Michael Thorn

Mike Thorn and Norman Hoyt are at the top of their game when it comes to customer service. Their dedication to the customer and the brand are definitely an asset to Performance GMC Keep up the good work when it comes to customer service. Their dedication to the customer and the brand are definitely an asset to Performance GMC Keep up the good work. More

by EXUXG Verified Customer Verified Customer

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The service team did an outstanding job making a repair to my car this week to my car this week More

by todd.soiefer Verified Customer Verified Customer

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Excellent service, rep is thoughtful. He listens, gave me direct and clear information Happy I went to them He listens, gave me direct and clear information Happy I went to them More

by ggjazz1216 Verified Customer Verified Customer

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Excellent customer service. Everyone was extremely helpful and professional. And finally, I would rate the waiting room as "top notch." Everyone was extremely helpful and professional. And finally, I would rate the waiting room as "top notch." More

by bdprocanik Verified Customer Verified Customer

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They did a great job in fixing my issue with my 2021 Yukon 3.0 diesel. Yukon 3.0 diesel. More

by SCOTTANGER Verified Customer Verified Customer

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The service center was efficient and did a good job. Everyone was polite and helpful. Everyone was polite and helpful. More

by Bevnbern9 Verified Customer Verified Customer

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Everyone has always been attentive, respectful, professional, and willing to be helpful. Even though on occasion the car shudders, they have me bring it in to check. On one occasion the check engin professional, and willing to be helpful. Even though on occasion the car shudders, they have me bring it in to check. On one occasion the check engine icon came on, but they could not find anything conclusive. The light has not come on again since, but every so often there is a vibration. So I just keep observing. If something does occur, I am confident the service department will check it, and rectify it, if they find something definitive. More

by skyvisions Verified Customer Verified Customer

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My new car had a sensor ordered & replaced over 2 days. Very easy to work with, cooperative, and informative. Very easy to work with, cooperative, and informative. More

by Christina Verified Customer Verified Customer

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I brought my truck back in to have a part replaced under warranty which was ordered a few weeks ago. They were able to schedule an appointment within a week of receiving the part and provide me with a loner warranty which was ordered a few weeks ago. They were able to schedule an appointment within a week of receiving the part and provide me with a loner car while the work was being completed. They started looking at my truck as soon as I dropped it off, right before they closed and everything was done early the next morning. The service advisor, Norman called me to let me know my truck was ready for pickup and told me that he personally checked my truck to make sure the new part was working as designed. When I got to the dealership that evening, Norman everything that was done and even walked outside with me to show me exactly what part was changed and made sure I was satisfied with the repair. More

by csc17 Verified Customer Verified Customer

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Easy to schedule an appointment. Service was done on time. Work was explained at pickup. Car was ready and clean. Service was done on time. Work was explained at pickup. Car was ready and clean. More

by MARK.VOCCOLA Verified Customer Verified Customer

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