Michelle Canova

Michelle was trustworthy and made the process easy without any pressure. She listened to my needs and provided options that fit my wish list and fit my budget. I appreciated the quick and clear commu without any pressure. She listened to my needs and provided options that fit my wish list and fit my budget. I appreciated the quick and clear communication throughout the buying process. The final price was exactly as negotiated, with no last-minute surprises. Overall, it was a quick and painless experience; I would highly recommend Michelle and this dealership!" More

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Great Experience - Team and Car! The Team is very knowledgeable and professional! Thanks Michelle and Leah for your guidance through the sales process! The Team is very knowledgeable and professional! Thanks Michelle and Leah for your guidance through the sales process! More

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I had visited a number of BMW dealers, some much larger than Crystal Lake BMW. However none were more welcoming, knowledgeable, open and honest than Crystal Lake BMW! Kudos to there entire team! Keep up th than Crystal Lake BMW. However none were more welcoming, knowledgeable, open and honest than Crystal Lake BMW! Kudos to there entire team! Keep up the good work. More

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We purchased our new BMW from BMW Crystal Lake primarily because of Michelle Canova. She was friendly, knowledgable, and most of all, followed up on every detail of our discussions. We found other staff to because of Michelle Canova. She was friendly, knowledgable, and most of all, followed up on every detail of our discussions. We found other staff to be equally professional and helpful. A perfect experience with a custom order! More

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I recently purchased my second BMW from Michelle at BMW of Crystal Lake and couldn't be happier with the experience. From start to finish, Michelle provided exceptional service and went above and beyond to of Crystal Lake and couldn't be happier with the experience. From start to finish, Michelle provided exceptional service and went above and beyond to ensure a smooth and enjoyable car-buying experience. Michelle was patient and understanding as our ideal vehicle changed and helped us find the perfect car that met all of our needs. She sent updates on new models and worked over a holiday weekend to get us into our car. Even when faced with a technical issue, Michelle was persistent in finding a solution and ensured a timely delivery of the vehicle. The buying process was effortless, with the finance manager making it easy to understand and quick. I highly recommend Michelle and BMW and Mazda of Crystal Lake for all your BMW needs. More

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Called out of the blue, so to speak, as 5 other BMW dealerships were not very helpful. Live in the current Hurricane Helene disaster zone of Asheville. Connected with Michelle who was such a breath of dealerships were not very helpful. Live in the current Hurricane Helene disaster zone of Asheville. Connected with Michelle who was such a breath of fresh air compared to other BMW sales people. She worked through so many mindnumbing details to enable me to buy the M440i. She helped me find a hotel and came to pick me up to take me to the dealership to close the sale. Could not have asked a sales person to do more. She also got me a couple discounts. Mike, Finance Manager, was aldo very helpful in navigating me through add ons and financial matters to buy it. If i leved in Chicagoland I would never even consider going to another BMW dealership. Thank you all More

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Michelle found us the car we wanted, and worked with us throughout the leasing process to make sure we were completely satisfied. throughout the leasing process to make sure we were completely satisfied. More

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Excellent staff from sales to service, best experience buying a new car.Would recommend to anyone looking for a new vehicle. buying a new car.Would recommend to anyone looking for a new vehicle. More

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To make it very simple, in this dealership you feel like family. Customer service is their top priority, from sales to service. family. Customer service is their top priority, from sales to service. More

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Excellent customer service and one of the best sales rep in the area. She comes highly recommended. in the area. She comes highly recommended. More

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