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Michael Thorn
271 Reviews
Dealership Experience
4 yrs, 2 mos
Industry Experience
9 yrs, 7 mos
Languages Spoken
English
271 Reviews
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271 Reviews of Michael Thorn
July 27, 2025
Service manager had to take over my service because the service advisor was incompetent. Made a scheduled appointment online for Monday. Dropped vehicle off Sunday afternoon in night drop. I was contacted service advisor was incompetent. Made a scheduled appointment online for Monday. Dropped vehicle off Sunday afternoon in night drop. I was contacted on Monday morning first thing (great). I was told that my 2023 GMC with 20,000 miles might not be covered under warranty and explained the $200 diagnostic charge if the problem is deemed not warranted. It was brought in for a check engine light. So the relevance of focusing on how I might have to pay for service over actually paying attention to my problem was very disappointing. I did not hear back from the dealer until I called on Wednesday to check status. Again, the service advisor was not prepared to give me a proper update on my vehicle. And if I could express what was actually conveyed on our phone conversation you would be stunned. Finally on Thursday I was told my water pump needed replacing. I dropped the vehicle off on Monday! 4 days to diagnose! If I knew it was going to take this long I could have made better arrangements for transportation or reserving a loaner (which I was told by my service advisor was a two week wait). On Friday I had to once again call the dealer to see if my truck would be available by the weekend. Keep in mind, I was called ONCE that Monday morning initially. The dealer NEVER ONCE called me to give me any updates or status. Finally after repeat calls and emails the service manager called me back and I was able to pick my truck up Friday night. WOW! I considered not writing a review at all because the service manager did a great job covering the endless mistakes of the service writer until I got home and realized after all this they install dealer advertising license plate frames! I didn’t buy from this dealer, I most likely won’t use them again and I do not like the look of advertising frames on any of my vehicles. To put them on without permission is not appropriate. More
by AMSCHMIDT600
Verified Customer
July 21, 2025
the guys did what they could for me - this 6. 2L recall is No Good 2L recall is No Good More
by dvoight
Other Employees Tagged: Dwight Phillips
July 14, 2025
Service rep very knowledgeable, attentive and customer friendly. Dealership exceeded my expectations as usual. Always a pleasant experience friendly. Dealership exceeded my expectations as usual. Always a pleasant experience More
by JC29
Other Employees Tagged: Dwight Phillips, Jacob Stevenson
July 03, 2025
John in Cedar Knolls was so attentive to me as a person- not just fixing my car. His level of customer service made me feel like a very valued customer. He listened to my concerns and went out of his way to not just fixing my car. His level of customer service made me feel like a very valued customer. He listened to my concerns and went out of his way to make sure I was happy. Pease give him a promotion and a raise. More
by Lindarobayo
Other Employees Tagged: John Barker in Service. 5 Stars
June 23, 2025
Great to deal with a service dept that take care of your needs . fast and friendly service. Will go back again. needs . fast and friendly service. Will go back again. More
by fjadeszko
Other Employees Tagged: Brian Gauthier, Dwight Phillips, Jacob Stevenson
May 23, 2025
Mike Thorn and Norman Hoyt are at the top of their game when it comes to customer service. Their dedication to the customer and the brand are definitely an asset to Performance GMC Keep up the good work when it comes to customer service. Their dedication to the customer and the brand are definitely an asset to Performance GMC Keep up the good work. More
by EXUXG
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