Michele Benjamin | Page 10

Outstanding Customer Service We went in yesterday to look at 3 used SUV's (all exact same thing) they had on their lot. When we arrived we were greeted immediately as though we we We went in yesterday to look at 3 used SUV's (all exact same thing) they had on their lot. When we arrived we were greeted immediately as though we were long term customers, when this is the first time we've ever even been there. We worked with Michelle and she spent the entire time genuinely helping us make the decision that was best for us - never once pressuring us into what was good for the dealership. The questions she asked seemed like someone who was really to get us to talk through our options so WE could look at all the pros and cons. We also worked with Dave the sales manager and he was the exact same way. We were never rushed or pushed into anything that felt uncomfortable. All the staff was friendly and made us feel welcome the entire time - even those we weren't working with directly! We could not be happier with our purchase or the great experience we had here! More

Report | Print

Outstanding First Time Honda Purchase Having owned several VW Products I visited with Michele at Columbia Honda about replacing my VW Touareg. Michele found a preowned 2012 Pilot and the Having owned several VW Products I visited with Michele at Columbia Honda about replacing my VW Touareg. Michele found a preowned 2012 Pilot and the negotiation were very simple. Michele, Danny and the entire Columbia Honda were actually kind, considerate and cared about my business. THANKS!! More

Report | Print

Great Experience I am a very thorough person. I don't make any big purchase without doing a ton of research. With that in mind, I expected to spend an entire weekend g I am a very thorough person. I don't make any big purchase without doing a ton of research. With that in mind, I expected to spend an entire weekend going to different dealerships, checking out their cars, and haggling over price. Turns out, I only needed to go to one. I went to Columbia Honda first and I left several hours later with a new vehicle. The sales lady (Michele) was very pleasant to work with. She answered all of my questions and allowed me plenty of space and time to make up my mind. She wasn't breathing down my throat and pressuring me to do anything. I told her what I wanted and she didn't try to push my budget or anything. Honestly, it was just a great experience. They got me the car that I wanted at a great price and without making it a painful experience. Slight complaint: their finance office rain numerous hard inquiries on my credit. Please do soft inquiries. Nevertheless, I highly recommend checking out Columbia Honda and seeing if they can get you hooked up. More

Report | Print

Great buying experience! We had an excellent buying experience with Michelle Benjamin and Columbia Honda. In the past, we had a less than pleasurable experience and Michelle m We had an excellent buying experience with Michelle Benjamin and Columbia Honda. In the past, we had a less than pleasurable experience and Michelle made sure that we were taken care of this time. The finance manager, Keith Marlett was great and very customer oriented. We really appreciated their efforts to finalize our deal quickly. More

Report | Print

First experience=excellent!!! Everyone was willing to help with anything I needed. Made an excellent first experience!! Michelle Benjamin was friendly and nice to me and my mom. My Everyone was willing to help with anything I needed. Made an excellent first experience!! Michelle Benjamin was friendly and nice to me and my mom. My family has worked with her is the past and will remain to work with her in the future! More

Report | Print

Outstanding experience One of the best car-buying experiences I have had. Kaylin quickly responded to my internet inquiry and spent time on the phone answering questions. One of the best car-buying experiences I have had. Kaylin quickly responded to my internet inquiry and spent time on the phone answering questions. Michele spent a considerable amount of time with me at the dealership answering questions and showing and test-driving various models. I found Trent's pricing very reasonable. Everyone I dealt with was courteous, professional, and I did not feel pressured to buy. More

Report | Print

The care/attentiveness is outstanding!! Michelle and Sean are amazing!! We always felt like they were our personal team - they set out to make our experience and our purchase the best it co Michelle and Sean are amazing!! We always felt like they were our personal team - they set out to make our experience and our purchase the best it could be, and they succeeded!! I would highly recommend them! Brandon did our paperwork and it was quick and painless - like he promised. We also met Danny, the manager, who was as much a part of the team at getting us the best deal as Michelle and Sean were. We absolutely have nothing negative to say about our experience with Honda of Columbia! More

Report | Print

Outright deception during recent purchase My husband and I had a 2010 Honda Odyssey EX-L minivan we had bought new from this dealership (previously Fletcher Honda). My husband is 79 years old My husband and I had a 2010 Honda Odyssey EX-L minivan we had bought new from this dealership (previously Fletcher Honda). My husband is 79 years old and has neurological problems including Parkinson's and I am also elderly and disabled. Our 2010 Honda Odyssey was in pristine condition with only 23,200 miles on the odometer and top quality Michelin tires rated to last another 27,000 miles. We were interested in upgrading to a 2016 Honda Odyssey only because of the latest safety features. I phoned Columbia Honda for a rough estimate of the trade-in value of our vehicle. I gave sales manager Trent Custard the VIN (vehicle identification number) and odometer reading so he would know exactly what features this vehicle had. He phoned me back and said our trade-in was worth "$16,000-$17,500 and even more depending on the condition". He also said if we bought a new vehicle NOW, we would get a great deal because of end-of-the-month incentives. I phoned the dealership on October 31 and said we would stop in just to see if we were even interested in a 2016 Odyssey because out-of-town friends with a 2013 Odyssey told us that getting in and out of the front seats was not easy for someone with disabilities. We did not research reasonable prices because we had no intention of buying a vehicle because of this possibility. However, we got into the front seats of a 2016 Odyssey at Columbia Honda, took a test drive, and liked the new van. Columbia Honda's website advertises no high pressure sales tactics and fair prices. Trent Custard had assured us we would get a great deal because it was the end of the month, so we believed him and traded in our 2010 van for $17,500 towards the new van on the spot, paying $1902.50 off MSRP without going home to check sites like Edmunds.com regarding average price paid for this vehicle. When I checked Edmunds.com I learned that average price paid for the new vehicle is $3,429.00 off MSRP. I phoned our previous saleslady now working with Trent and told her we had been misled regarding a fair price for our new vehicle. She said she would discuss my displeasure with Trent and to come in the next day. When we met with Trent the next day, I told him we had paid $1526.50 plus tax over the average price paid and I asked for some concessions from the dealership. He essentially said, "Tough luck. Average selling prices listed at Edmunds.com are nationwide and not applicable to Columbia, MO." Also, he said we should not have waited almost three weeks to ask for any of the things I suggested I would like to receive: Extra key programmed for the driver side door because I kept dropping the key between the front seat and the useless nuisance to me center console and could not get it out without going into my house for an object like a butter knife to help: "No Way! Those keys are expensive!"(We gave them three remote keys with our trade-in.) How about a Honda extended warranty? "Forget it! Too expensive!" How about full service for three years? "No! I already gave you one free oil change!" (Wow! How generous!) My husband and I are elderly so he knows this will probably be the last vehicle we buy, plus it will be driven even less than our 2010 trade-in, so we would not need much servicing. By the way, our 2010 van for which we paid $34,000 plus tax new from this dealership and traded in for $17,500 was driven home that very day by a new buyer. Basically, all it needed was light vacuuming and a fill-up of the gas tank. (We later found out it was sold for $20,298, which is $2,798 more than the $17,500 we received.) I find it hard to believe persons from Columbia Honda did not deal with me fairly. I know I was stupid for thinking they were being honest with me, but I am not favorably impressed after I later found out I had paid over $1500 more than average selling price and they refused to give me anything at all in the interest in customer good will. In addition, my husband is biased towards Michelin tires, which we had always had on previous vehicles, so he discussed the matter with Trent on the day of our sale and we were told we would be able to switch to Michelin tires as soon they got in a vehicle with Michelins. When we then went in and asked when we could expect to receive our Michelin tires, we found out we would get them as soon as they got in a USED vehicle with Michelins. What? We are going to be stupid enough to trade our low-mileage (121 miles on the odometer at that time) Continental tires for used Michelin tires if/when they become available? More

Report | Print

Columbia Columbia Honda for fun, not stressful, experience. Michelle Benjamin excellent car salesman, not pushy or aggressive. Very personable and makes your car buying experience fun. Will never buy a car from Michelle Benjamin excellent car salesman, not pushy or aggressive. Very personable and makes your car buying experience fun. Will never buy a car from any other dealership, and gave me over $1000 more than my old car was worth. More

Report | Print

Michele Benjamin This is the 5th vehicle we have bought from Michele beginning when she was at Albert Buick Honda then Frank Fletcher Honda - she is amazing and the re This is the 5th vehicle we have bought from Michele beginning when she was at Albert Buick Honda then Frank Fletcher Honda - she is amazing and the reason we keep coming back. Several others helped when Michele was unavailable, Ray, Josh and Trent and Patrick. Thanks to everyone! Did not care for tactics of financing department. More

Report | Print