Michael Wright

Norm Reeves Honda Superstore North Richland Hills responded

We will keep your feedback in mind about the cost of service. At our dealership, we exclusively use Honda parts for service and rely on our certified service technicians to perform a high level of service. If you would like to discuss this in further detail, please reach out to our Fixed Operations Manager, Richard Meneely at richard.meneely@normreeves.com. Thank you.

Norm Reeves Honda Superstore North Richland Hills responded

That's what we like to hear, Joanna! Your time is precious, so service for your Honda shouldn't be too long. Thanks for hanging in there, and we hope to see you at a future appointment!

Norm Reeves Honda Superstore North Richland Hills responded

Good! Now we can give our service team, especially Michael, a pat on the back. Thanks for letting us know about your Honda service visit! When you're ready to come back for another appointment, we'll be ready to tackle it.

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate you sharing your experiences with our dealership when it comes to servicing your Honda! This gives us a sense of pride and encourages us that we're providing the right level of service. Remember that we also have service specials that you can consider. Thanks so much!

Norm Reeves Honda Superstore North Richland Hills responded

We wish you many happy drives in your new Honda! We're also pleased that you received a high level of service from Ali and Michael. If you have any questions about your new car, please reach out to us. Thank you!

Norm Reeves Honda Superstore North Richland Hills responded

Sounds like a great service experience for your Honda! We're glad that Michael could help you out in a timely manner. If you're looking for Express Service, we have it. Thanks for sticking with us!

Norm Reeves Honda Superstore North Richland Hills responded

Your loyalty to Mike and our service department confirm that we're doing something right! We appreciate you bringing your Honda Pilot in for service when it's necessary. Thanks for sticking with us, and we'll see you next time!

Norm Reeves Honda Superstore North Richland Hills responded

How convenient that you could simply pop in for an oil change, Marlon! We're glad that Mike could make room for you and take care of your Honda in a timely manner. Our Express Service enables you to get quality routine maintenance for your car without an appointment so you can opt for that again. Thanks, and we'll see you next time!

Norm Reeves Honda Superstore North Richland Hills responded

We pride ourselves on consistent communication and understand how frustrating it is that you did not receive that type of attention. We appreciate you bringing this up, and we will discuss this with our service team to provide you with a five-star experience next time. Otherwise, thanks so much for the thumbs-up on your service experience . If you have any other questions, please reach out to our Fixed Operations Manager, Richard Meneely, at richard.meneely@normreeves.com. Thank you.

Norm Reeves Honda Superstore North Richland Hills responded

It sounds like you had a very satisfying service visit for your Honda! Our goal is to make you feel comfortable and well-informed about your vehicle's needs. We're glad that we could deliver that type of service to you. Next time, be sure to review our service specials before you visit us again. Thank you!