Michelle Reed
Customer Relations Manager
Cortese Ford Lincoln
2452-2500 West Henrietta Road
Rochester, NY 14623
Dealership Experience
18 yrs, 9 mos
Industry Experience
18 yrs, 9 mos
Languages Spoken
English
27 Reviews
Write a Review27 Reviews of Michelle Reed
December 02, 2025
Cortese recently picked up my Explorer which need both rear wheel bearings replaced. That pick-up and delivery service is so convenient. My vehicle was returned in perfect working condition, as it has al rear wheel bearings replaced. That pick-up and delivery service is so convenient. My vehicle was returned in perfect working condition, as it has always been for the past 8 years of service they have been servicing my SUV. More
November 11, 2025
The Service Recovery Specialist Michelle (not sure if that is her actual title) and the service manager value their customers which is evident in the follow up the do to make sure their customers receive that is her actual title) and the service manager value their customers which is evident in the follow up the do to make sure their customers received the highest level of service. More
October 08, 2025
Cortese Lincoln is the best! ! They offer a come to you oil change service that is wonderful!! Knowledgeable technician who explains the process thoroughly! ! They offer a come to you oil change service that is wonderful!! Knowledgeable technician who explains the process thoroughly! More
September 05, 2025
I've patronized Cortese twice for purchasing new vehicles. The process was painless and friendly and will recommend this dealership to family and friends. vehicles. The process was painless and friendly and will recommend this dealership to family and friends. More
Other Employees Tagged: John Cortese, Joe Cavallario, Phil Valenti, Samantha Cortese , Serena, sales
September 04, 2025
Felt like I stepped back into 1955! Felt like a tremendous bother, while interrupting this Neanderthals' texting, and asking for an estimate on having some parts replaced. He finally lo Felt like a tremendous bother, while interrupting this Neanderthals' texting, and asking for an estimate on having some parts replaced. He finally looked up and said "What's up?" When I asked for the specific part by name, this guy gave me a look like I was an idiot. Then asked if it was something different. I told him no, then gave an explanation as to where the part is located. Again, looked at me like I had no idea what I was talking about. He then casually said "Yeah, I'll let them know" with a tone that was obvious he could care less, which was spot on as I never got the quote. Guess if I was a male, we would have been pals and he would have cared to help. **Women- do your selves a favor and take your hard earned money elsewhere! More
July 10, 2025
Very good used vehicle and value for the price. Very clean and friendly staff. Easy transaction Very clean and friendly staff. Easy transaction More
Other Employees Tagged: Joe Cavallario , Jeff La MARTINA
July 03, 2025
Awesome experience! The whole staff was great to work with. A very smoothe sale/ purchase. The whole staff was great to work with. A very smoothe sale/ purchase. More
Other Employees Tagged: John Cortese, Darren Sneddon, Samantha Cortese , Ryan
June 04, 2025
They happen to have the vehicle I was looking for arrive several days prior. It was a very nice used 2024 Truck. Sales person was help through out the whole transaction. several days prior. It was a very nice used 2024 Truck. Sales person was help through out the whole transaction. More
Other Employees Tagged: Serena Flesch, Darren Snedon

