Michael Louria

Unprofessional salesman who recommended we switch the model to a lower trim I was interested in only to bring a car with no promotions and then reject my trade in after saying it was a non issue previous model to a lower trim I was interested in only to bring a car with no promotions and then reject my trade in after saying it was a non issue previously. Then refused to offer a lease at all instead focused on what others before me have paid. Huge waste of time and attempted to try to force crappy dealer packages and justify them as the reason for the discount. Not only that the salesman I initially had an appointment with decided to have someone else to show me the car. A dealership wholly unfocused on selling cars. More

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If I could give it a 0, I would. Horrible service department. Horrible sales department. DO NOT TRUST them. Go to Tustin! Horrible service department. Horrible sales department. DO NOT TRUST them. Go to Tustin! More

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Service department is a 10! They were extremely helpful and professional! They make it easy! and professional! They make it easy! More

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First Impression was NOT GOOD. Walked into service center to ask a questions and all 3 service agents never acknowledged I was standing there for over several minutes. No eye contact, No hello, we wi center to ask a questions and all 3 service agents never acknowledged I was standing there for over several minutes. No eye contact, No hello, we will be with you in a second, NO NOTHING. No customer service train which was quite evident. At the service desk was 3 reps, 1 female and 2 males.. Finally, the lady looks up and says Do you have an appointment? They all should have acknowledge a guest/customer and said someone will be with you or how can we help you? In the hotel world those people would be fired! Finally, the lady looks up Do you have an appointment. I said no, i have a situation and was wondering if a someone could look at my tire that another Jeep Dealership up in Santa Maria rotated the tires and put my spare back in and it bumping around. She immediately said, Sorry, we are BOOKED.. This is NOT GREAT CUSTOMER CARE.; NOT SURE would return. In my business they all need retraining for firing.! More

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False advertising Will never buy from this dealer! Work ethics are unprofessional. After driving 85 miles for them to appraise my trade in, waiting for return calls an Will never buy from this dealer! Work ethics are unprofessional. After driving 85 miles for them to appraise my trade in, waiting for return calls and finally coming to terms and ready to sign,I was told to secure the vehicle i should buy online. I did so and was confirmed. After purchasing online and getting confirmation on the asking price when i purchased online i was told that the price online was not correct. I was not even given a return phone call from the Manager Evan explaining the incorrect advertising. Instead, I received a text that the vehicle was sold and there was no further communication from this incompetent dealer. They obviously do not care about customer service and truly did not give a xxxx about honoring their advertised price. Instead of returning my calls to explain the discrepancy, they chose to ignore my calls, online purchase and sold the vehicle while I was waiting for a return call. This is unprofessional, greedy and unethical. Shoppers beware! More

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Mike Louria was awesome Thank you Mike for getting me the best deal on my Wrangler! You were awesome to deal with!!! I'll be back again and I will refer anyone I know to you! Thank you Mike for getting me the best deal on my Wrangler! You were awesome to deal with!!! I'll be back again and I will refer anyone I know to you! More

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Michael Louria is amazing My name is Audric and my experience with Michael was nothing short of amazing. He was up for a challenge with my credit score but like Rocky he just k My name is Audric and my experience with Michael was nothing short of amazing. He was up for a challenge with my credit score but like Rocky he just kept rolling with the punches and kept fighting back for me to get into the car I wanted. If you ever need help with a car I highly recommend you go and see Michael Louria! He took me from feeling like I would never be able to get a car, to making the magic happen and get me driving off in a brand-new Dodge Dart. I am very greatful for all the hard work he put in for me, even more so when I was feeling completely down on my luck. Michael thank you and I will be back to you for my next vehicle. More

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Best car purchase experience Great customer service by Mike Louria. I love the car and I feel I got a really good deal. So I am very happy. with this whole experience. Great customer service by Mike Louria. I love the car and I feel I got a really good deal. So I am very happy. with this whole experience. More

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Best dealer in San Juan Capistrano 5stars This place was great!!!. Great customer service, techs know exactly what they are doing, hassle free, quick and done right! Nothing like Tutle click i This place was great!!!. Great customer service, techs know exactly what they are doing, hassle free, quick and done right! Nothing like Tutle click in Irvine, were the service is terrible and the service tech don't know what they are doing. I Will continue to come back to this dealer in San Juan, because I can trust my new And old Jeep to them. Thanks guys!! :) and thanks Mopar for the recommendation More

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Company Purchase We had an awesome experience at Courtesy! Mike Louria sticks to his word and that is hard to find these days. The process was quick and professional. We had an awesome experience at Courtesy! Mike Louria sticks to his word and that is hard to find these days. The process was quick and professional. We definitely recommend Mike and Courtesy! More

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