Miguel Ulloa

Very good informative and. worked to get me the best deal and informed me on feature of the car worked to get me the best deal and informed me on feature of the car More

by DEDSTROKE2US Verified Customer Verified Customer

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Bought a 2023 soul sales person continually told us this car is under warranty you’re so lucky no other dealership would do this it’s under warranty. Then when we got to the sales desk to sign the paperwork car is under warranty you’re so lucky no other dealership would do this it’s under warranty. Then when we got to the sales desk to sign the paperwork last minute he tells us there’s not very much warranty and you should buy this to cover the computers. We ended up spending 4000 over a budget because of this , did not appreciate last-minute information about the car. More

by cwisiens Verified Customer Verified Customer

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Service was complete and excellent follow thru! It was completed in just about an hour and we had waited so it worked out great! It was completed in just about an hour and we had waited so it worked out great! More

by MMleamy0 Verified Customer Verified Customer

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I took my Hyundai to get work on a possible axle or joint issues. A couple of days later, they finished the job and charged me $1800. Upon leaving the lot, the noise and issues were back. I brought the vehic issues. A couple of days later, they finished the job and charged me $1800. Upon leaving the lot, the noise and issues were back. I brought the vehicle back in. Now they said it was another issue. A week later I paid $2200 left the lot, and issues is still there. Now, I am not asking for special treatment. My car clearly states that I am a US Marine, and still I got robbed. So all you veterans out there, please avoid this dealership. So quick to say, thank you for your service, but will stick it to you every way they can. My name is Ruben Gonzalez. Red flag my fellow veterans. STAY AWAY!! More

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Competent service persons. Waiting area pleasant which helps a rather long wait time seem less so. Waiting area pleasant which helps a rather long wait time seem less so. More

by WILMA.PRINCE Verified Customer Verified Customer

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Serhan was professional answered all of our questions in a timely manner The dealership was helpful also no problems a timely manner The dealership was helpful also no problems More

by pelican1950orion Verified Customer Verified Customer

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Miguel was very personable and professional. He went out of his way to help and make sure our purchase was what we wanted and needed. He went out of his way to help and make sure our purchase was what we wanted and needed. More

by hwp0 Verified Customer Verified Customer

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Been there twice and both times was very efficient. All staff was very friendly and helpful. Would for sure recommend this Kia dealership to anyone. All staff was very friendly and helpful. Would for sure recommend this Kia dealership to anyone. More

by MANNINOFAMILY Verified Customer Verified Customer

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Miquel worked diligently with me to make sure I satisfied with my choice. I would recommend anyone to see him when they are in the market for a new vehicle. with my choice. I would recommend anyone to see him when they are in the market for a new vehicle. More

by DVRBKR Verified Customer Verified Customer

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**APPOINTMENT:** Where do I start? *(Make sure you read the pricing part)* I had an appointment with Laurel. She texted me 30 minutes before the appointment to confirm, and I arrived 1 *(Make sure you read the pricing part)* I had an appointment with Laurel. She texted me 30 minutes before the appointment to confirm, and I arrived 15 minutes early. We waited 5 minutes before the appointment to walk in, and when we did, Laurel saw us. But suddenly, she was overbooked, and someone else had to help us. I'm not saying it was because of the color of our skin, but the whole experience felt strange from the beginning, as if they didn't want "us" there. Laurel told my wife that someone else would help us, never apologized for the miscommunication, and wasn't polite at all. **TEST DRIVE:** Now let's talk about the guy who "helped" us. I don't like a pushy salesperson, but this guy didn't seem interested in selling this car to "us" at all. He knew nothing about the Wagoneer and couldn't answer any of our questions. I already had my financing through Chase for $75k. I did NOT disclose this amount to them, and it was NOT a *pre-approval*. I was fully funded with $75k! **PRICING:** After the test drive, we returned to the dealership, and the guy was on his phone, barely interacting with us. He then walked into the dealership, leaving my family and me outside. We sat down to discuss numbers. The SUV's *sale price* was listed at $53k, but they claimed that the online price wasn't accurate because they sell at *market value*, which was $58k. By the time all fees were added, the price for the Wagoneer was $65k. (I have screenshots of the original price and their policies before they changed them online to match their lies!!) One of the managers approached us aggressively, claiming he was losing money by selling it for $65k (what a joke)! Then he said something odd that made me feel like they were trying to provoke me into reacting as an "angry black man." It wasn't his words, but rather how he said them, that made me wonder. He said, "Well, after all this, thank you for being kind to us," as if he knew they had treated me poorly on purpose. **MANAGER'S CALL:** Today, I received a call from another "manager" (who should be FIRED ASAP). He asked if I was still in the market. I told him that, given how my family and I were treated, I wouldn't be buying from them. He then said, "Well, I'm a manager. Tell me about your experience." I started explaining that the customer service was subpar (trash), and he interrupted me, saying, "The customer service IS WHAT IT IS!" He never apologized, never acknowledged my frustration, never asked who I had worked with who provided such poor service. With a manager like that, it's no wonder the employees behave the way they do. Lastly, Kia of Leesburg, I (the young Black guy) could have purchased the most expensive car you sell! However, I refuse to enable you to treat people this way by supporting your business. This entire dealership belongs in the TRASH! More

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