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Michael Souter

Overview Reviews (204) Inventory (193)

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Michael Souter

Express Service Advisor

Dover Honda

1 Dover Point Rd
Dover, NH 03820

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4.9

204 Reviews

Overview Reviews (204) Inventory (193)

Dealership Experience

3 yrs, 3 mos

4.9

204 Reviews

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204 Reviews of Michael Souter

January 14, 2026

Dealership Rating

Employee Rating

Service was quickly done. Waiting area is good. Water and snacks are available. Price is average. Waiting area is good. Water and snacks are available. Price is average. More

by PANMEISTERO3

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dianna Chase

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Jan 14, 2026 -

Dover Honda responded

We’re glad to hear your service was completed quickly and that you found the waiting area comfortable with water and snacks available. We appreciate your feedback and look forward to serving you again. Thank you! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

January 11, 2026

Dealership Rating

Employee Rating

Great customer service. The shuttle is very helpful! Reliable service dept. I trust them to service my vehicle The shuttle is very helpful! Reliable service dept. I trust them to service my vehicle More

by DMASSUK

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Segien, James McIntyre, Alecia Pack

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Jan 12, 2026 -

Dover Honda responded

Hi Massuk! We're grateful for your feedback! It's wonderful to know our shuttle service has been so helpful for you at Dover Honda. Thank you for choosing Dover Honda and sharing your five-star experience with us! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

January 10, 2026

Dealership Rating

Employee Rating

Great service comfortable pleasant waiting room,nice dealership. Like to do my business at Dover Honda. dealership. Like to do my business at Dover Honda. More

by GUAYMARLENE8

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Souter

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Jan 10, 2026 -

Dover Honda responded

Hi Guay! Thanks for sharing your kind comments about our team and waiting area. We look forward to welcoming you back to Dover Honda! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

January 09, 2026

Dealership Rating

Employee Rating

Fast food service and friendly Car was ready on time and everything was under warranty so 0cost to me everything was under warranty so 0cost to me More

by wolanek0304

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Souter

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Jan 10, 2026 -

Dover Honda responded

Hi Wolanek! We are so pleased to hear our team got you back on the road in no time and at no cost. Thank you for trusting Dover Honda with your vehicle's care! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

January 08, 2026

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Employee Rating

Great service center! This is the reason I bought my new car there. Best Honda dealership around. This is the reason I bought my new car there. Best Honda dealership around. More

by Patty

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Segien, James McIntyre

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Jan 12, 2026 -

Dover Honda responded

Patty, we’re happy to hear that our service center made such a great impression and inspired you to purchase your vehicle with us. We truly appreciate your support and recommendation! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

January 08, 2026

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Employee Rating

Mike was very friendly, professional and knowledgeable He completed service very timely and explained clearly all the work done Dover Honda has an excellent Service team! completed service very timely and explained clearly all the work done Dover Honda has an excellent Service team! More

by vanman18

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Souter

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Jan 09, 2026 -

Dover Honda responded

Thank you for sharing your feedback about Mike and the team. See you next time at Dover Honda! Safe travels! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

January 08, 2026

Dealership Rating

Employee Rating

by vanman18

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Souter

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Jan 09, 2026 -

Dover Honda responded

Thank you for your excellent feedback! It means a lot to hear that Mike and our team were so helpful. We hope to see you again at Dover Honda! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

January 05, 2026

Dealership Rating

Employee Rating

I was a drop-in but they immediately helped solve my problem with a driver's side broken visor. While I was very grateful for the help, I was astonished at the $400+ tab for the replacement. problem with a driver's side broken visor. While I was very grateful for the help, I was astonished at the $400+ tab for the replacement. More

by csels

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Segien, James McIntyre, Alecia Pack

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Jan 06, 2026 -

Dover Honda responded

We’re grateful to see your five-star review, and we’re delighted the team was able to help you out. At the same time, we’re sorry to read that you’re unhappy with our prices. If you’d like to discuss this further, please give us a call directly. Thank you, csels. - The Dover Honda Team Sincerely, Dover Honda Dover, NH www.DoverHonda.com

January 01, 2026

Dealership Rating

Employee Rating

I have been going to this dealer for over 20 years. They have gotten better and better over the years. They have gotten better and better over the years. More

by Yecats

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dianna Chase

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Jan 02, 2026 -

Dover Honda responded

Thank you for your continued trust and support over the past 20 years! We're grateful for your loyalty and look forward to serving you for many more years at Dover Honda! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

December 30, 2025

Dealership Rating

Employee Rating

Staff is great. Timely and efficient. Highly recommend this business. Waiting area was clean and comfortable. Timely and efficient. Highly recommend this business. Waiting area was clean and comfortable. More

by K.CALL.MAINE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dianna Chase

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Dec 31, 2025 -

Dover Honda responded

Thank you for your kind words! We're pleased to hear about your experience and the cleanliness of our waiting area. Come back and see us again at Dover Honda! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

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