money is being prioritized over integrity. It also signals that reputation and customer relationships are secondary. At this point, I am very disappointed. I hope my perspective changes once everything is finalized, and I am willing to reconsider if this experience proves to be an anomaly. I would prefer to believe that my experience—dealing with multiple individuals who failed to follow through—was a fluke. But if this reflects how this dealership typically operates, I would have serious reservations about establishing any ongoing relationship. As it stands now, no deal has been honored, and there is no trust in the process. Until that changes, the sales team would benefit from doing something very basic: follow up, communicate clearly, and close the deals they initiate—rather than leaving ready and willing buyers waiting while they pursue better offers elsewhere. NOTE: I am still waiting on purchasing the vehicle. More

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Worst car buying experience of my life. Asked for my trade in keys multiple times because I didn’t like the new vehicle. Never gave my keys back. Pressured me to take a car. Car is worth wa Asked for my trade in keys multiple times because I didn’t like the new vehicle. Never gave my keys back. Pressured me to take a car. Car is worth way less than my trade in. Steering wheel bounced around a wouldn’t go back into place. Had to bring the car back to get tires put on. Sunroof doesn’t work. Felt like I wasn’t listened to or valued as a customer. More

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