21 Reviews of Michael Nelson
December 16, 2024
Michael Nelson and toyota keep sending me unwanted emails with no way to unsubscribe. They obviously got a bad email address but do not check to see if it's a valid customer email before they start s emails with no way to unsubscribe. They obviously got a bad email address but do not check to see if it's a valid customer email before they start sending out their spam. Not appreciated and not very professional. More
September 28, 2023
I bought a 2015 Tundra from Roseville Toyota. We negotiated a price and they presented paperwork that added another $10,000 to upsell warrantys, ceramic coating, upholstry protection and other m We negotiated a price and they presented paperwork that added another $10,000 to upsell warrantys, ceramic coating, upholstry protection and other misc upsells. I declined all the upsells. The vehicle came with a 60 day warranty. After driving 2 days and putting about 60 miles on the truck I discovered an intermittant shimmy/ vibration at about 60-65 mph. I took it in to have them eliminate the vibration. They had it all day, then reported the shimmy was caused by aftermarket tires and wheels & any balancing would only be temporary and would not be covered by warranty. They charged me $209 to diagnose & recommended having them install factory tires and wheels for only another $2700. I feel violated and will not be returning to this dealership. Was a very uncomfortable experience. More
September 28, 2023
Very polite and knowledgeable staff nice and clean place respectful staff very friendly staff full cooperation with customer respectful staff very friendly staff full cooperation with customer More
Other Employees Tagged: Branden Rush, Howard Sweeney, John Brunet, Kewal Singh, Tony Bernasconi, Lance Duarte, Patrick Brookins
December 07, 2018
Wasn't happy with service Kyle called me a liar Kyle called me a liar . Cory has always been great . And your shuttle driver has terrible cust service micheal Nelson is the reason I keep going bac Kyle called me a liar . Cory has always been great . And your shuttle driver has terrible cust service micheal Nelson is the reason I keep going back to roseville Toyota the best sales person I know . More
Other Employees Tagged: Kyle Schumacher , Cole Anderson, Cory Lunsford great service
November 15, 2018
Brake Malfunction The service center is amazing, the technician completed the work that was promise, after there was a problem with the E brake. Took vehicle back and M The service center is amazing, the technician completed the work that was promise, after there was a problem with the E brake. Took vehicle back and Micheal promised it would be done promptly. He was GREAT, Thank you Toyota. More
Other Employees Tagged: Joaquin is the best hes always kind, showing me the best inventory for buying options. One of the BEST sales representatives you have in Roseville?
November 12, 2018
Great interaction and service Service required as usual noted by mileage. Bought from parts dept and installed right front mud flap. Had 2 filters replaced as suggested and left a Service required as usual noted by mileage. Bought from parts dept and installed right front mud flap. Had 2 filters replaced as suggested and left a happy camper More
October 30, 2018
Oil change It was a good visit exceot when I talked abouy my concerns to the advisors . He only seems to solve it by adding extra charges so I decided to make it It was a good visit exceot when I talked abouy my concerns to the advisors . He only seems to solve it by adding extra charges so I decided to make it quick in and out visit More
September 24, 2018
Great experience in buying a car I like how the customer service are courteous in helping my family and I in selecting a vehicle. The dealership is up to date on their inventory and I like how the customer service are courteous in helping my family and I in selecting a vehicle. The dealership is up to date on their inventory and everyone is very professional and dedicated to giving good service. This is the fourth Toyota we have purchase with with them. Will come back for future purchases. More
Other Employees Tagged: Chris Martinez , Joe Beitzel, Paul Hernandez, Mike
September 16, 2018
A great experience. I was able to purchase what I was looking for, everybody at the dealership were very helpful, Cassidy was very helpful on parring my phone and adding I was able to purchase what I was looking for, everybody at the dealership were very helpful, Cassidy was very helpful on parring my phone and adding the entune apps. I needed a phone holder and Joe in parts was very knowledgeable on what I needed. A all around good felling with all the Toyota staff. More
Other Employees Tagged: Steve Wenham , Cole Anderson
June 18, 2018
West coast Toyota I have looked from San Diego to Washington and this is the best Toyota dealer I have found for price. As with any car dealer you may have to haggle I have looked from San Diego to Washington and this is the best Toyota dealer I have found for price. As with any car dealer you may have to haggle but don’t be surprised if the big boss comes out and give you a bigger discount. With my last car he came out and gave me another thousand dollars off. And I can only say if you want the best this is the place to go. More
Other Employees Tagged: Mike Jaquez