Michelle Reed
Michelle Reed at Cortese Ford Lincoln

Michelle Reed

Customer Relations Manager

Cortese Ford Lincoln

2452-2500 West Henrietta Road
Rochester, NY 14623

Contact Me
4.8
27 Reviews

Dealership Experience

18 yrs, 9 mos

Industry Experience

18 yrs, 9 mos

Languages Spoken

English English

4.8

27 Reviews

Write a Review

27 Reviews of Michelle Reed

December 02, 2025

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Employee Rating

Cortese recently picked up my Explorer which need both rear wheel bearings replaced. That pick-up and delivery service is so convenient. My vehicle was returned in perfect working condition, as it has al More

by kkane18
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Service Time
Recommend Dealer
Yes
Dec 02, 2025

Cortese Ford Lincoln responded

The kind words mean a lot...thanks for your business.

November 11, 2025

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The Service Recovery Specialist Michelle (not sure if that is her actual title) and the service manager value their customers which is evident in the follow up the do to make sure their customers receive More

by patricia.amberger
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 11, 2025

Cortese Ford Lincoln responded

Thank you so much Patricia. We truly value every customer and hope to always have the opportunity to serve you better. Thanks for your honest feedback.

October 08, 2025

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Cortese Lincoln is the best! ! They offer a come to you oil change service that is wonderful!! Knowledgeable technician who explains the process thoroughly! More

by Bunnies
Service Price Transparency
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Recommend Dealer
Yes
Oct 20, 2025

Cortese Ford Lincoln responded

Thanks for the great review.

September 05, 2025

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I've patronized Cortese twice for purchasing new vehicles. The process was painless and friendly and will recommend this dealership to family and friends. More

by patgiannone1@gmail.com
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Recommend Dealer
Yes
Sep 09, 2025

Cortese Ford Lincoln responded

Thanks for the great review and the 5 stars.

September 04, 2025

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Felt like I stepped back into 1955! Felt like a tremendous bother, while interrupting this Neanderthals' texting, and asking for an estimate on having some parts replaced. He finally lo More

by GE
Service Price Transparency
Workmanship
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Recommend Dealer
No
Sep 22, 2025

Cortese Ford Lincoln responded

I am so sorry that this was your experience...we value you as a customer and I welcome the opportunity to speak with you if this is an option. Michelle @Cortese Customer Relations 585-277-3241

July 21, 2025

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Communication is not good. Took me several calls to get someone to call me back. frustrating More

by Adrienneatti
Service Price Transparency
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Service Time
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Recommend Dealer
No
Jul 21, 2025

Cortese Ford Lincoln responded

Adrienneatti, I am so sorry that this was your experience. Please give me a call at your convenience. I welcome the opportunity to speak with you. Michelle@Cortese Customer Relations 585-277-3241

July 10, 2025

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Very good used vehicle and value for the price. Very clean and friendly staff. Easy transaction More

by 427biscayne
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Recommend Dealer
Yes

Other Employees Tagged: Joe Cavallario , Jeff La MARTINA

Jul 24, 2025

Cortese Ford Lincoln responded

Your business is greatly appreciated. Thanks

July 03, 2025

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Awesome experience! The whole staff was great to work with. A very smoothe sale/ purchase. More

by scottiebeaudette
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Recommend Dealer
Yes
Jul 24, 2025

Cortese Ford Lincoln responded

Thanks for your business.

June 06, 2025

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Mike Nazzaro and his team have always been great to work with. Very accommodating & get the job done. More

by pmazzullo1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike Nazzaro

Jun 16, 2025

Cortese Ford Lincoln responded

Thank you for the great review.

June 04, 2025

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Employee Rating

They happen to have the vehicle I was looking for arrive several days prior. It was a very nice used 2024 Truck. Sales person was help through out the whole transaction. More

by Tjoachimczyk
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Serena Flesch, Darren Snedon

Jun 06, 2025

Cortese Ford Lincoln responded

Heyyyy, what did we miss that didn't earn us a 5...your feedback helps. We will continue to strive for excellence. We appreciate your business.

1

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