Michael Thorn
Michael Thorn at Performance Buick GMC
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Michael Thorn

Service Manager

Performance Buick GMC

1247 NJ-10
Cedar Knolls, NJ 07927

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4.9
235 Reviews

Dealership Experience

3 yrs, 8 mos

Industry Experience

9 yrs, 1 mo

4.9

235 Reviews

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235 Reviews of Michael Thorn

January 18, 2025

Dealership Rating
Employee Rating

The bad news was that after 34,000 miles, my engine failed in my Yukon. New engine was ordered and under warranty but took over a month to replace. The good news was that the service department was gre More

by Bekk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 19, 2025

Performance Buick GMC responded

Thank you for taking the time to write us a review. We apologize for the inconvenience but we are happy to hear that it worked out.. It is our pleasure to hear about your positive experience with Stephen, Mike and Sanderson. We are grateful for your business and hope to see you again in the future. Until then, drive safely!

January 04, 2025

Dealership Rating
Employee Rating

Exceptional customer service from Michael Thorn. Dedicated sales staff of Antony, Kyle and especially Brian Montoya. Brian helped us multiple times understand the features on our new Buick Enclave. More

by Kjklk0342
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Montoya Kyle Bennet, Anthony LaManna all five stars. Whoever hired this team knew what he was doing.

Jan 05, 2025

Performance Buick GMC responded

Congratulations on your new Buick Enclave! Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Anthony, Kyle and Brian. We appreciate your business and wish you many safe miles in your new vehicle!

December 29, 2024

Dealership Rating
Employee Rating

Everything was great and everything was taken care of. Will always come back. Thanks a lot! More

by thomas.walker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 29, 2024

Performance Buick GMC responded

It is our pleasure to hear about your positive experiences with our service team. Thank you for the great review and for being a part of the Performance family. We appreciate your loyalty and look forward to seeing you again in the future!

December 14, 2024

Dealership Rating
Employee Rating

As I tell my family and friends, Performance has been working on my car’s maintenance, because they get it right the first time. I am treated well in a clean, spacious environment while I wait for the co More

by skyvisions
Recommend Dealer
Yes

Other Employees Tagged: Stephen, Diana

Dec 14, 2024

Performance Buick GMC responded

It is our pleasure to hear about your positive experience with Stephen, Dina and the rest of our team. Thank you for the great review and for being a part of the Performance family. We look forward to seeing you again in the future!

December 09, 2024

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Employee Rating

Really pleasant experience every time I bring my car for service. The professionals at the service department always very helpful. Thank you. More

by Cazafco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dwight Phillips

Dec 10, 2024

Performance Buick GMC responded

Thank you for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

November 24, 2024

Dealership Rating
Employee Rating

great communication, fantastic experience from start to finish, highly recommend them for sales and service More

by DAVE@WAVERLYTV.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 25, 2024

Performance Buick GMC responded

Thank you, Dave, for the 5-star review and for your willingness to recommend us to others. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

November 19, 2024

Dealership Rating
Employee Rating

Got the car fixed quickly and before they said it would be done. Did a great job More

by chris.sartor73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 19, 2024

Performance Buick GMC responded

Thank you, Chris, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

November 16, 2024

Dealership Rating
Employee Rating

Sooo satisfied with the quality of service. Nothing but trusted, honest, and caring employees. This is the second time I've had major repairs done here and I've found that whether you are ha i More

by STEVEWILSONHDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 16, 2024

Performance Buick GMC responded

Thank you, Steve, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

November 12, 2024

Dealership Rating
Employee Rating

This place has THE best service department! They really took care of me and my cars issues. More

by MICHAELPINTOHOMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anderson was awesome

Nov 13, 2024

Performance Buick GMC responded

Thank you, Michael, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

October 31, 2024

Dealership Rating
Employee Rating

The staff are pleasant and helpful. Easy drop off area. The have great communication with the owner on what requires attention and repair. More

by ljcpassat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 01, 2024

Performance Buick GMC responded

Thank you for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

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