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Michael Wright
Michael Wright
Service Advisor
Norm Reeves Honda Superstore North Richland Hills
7551 NE Loop 820
North Richland Hills, TX 76180
189 Reviews
189 Reviews
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189 Reviews of Michael Wright
Verified Customer
June 10, 2025
Promptly took my car in at appointed time, sent in an estimate by midday and completed approved repairs same day. Mike Wright was very responsive to enquiries through process. estimate by midday and completed approved repairs same day. Mike Wright was very responsive to enquiries through process. More
by mkothare
June 03, 2025
When I got to the dealership the person that assisted me created a new ticket not realizing that one had already been created causing a delay. The tech came to me after being at the shop for an hour and exp created a new ticket not realizing that one had already been created causing a delay. The tech came to me after being at the shop for an hour and explain to me that my second issue (the broken windshield visor) was going to cost me money and was not in warranty even though the first tech that helped me when I originally pulled in said it was a problem that happens with a lot of pilots and civics. This was after waiting over a year and a half to have my third row headrest fixed which is the whole reason I was at the shop. Not to mention I had taken my vehicle in 2 weeks prior for the headrest and was told they did not have the correct part as they thought they needed meaning that could have been replaced over a year and a half ago. I was then told that the part for my third row headrest would be in 3 days later and I would be called however nobody called me until I contacted Honda myself. Even after contacting Honda I had to call twice before I was ever given an answer as nobody called me after the first attempt. This does not include the three Honda text that I had attempted to work with regarding this headrest problem over the past year and a half and all three of them completely stopped communicating with me. I then approved for my windshield visor to be fixed and was told it would be just a few minutes however this few minutes turned into another 45 minutes. I was then told my vehicle was ready and would be out in 60 seconds. That's 60 seconds was closer to almost 15 minutes as I had three individuals come up to me and ask for my paperwork so they could get my vehicle. I then heard over the walkies that the text were looking for my keys to my vehicle. After they found the keys I was told they were vacuuming my vehicle which is what was taking so long only to find out they did not in fact vacuum my vehicle. More
by Laurenachelle
Other Employees Tagged: Elizabeth French , Zachary and Samuel
May 25, 2025
Very good and super excellent will send other to him. Very helpful,polite,too me Very helpful,polite,too me More
by 804musik
Other Employees Tagged: Yvette Garza, Abraham Khadra, Jorge Garcia, Joshua Ataga, Elizabeth French, Nate Franklin, Angel Flores, Mike Lee, Scott Gerlikoviski
May 20, 2025
Everything was perfect. Staff was nice. They even went above and beyond and took my car through a car wash. It came out with scratches on one side. I discovered them 2 days Staff was nice. They even went above and beyond and took my car through a car wash. It came out with scratches on one side. I discovered them 2 days after when I took it out of the garage. The manager, Elizabeth, didn't believe me it happened there. They didn't fix it. Just took my car again through the car wash to prove me wrong. I am 100% sure the scratches from front to back on one side of my car were the product of us taken the car there. I just took my almost $60,000 car for service, came out with scratches and they call me a liar. More
by Gladys
Other Employees Tagged: Elizabeth French
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