Michael Wagner
Michael Wagner at Russ Darrow Toyota of West Bend
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Michael Wagner

Sales Consultant

Russ Darrow Toyota of West Bend

2700 W Washington Street
West Bend, WI 53095

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not yet
rated
61 Reviews

Married with four children, in the industry for five years, interests include hiking, biking, camping, anything outdoor related, and old muscle cars.

Dealership Experience

11 yrs, 1 mo

Industry Experience

11 yrs, 1 mo

Specialties & Trainings

Toyota Certified

not yet
rated

61 Reviews

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61 Reviews of Michael Wagner

September 15, 2022

Dealership Rating
Employee Rating

The level of service at Russ Darrow was first class and they keep their commitments More

by Steve Rozek
Customer Service
Friendliness
Price
Recommend Dealer
Yes

August 06, 2022

Dealership Rating
Employee Rating

Phenomenal service! ! Mark and Mike take care of me every time…. This is my 3rd vehicle and will be back for the next More

by Rkustersjr
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Bechler

June 21, 2022

Dealership Rating
Employee Rating

Great people to work with. From start to finish. They delivered exactly what they promised, Nice to know that type of quality service still exists, More

by jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Danny Shutts, Mark Bechler

Jun 21, 2022

Russ Darrow Toyota of West Bend responded

wow ..thanks Jeff for your business and the 5 stars!! danny shutts, gm

May 19, 2022

Dealership Rating
Employee Rating

Updated to my original review. The beginning experiences with this dealer were a little shaky. Basically I was under the impression my son was going to be given a verbally agreed More

by Rob A
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 19, 2022

Russ Darrow Toyota of West Bend responded

.

May 19, 2022

Rob A responded

I would be happy to go back and forth tit for tat. You did not give him a copy of the “deal” he initialed. He told me there was no mark ups so why would I question your honesty. You did not explain it clearly as he was actually surprised today but like any young adult didn’t want to wait and was nervous about the whole deal. You probably take advantage of the elderly and other less informed buyer to. They are even happy with the deal not knowing how much you over charged them. You did actually not offer our deposit back once but nor did we ask for it because you had us right where you planned. Uneducated car buyer deceived and dangling the prize in front of him to make the irrational decision. Of course he agreed because in his mind the “car payment” was still affordable. He isn’t looking at it the same way you or I do. I promise you would not let your kid get bent over like this but your happy to do it to others. You have to live with yourself being sneaky and word smithing the conversation to get your way. Way to keep the dealerships sales people in the dirt. It’s your policy that they have to play under. Finally, yes thank you for accusing me of being a bad father, I do feel like I failed him today, I would never have let him order a vehicle from you if I was actually there when he was given your magic show of confusion. Thank you for reassuring me that you are not a dealer I would ever recommend or return to. I have contacted Toyota over this and will continue to write bad reviews for your dealership until I feel bored with it or I feel my point has been made. At times like this I wish I actually had a larger social media following. I wish there was a way to charge you back for my time. I wish I could call the ethics police on you. I wish you were just a nice and honest dealer.

May 19, 2022

Rob A responded

I will also be contacting some of those YouTube car buying channels about this situation maybe even post some things on Facebook about this experience. At least my 1st amendment rights are here for me to express my feelings about your dealership.

April 17, 2022

Dealership Rating
Employee Rating

I drove 45 minutes to this friendly and attentive dealership. The overall purchasing process was smooth & quick. There was absolutely no pressure to buy from the salesman. More

by Melissa O
Customer Service
Friendliness
Price
Recommend Dealer
Yes

March 27, 2022

Dealership Rating
Employee Rating

We appreciate how easy the process was and that we were able to take delivery on the same day. More

by bmiller
Customer Service
Friendliness
Price
Recommend Dealer
Yes

March 07, 2022

Dealership Rating
Employee Rating

They are very knowledgeable about th he vehicle. They are easy to work with & helpful. Mike w is a wonderful salesperson! More

by Laurie
Customer Service
Friendliness
Price
Recommend Dealer
Yes

November 29, 2021

Dealership Rating
Employee Rating

Very good customer service I traded in old lease for a new lease every one did a good job More

by Sdbechler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 30, 2021

Russ Darrow Toyota of West Bend responded

thanks mr bechaler!! danny shutts, gm

November 28, 2021

Dealership Rating
Employee Rating

Dan in the Service Dept. is always very efficient and friendly gets repair done in a timely manner. Always willing to answer any questions that I have with a solid answer. More

by gnoeske
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Rouse

Dec 30, 2021

Russ Darrow Toyota of West Bend responded

we agree Dan is awesome!! danny shutts, gm

September 30, 2021

Dealership Rating
Employee Rating

Russ Darrow did go out of their way to procure the vehicle I wanted. They were straight forward and did not jerk me around like a different dealership. More

by Dpeteris
Recommend Dealer
Yes
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