Miguel Rivera

Lou Sobh Kia of Newnan responded

Hi Nelson, Thank you for your kind words and for being a valued customer of Lou Sobh Kia of Newnan. We’re glad to hear our team provided excellent service and went above and beyond to ensure everything was handled thoroughly and professionally. Providing that level of care and attention is what we strive for every day. We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.

Lou Sobh Kia of Newnan responded

Hi Katie, Thank you for your feedback and for bringing this to our attention! We understand how important those extra touches like a wash and vacuum can be, especially during a service visit. We’re sorry to hear that wasn’t your experience during your recall appointment. Your feedback is valuable to us, and we’ll be sure to share it with our service team as we continue working to improve the level of service we provide!

Lou Sobh Kia of Newnan responded

Thank you for sharing your experience and for choosing Lou Sobh Kia of Newnan! We’re glad to hear your 9 AM appointment for your oil change, filter, and tire rotation was completed in just an hour. We appreciate you trusting our service team and look forward to helping you again at your next visit!

Lou Sobh Kia of Newnan responded

Thank you for your kind review! We’re so glad to hear you enjoyed our facility and experienced great customer service during your visit. Providing timely and efficient service is always a top priority for our team. We truly appreciate your recommendation and your trust in Lou Sobh Kia of Newnan. We look forward to serving you again in the future!

Lou Sobh Kia of Newnan responded

Thank you so much for the amazing feedback! We’re thrilled to hear that our service team continues to impress with their efficiency, friendliness, and dedication. Your kind words mean a lot to all of us here at Lou Sobh Kia of Newnan. We truly appreciate your loyalty — and we’re honored to have you as a Kia customer for life!

Lou Sobh Kia of Newnan responded

Thank you for sharing your experience with us, and for your patience throughout the process. We’re glad to hear you’ve consistently received great service in the past and that the loaner vehicle was helpful — especially on both visits. We sincerely apologize for the mix‑up with the tires. We understand how disappointing and inconvenient it is when expectations aren’t met, especially after being very clear about what you wanted. We appreciate you bringing it to our attention right away, and we’re glad the team was able to correct the issue, order the right tires, and make things right for you. Thank you as well for your feedback regarding the loaner vehicles — it’s helpful and will be shared with our team. We truly value your loyalty to Lou Sobh Kia of Newnan and appreciate the opportunity to earn your continued trust. We look forward to providing the excellent experience you’re accustomed to on your next visit.

Lou Sobh Kia of Newnan responded

Thank you for sharing your experience! We’re glad to hear the wait was short, communication was smooth, and the pricing was even better than what you found online. We appreciate you choosing Lou Sobh Kia of Newnan!