322 Reviews
Write a Review322 Reviews of T.J Mitchell
May 16, 2024
Columbia Honda, along with TJ and the service team, always do an excellent job. You can trust them with your vehicles. always do an excellent job. You can trust them with your vehicles. More
Other Employees Tagged: Spurgeon "Spud" Thornhill
May 02, 2024
Columbia Honda has been great to work with over many years. The staff is knowledgeable and have taken good care of our cars. years. The staff is knowledgeable and have taken good care of our cars. More
Other Employees Tagged: Andrew Silvey, Spurgeon "Spud" Thornhill
April 07, 2024
Excellent service! They have a great group of people that work there and all my vehicle needs are always addressed They have a great group of people that work there and all my vehicle needs are always addressed More
Other Employees Tagged: Kevin Wilhite, Andrew Silvey, Michelle "Mickey" Lewis-Sexton, Spurgeon "Spud" Thornhill
March 16, 2024
Anytime there is a need to have any one of our vehicles worked on, we always select Columbia Honda! The service is aways top-notch and we are sure that only work that is necessary is completed. All membe worked on, we always select Columbia Honda! The service is aways top-notch and we are sure that only work that is necessary is completed. All members of the service team really work their hardest to achieve great customer appreciation. 100% recommend! More
Other Employees Tagged: Andrew Silvey
February 15, 2024
Listening to customer; providing specific feedback to customer regarding service needs; have confidence about honesty customer regarding service needs; have confidence about honesty More
Other Employees Tagged: Andrew Silvey
February 12, 2024
If I could give a negative rating I would. I was in a bizarre accident before Christmas, my car was totaled, so I needed a new car ASAP, and my shopping time was limited. I had decided on th I was in a bizarre accident before Christmas, my car was totaled, so I needed a new car ASAP, and my shopping time was limited. I had decided on the CR-V Hybrid. I met my salesman, Dennis, and he found me a car to test drive. I decided to buy it on the spot. Given that it was quick purchase, I would have thought that I would have been offered something other than a tiny bit off of the top. Upgraded floor mats cost them next to nothing. Anyway,next, I met with Arthur, finance, who sold me an "uprgraded" extended service and road advantage policy ($4900). He didn't ask me what terms I wanted just gave me numbers. So, he had to go back and redo. Fine, I drive the car off of the lot. A couple of weeks later I go to put my plates on my car. There was no bracket for a front plate. Aggravating, but people make mistakes. I call the service department who I assumed was going to put the bracket on for me. The gal who answered the phone just said I needed to talk to sales. (??) I thought I was being transferred to a manger. Nope, just a sales associate. He then transferred me to Dennis. At no time did any of the 3 offer an apology. No one said, "I'm sorry for the inconvenience, let me see how I can help you." What I got from Dennis was "what do you want me to do about it?" REALLY?! This man did NO work in selling me a car, but definitely made a commission from it. Of course, I asked to speak to the manger, Dave. He didn't apologize for the bad service I received just that, "he would just fall on the sword." I said to him that his business is sales and service of which I didn't receive either. He then offered me a free tank of gas and my car detailed on my first service visit. And then, he reminded me that my first 2 years of service were free. These service visits are offered from Honda when you buy the car, not from the dealership. Dave then calls me the next day to let me know he spoke with the service department. I could tell from the conversation that he wasn't getting that it wasn't the missing bracket that I had been angry about, it was the crappy service. I then find out that my warranties are not Hondacare, but a third party which I could have bought for myself for a lot less money. I bought Hondacare and maintenance from another dealer ($1900). I called Columbia after this and spoke to Noah to cancel my warranties. I didn't have to go in. He did this over the phone. He was very pleasant. No hassles, no problems. I also had to go into the service department to have a plastic piece replaced. TJ, the service manager, happened to be the one to help me. I told him that I found a check off list of things that were to be done to my car. Of which, the plate bracket was not checked off. He looked up my car and explained how that happened. He also took my phone number to listen to the call. Why didn't Dave listen to the call? I got the impression that TJ never heard about the issue I had with the missing bracket. I don't know if it's because I'm a single female, or what, but I would go to another dealer. More
Other Employees Tagged: Arthur Brown, Dennis Wood, David Guthrie , Noah
February 04, 2024
Wonderful service and staff! I would highly recommend this dealership for all your automotive needs. I would highly recommend this dealership for all your automotive needs. More
Other Employees Tagged: Phillip Mitchell, Kevin Wilhite, Andrew Silvey, Michelle "Mickey" Lewis-Sexton, Spurgeon "Spud" Thornhill , Samantha Brucker, Thomas Stroud
January 28, 2024
Courteous, efficient and considerate of my time. Very accommodating to my needs. Communication was great. Very accommodating to my needs. Communication was great. More
Other Employees Tagged: Andrew Silvey