Mick Schott | Page 74

I Always experience Excellent service but very disappointed in their lack of concern for customer and right to self protection with the anti gun 30.06 sign. disappointed in their lack of concern for customer and right to self protection with the anti gun 30.06 sign. More

Report | Print

I fully trusted I would receive good service upon dropping off our vehicle. After spending $1300 for repairs I was fully expecting to have a vehicle in working order but after receiving vehicle back dropping off our vehicle. After spending $1300 for repairs I was fully expecting to have a vehicle in working order but after receiving vehicle back a problem with the a/c brought us back. This was not a problem upon dropping off. It made sense it was a result of the electrical repairs being made to the vehicle. It appeared to be a short or electrical issue as the a/c light would flash and cause the engine to reve and rpms to move. After bringing it back we’re told the ac compressor needed replacing and would be another $2400!!! I have some serious concerns that what was repaired caused this to occur but were told it wasn’t related. Needless to say we lost our trust and will be going to someone else for a second opinion. I would caution anyone I know from doing business. Feel taken advantage of. Very sad! We dealt with Mick on our first visit and Cody Johnson on second visit. Mick was very helpful. Not sure who to blame for the poor diagnosis on the second visit Cody or your service mechanics. Requested to speak to the service manager and was able to speak to someone that represented themselves as manager to later find out the service manager was not in that today. Complete runaround when questioning the diagnosis and it’s relation to initial repair. More

by CCBROWN626 Verified Customer Verified Customer

Report | Print

Your Service Representative Mick greeted me with a business friendly manner. He listened to the my service needs. He then took me to his work station and we filled out the work order. I asked if I nee business friendly manner. He listened to the my service needs. He then took me to his work station and we filled out the work order. I asked if I needed any other service and he said that I was needed a oil change, tire rotation, and several other minor items. I had a service contract with Rockwall Toyota. I waited in your great service area. Mick kept me informed of progress. He checked me out very efficiently. More

by susan-tom Verified Customer Verified Customer

Report | Print

Enjoyed working with Mick. He kept me informed at all times. My Prius was well taken care of and runs great for a 14 year old car. times. My Prius was well taken care of and runs great for a 14 year old car. More

by R Davis Verified Customer Verified Customer

Report | Print

It is always nice to visit and a pleasure to do business with. We always receive top notch service from your friendly staff. Satisfied customer. with. We always receive top notch service from your friendly staff. Satisfied customer. More

by KMCTH3 Verified Customer Verified Customer

Report | Print

Mick was fantastic! -listened carefully -explained Mick was fantastic! -listened carefully -explained process and time frame for repairs -followed through -however did not air up the rest of my Mick was fantastic! -listened carefully -explained process and time frame for repairs -followed through -however did not air up the rest of my tires equally. Three tires had PSI of 36 and the fourth new tire was 40 PSI - More

by AGGIECOOPER Verified Customer Verified Customer

Report | Print

Very friendly, short wait Really enjoy working with this dealership, Salespeople are very helpful, not pushy, they help match the best car with the shopper, the service staff a Really enjoy working with this dealership, Salespeople are very helpful, not pushy, they help match the best car with the shopper, the service staff are awesome as well. More

by HOPEJONES Verified Customer Verified Customer

Report | Print

We purchased our 2015 Toyota Camry from Toyota of Rockwall in early 2015. We have always had our Camry serviced in their service department. Mick Schott has always seen to it that our needs are taken Rockwall in early 2015. We have always had our Camry serviced in their service department. Mick Schott has always seen to it that our needs are taken care of with A+ service! More

Report | Print

Rockwall Toyota Very professional and friendly; excellent service, as always. I have used this dealership for many years, and they really take good care of me. Bein Very professional and friendly; excellent service, as always. I have used this dealership for many years, and they really take good care of me. Being a single woman, this is very important. More

by sallyamit Verified Customer Verified Customer

Report | Print

I was greeted quickly and take to the service representative I would be working with. Work was completed and done in the amount of time I was told. representative I would be working with. Work was completed and done in the amount of time I was told. More

by BILLY.KULWICKI Verified Customer Verified Customer

Report | Print