Michael Wright
Michael Wright at Norm Reeves Honda Superstore North Richland Hills

Michael Wright

Service Advisor

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

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4.8
185 Reviews
4.8

185 Reviews

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185 Reviews of Michael Wright

June 03, 2025

Dealership Rating
Employee Rating

It was a great experience The people at Norm Reeves Honda made sure I was very well taken care of More

by mrbrown1111
Service Price Transparency
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Recommend Dealer
Yes
Jun 04, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Your kind words mean the world to us! We’re delighted to hear our team made you feel so well cared for. If you ever need anything else—whether it’s a routine check-up or some friendly advice—don’t hesitate to stop by.

June 03, 2025

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I really do appreciate my service writer Michael Wright, He has always taken good care of us. More

by Fireplug101
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jun 04, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Michael Wright will be thrilled to know how much you appreciate him! We’re grateful for customers like you who recognize the extra effort our service writers put in. Whenever you need a helping hand, you know Michael and the rest of us have your back.

June 03, 2025

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When I got to the dealership the person that assisted me created a new ticket not realizing that one had already been created causing a delay. The tech came to me after being at the shop for an hour and exp More

by Laurenachelle
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Recommend Dealer
No

Other Employees Tagged: Elizabeth French , Zachary and Samuel

Jun 04, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Lauren, we’re disappointed to hear this and apologize for the delays you experienced. We understand why this would be frustrating for you. We always want to make the experience smooth for our customers and are sorry that wasn’t the case here. Please reach out to our Fixed Operations Manager, Richard Meneely, so he can help you leave with everything you need.

May 25, 2025

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Very good and super excellent will send other to him. Very helpful,polite,too me More

by 804musik
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Recommend Dealer
Yes
May 27, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for recommending us—you’ve made our day! We strive to be helpful and polite with everyone who walks through our doors. We look forward to welcoming your friends and family in the future!

May 20, 2025

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I truly enjoy getting car serviced here. Always done correctly. Look forward to coming to trade in my car next month. More

by Amsinkler
Service Price Transparency
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Recommend Dealer
Yes
May 21, 2025

Norm Reeves Honda Superstore North Richland Hills responded

There’s nothing like that “just right” feeling when service goes seamlessly. Can’t wait to have you back for the big trade-in—let’s make sure your next Honda is just as flawless as your last service!

May 20, 2025

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Everything was perfect. Staff was nice. They even went above and beyond and took my car through a car wash. It came out with scratches on one side. I discovered them 2 days More

by Gladys
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Recommend Dealer
No

Other Employees Tagged: Elizabeth French

May 21, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hi, Gladys. We take these concerns very seriously and are here if you’d like to talk about what happened. You can reach out to our Fixed Operations Manager, Richard Meneely, at Richard.meneely@normreeves.com. Thank you, and we hope to hear from you soon, so we can look into this situation further.

May 16, 2025

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I always receive great service, the techs, advisors and managers are always awesome. Thank you More

by mlkarw
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Dependable service from techs to managers—that’s our promise, and your praise validates it. We’re honored to be your go‑to team!

May 16, 2025

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I came for a recall for this visit. The attention was impeccable, I'm very satisfied with the timing as well. More

by Isaias
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Recommend Dealer
Yes
May 19, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hi, Isaias. Recall visits should feel seamless, and we’re happy our timing and attention hit the mark. Thanks for letting us take care of your car!

May 04, 2025

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Employee Rating

Do not like writing this 15 word quote service was good Asked for car to be washed but it was not vacuumed out. Overall service GOOD More

by Tdjtanya
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 05, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hi Tanya, thanks for your honest feedback and apologies that the vacuuming was missed after your wash. We strive for complete satisfaction and hope to deliver that the next time you visit.

May 02, 2025

Dealership Rating
Employee Rating

Everything went great! I was informed pretty quick about any changes that needed to be done. More

by Jrodriguez0859
Recommend Dealer
Yes

Other Employees Tagged: Michael Wright

May 05, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hi there, thanks for the five‑star feedback! We’re glad we could keep you in the loop about every needed change. To make your next visit even smoother, feel free to schedule your service appointment online—it only takes a minute! We look forward to seeing you again at Norm Reeves.

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