

Dealership Experience
3 yrs, 11 mos
Industry Experience
9 yrs, 4 mos
Languages Spoken
English
261 Reviews
Write a Review261 Reviews of Michael Thorn
April 11, 2025
Excellent customer service. Everyone was extremely helpful and professional. And finally, I would rate the waiting room as "top notch." Everyone was extremely helpful and professional. And finally, I would rate the waiting room as "top notch." More
Other Employees Tagged: Peggy Sensale, Dwight Phillips, Jacob Stevenson
April 10, 2025
They did a great job in fixing my issue with my 2021 Yukon 3.0 diesel. Yukon 3.0 diesel. More
Other Employees Tagged: Dwight Phillips, Jacob Stevenson
April 09, 2025
The service center was efficient and did a good job. Everyone was polite and helpful. Everyone was polite and helpful. More
Other Employees Tagged: Dwight Phillips, Jacob Stevenson
April 06, 2025
Everyone has always been attentive, respectful, professional, and willing to be helpful. Even though on occasion the car shudders, they have me bring it in to check. On one occasion the check engin professional, and willing to be helpful. Even though on occasion the car shudders, they have me bring it in to check. On one occasion the check engine icon came on, but they could not find anything conclusive. The light has not come on again since, but every so often there is a vibration. So I just keep observing. If something does occur, I am confident the service department will check it, and rectify it, if they find something definitive. More
Other Employees Tagged: Norman, and former employee, Steve.
April 02, 2025
My new car had a sensor ordered & replaced over 2 days. Very easy to work with, cooperative, and informative. Very easy to work with, cooperative, and informative. More
Other Employees Tagged: Dwight Phillips, Jacob Stevenson
March 21, 2025
I brought my truck back in to have a part replaced under warranty which was ordered a few weeks ago. They were able to schedule an appointment within a week of receiving the part and provide me with a loner warranty which was ordered a few weeks ago. They were able to schedule an appointment within a week of receiving the part and provide me with a loner car while the work was being completed. They started looking at my truck as soon as I dropped it off, right before they closed and everything was done early the next morning. The service advisor, Norman called me to let me know my truck was ready for pickup and told me that he personally checked my truck to make sure the new part was working as designed. When I got to the dealership that evening, Norman everything that was done and even walked outside with me to show me exactly what part was changed and made sure I was satisfied with the repair. More
Other Employees Tagged: Norman - excellent service and communication
March 15, 2025
Easy to schedule an appointment. Service was done on time. Work was explained at pickup. Car was ready and clean. Service was done on time. Work was explained at pickup. Car was ready and clean. More
Other Employees Tagged: Peggy Sensale, Chris Wells, Mark Bougas, Dwight Phillips, Jacob Stevenson
March 15, 2025
Great experience! ! Very professional and helpful and would not think of going to another dealer for help!! ! Very professional and helpful and would not think of going to another dealer for help!! More
Other Employees Tagged: Dwight Phillips, Jacob Stevenson



