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Michaela Kelly

Overview Reviews (45) Inventory (90)

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Michaela Kelly

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Michaela Kelly

Toyota BDC Manager

NYE Toyota

1441 Genesee St.
Oneida, NY 13421

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4.7

45 Reviews

Overview Reviews (45) Inventory (90)

Dealership Experience

1 yr, 10 mos

Languages Spoken

English

4.7

45 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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45 Reviews of Michaela Kelly

December 22, 2024

Dealership Rating

Employee Rating

Excellent customer service. Sales person, Sam, could not be more helpful. Enjoyable experience. Will return when another vehicle needed. Sales person, Sam, could not be more helpful. Enjoyable experience. Will return when another vehicle needed. More

by Lin

Trade-in Experience

Recommend Dealer

Yes

Other Employees Tagged: Sam Hersum

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December 11, 2024

Dealership Rating

Employee Rating

They were very good. Any question I have they had an answer and it was a pleasure to work with them. Any question I have they had an answer and it was a pleasure to work with them. More

by Joe

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Eric Brockway

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Dec 11, 2024 -

NYE Toyota responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

December 06, 2024

Dealership Rating

Employee Rating

Everything was excellent from the invite and scheduling by the online person to the salesperson and business manager. The purchase was finalized within an hour. Can't ask for more. by the online person to the salesperson and business manager. The purchase was finalized within an hour. Can't ask for more. More

by MWOODY1

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Eric Brockway

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Dec 11, 2024 -

NYE Toyota responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

November 23, 2024

Dealership Rating

Employee Rating

He took the extra time helping me set up the phone apps . Very patient with some that has not much experience as my 18 year old Toyota did not have all extras. Over all great experience!! Very patient with some that has not much experience as my 18 year old Toyota did not have all extras. Over all great experience!! More

by ediedepeyster

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Eric Brockway, Michael Quercia, Clayton Geaslin

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November 15, 2024

Dealership Rating

Employee Rating

Dealing with Eric was quick and easy. He got us a great deal on a trade in . It was nice to do business with NYE Toyota. He got us a great deal on a trade in . It was nice to do business with NYE Toyota. More

by wcheney

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Eric Brockway

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November 10, 2024

Dealership Rating

Employee Rating

Brandon did a great job . We were very pleased start to finish . He was very helpful We were very pleased start to finish . He was very helpful More

by Smbyoung

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Eric Brockway, Michael Quercia

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November 01, 2024

Dealership Rating

Employee Rating

brando was excellent went out of his way to help me. it was a busy day but it was worth it with esp thanks to the sales mgr it was a busy day but it was worth it with esp thanks to the sales mgr More

by karratj

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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October 26, 2024

Dealership Rating

Employee Rating

Andrew was very kind and made sure everything was done right and kept me informed on to what was going on, I was very grateful for his support!! Thank you! right and kept me informed on to what was going on, I was very grateful for his support!! Thank you! More

by dmartin4

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeff Gifford, Eric Brockway, Michael Quercia, Geoffrey Jones, Clayton Geaslin, Andrew Trombley, Judy Winters

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Oct 30, 2024 -

NYE Toyota responded

October 26, 2024

Dealership Rating

Employee Rating

I’m very pleased at how smooth this deal went through. Sam did a great job I love the car Sam did a great job I love the car More

by earlreed4644

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Oct 30, 2024 -

NYE Toyota responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 10, 2024

Dealership Rating

Employee Rating

very happy with the service Brandon was very good. i hope the service on the car stays the same i hope the service on the car stays the same More

by ALS5

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jeff Gifford, Eric Brockway, Michael Quercia, Geoffrey Jones

Report | Print

Oct 11, 2024 -

NYE Toyota responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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