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Michael Thorn

Overview Reviews (264) Inventory (140)

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Michael Thorn

Service Manager

Performance Buick GMC

1247 NJ-10
Cedar Knolls, NJ 07927

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4.9

264 Reviews

Overview Reviews (264) Inventory (140)

Dealership Experience

4 yrs, 1 mo

Industry Experience

9 yrs, 6 mos

Languages Spoken

English

4.9

264 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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264 Reviews of Michael Thorn

June 23, 2025

Dealership Rating

Employee Rating

Great to deal with a service dept that take care of your needs . fast and friendly service. Will go back again. needs . fast and friendly service. Will go back again. More

by fjadeszko

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Gauthier, Dwight Phillips, Jacob Stevenson

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Jun 24, 2025 -

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again in the future. Until then, drive safely!

June 18, 2025

Dealership Rating

Employee Rating

Very satisfied with the service they provided me and excellent attention from Norman in the maintenance of my car. excellent attention from Norman in the maintenance of my car. More

by luisflores0411

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 18, 2025 -

Performance Buick GMC responded

Thank you, Luis, for the great review. It is our pleasure to hear about your positive experience with Norman and the rest of our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

May 23, 2025

Dealership Rating

Employee Rating

Mike Thorn and Norman Hoyt are at the top of their game when it comes to customer service. Their dedication to the customer and the brand are definitely an asset to Performance GMC Keep up the good work when it comes to customer service. Their dedication to the customer and the brand are definitely an asset to Performance GMC Keep up the good work. More

by EXUXG

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 23, 2025 -

Performance Buick GMC responded

Thank you for the great review. It is our pleasure to hear about your positive experience with Mike, Norman and our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

April 19, 2025

Dealership Rating

Employee Rating

The service team did an outstanding job making a repair to my car this week to my car this week More

by todd.soiefer

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 19, 2025 -

Performance Buick GMC responded

Thank you, Todd, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

April 19, 2025

Dealership Rating

Employee Rating

Excellent service, rep is thoughtful. He listens, gave me direct and clear information Happy I went to them He listens, gave me direct and clear information Happy I went to them More

by ggjazz1216

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 19, 2025 -

Performance Buick GMC responded

Thank you for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

April 11, 2025

Dealership Rating

Employee Rating

Excellent customer service. Everyone was extremely helpful and professional. And finally, I would rate the waiting room as "top notch." Everyone was extremely helpful and professional. And finally, I would rate the waiting room as "top notch." More

by bdprocanik

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Peggy Sensale, Dwight Phillips, Jacob Stevenson

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Apr 11, 2025 -

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

April 10, 2025

Dealership Rating

Employee Rating

They did a great job in fixing my issue with my 2021 Yukon 3.0 diesel. Yukon 3.0 diesel. More

by SCOTTANGER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dwight Phillips, Jacob Stevenson

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Apr 11, 2025 -

Performance Buick GMC responded

Thank you, Scott, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

April 09, 2025

Dealership Rating

Employee Rating

The service center was efficient and did a good job. Everyone was polite and helpful. Everyone was polite and helpful. More

by Bevnbern9

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dwight Phillips, Jacob Stevenson

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Apr 10, 2025 -

Performance Buick GMC responded

April 06, 2025

Dealership Rating

Employee Rating

Everyone has always been attentive, respectful, professional, and willing to be helpful. Even though on occasion the car shudders, they have me bring it in to check. On one occasion the check engin professional, and willing to be helpful. Even though on occasion the car shudders, they have me bring it in to check. On one occasion the check engine icon came on, but they could not find anything conclusive. The light has not come on again since, but every so often there is a vibration. So I just keep observing. If something does occur, I am confident the service department will check it, and rectify it, if they find something definitive. More

by skyvisions

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Norman, and former employee, Steve.

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Apr 06, 2025 -

Performance Buick GMC responded

April 02, 2025

Dealership Rating

Employee Rating

My new car had a sensor ordered & replaced over 2 days. Very easy to work with, cooperative, and informative. Very easy to work with, cooperative, and informative. More

by Christina

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dwight Phillips, Jacob Stevenson

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Apr 03, 2025 -

Performance Buick GMC responded

Thank you, Christina, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

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