Miguel Lazo | Page 2

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

Thank you for highlighting Miguel’s courteous and knowledgeable service. We’re glad your Jeep received the attention it deserved and that the visit was helpful.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

Thank you for recognizing our team’s professionalism and efficiency. We’re pleased you were happy with the service and look forward to serving you again.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

We’re delighted that our service team, and especially Miguel, delivered another seamless experience replacing the exterior trim piece on your Dodge. Thank you for trusting us with your service needs.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

It’s great to hear we handled your Jeep recall so swiftly. Thank you for recognizing the fast turnaround and service. We look forward to assisting you again.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

It’s fantastic to hear our service team has been friendly and professional while caring for your Dodge Charger over the years. We appreciate your loyalty and the trust you’ve placed in us. Thank you for continuing to choose our service department.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

Thank you for sharing your experience with your Ram. We’re glad our team listened to your concerns, analyzed the issue quickly and kept you updated at every step. Miguel will be happy to hear your feedback as we work to keep your truck running smoothly.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

Tim, thank you for taking the time to share your feedback. We're sorry to hear that you left with a negative impression of your visit. After reviewing your repair order, we stand behind the recommendations provided by our service team. During your visit, our technician completed a digital vehicle inspection, including a video documenting the condition of your vehicle. The video clearly shows the wear present on the front brake rotors, which is why front brake service was recommended. While your concern was a squeak from the rear of the vehicle, it is not uncommon for an inspection to identify additional maintenance or safety-related items that also require attention. We understand you chose to have the rear brakes serviced elsewhere, and we're glad your immediate concern was resolved. However, the recommendation for the front brakes was based on the documented condition of those components at the time of our inspection, not on the source of the squeak. We appreciate your feedback and would welcome the opportunity to discuss our findings with you if you have any questions about the inspection or the recommendations we provided.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

We’re glad you appreciate our updated facility and convenient location. Our team is happy the oil change and recall work on your Ram ProMaster 2500 went smoothly. We appreciate your trust and look forward to assisting with your future service needs.

McPeek's Chrysler Dodge Jeep Ram of Anaheim responded

Thank you for highlighting the efforts of our service advisor and mechanic. It’s great to know the work on your Ram was completed correctly and right on schedule.