Michael Lee | Page 2

These reviews posted are not showing exactly the reality of this Dealership. On May 26, 2023, I bought a car at DCH Paramus Honda in New Jersey. After the transaction was completed on the same d of this Dealership. On May 26, 2023, I bought a car at DCH Paramus Honda in New Jersey. After the transaction was completed on the same day, the sales person, Mr. Emilio Santana told me to send him an email the week of May 29, 2023, as a reminder for him to send the new plates to my New York address. (The car was sold with temporary plates that were to expire on June 24, 2023). During the week of May 29, 2023, I sent a couple of emails, text messages and a phone call to Mr. Santana. He did not respond to any of my inquiries. Since I never heard from Mr. Santana, on June 7, 2023, I called again, at his cell number (862) 287-3266. He answered the phone call, but informed me that I had reached a wrong number. Then I called his company’s phone number (201) 518-0218, and it went to voice mail. (I called the phone numbers showing on the business card that Mr. Santana provided me on the day I purchased the car.) Then I called the dealer’s phone number (201) 351-2669. I was not able to speak to the manager; instead, I spoke to Ms. Georgia Psathas, who promised to inform me as soon as the plates arrived to the dealership. I exchanged several messages with Ms. Psathas, who sometimes responded, “Hello my Blessed Lady, No they have not come in yet, I will keep my eyes on it.” On June 14, 2023, I called and asked to speak to a manager. My phone call was transferred to Mr. Osvandy Arias, who identified himself as the Manager of DCH Paramus Honda in New Jersey (who is in fact a Product Specialist). I told him that I had not received any information from either, the sales person, Mr. Santana, nor from Ms. Psathas, regarding the status of the plates. I emphasized that there was only ten (10) days left for the temporary plates to expire. I informed Mr. Arias, about the unprofessional way Mr. Santana was handling the whole situation, starting with the fact that he was not responding to either my texts, email messages, or phone calls. I even told him that the only time he answered his cell phone; he informed me that I had dialed a wrong number. I needed his intervention because the temporary plates were about to expire. Mr. Arias responded “Don’t worry; you will receive the plates before June 24, 2023”. On June 18, 2023, I contacted the Department of Motor Vehicle and to my surprise, I found out that the car had not been registered yet. I called Mr. Arias and informed him of what the DMV’s employee told me. Mr. Arias responded: “Don’t worry Ms. Restrepo, if you get a ticket, you will pay it and we will reimburse you.” I answered: “Mr. Arias, this is not acceptable; either you provide me with the plates by June 24, 2023, or an extension of the plates”. He promised to inquire further about the status of the temporary plates. On June 20, 2023, I e-mailed Mr. Arias, I reminded him that the temporary plates were about to expire. Once again, he promised to check with his DMV department and get back to me on the same day. I never heard back from him. On June 21, 2023, I e-mailed Mr. Arias again. I was tired, stressed and very disappointed of the situation, so I threatened that I would be filing a complaint. He responded by letting me know that I was not the only customer dealing with this type of situation; that there were hundreds of customers facing the same situation. (What a poor response, to justify the dealer’s negligence by saying that I was not the only customer facing this problem. Does not this say a lot about the Dealership’s practices?). On June 23, 2023, I finally received the plates. The reason I am posting this review is hoping to save someone to experience the same that they put me through. More

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I continue to go back to DCH Paramus Honda for all of my cars. Their inventory is always wonderful! Every single one of the staff is always willing to help you no matter what your problem. The sales people, cars. Their inventory is always wonderful! Every single one of the staff is always willing to help you no matter what your problem. The sales people, the parts department, the service department, and all of the other personnel there are always very willing to take the time to help you out and make your experience positive one. Don’t go any further, go to DCH! More

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I purchased the 2023 Odyssey and the sales person who helped me (Dennis) was very easy to work with. They were accommodating and worked to make my experience one to remember. I left the dealership feelin helped me (Dennis) was very easy to work with. They were accommodating and worked to make my experience one to remember. I left the dealership feeling confident. More

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I was treated very well at DCH Honda. They helped me tremendously to lease a beautiful SUV that I thought was out of my price range. Elvis was exceptional. Thank you Elvis. They helped me tremendously to lease a beautiful SUV that I thought was out of my price range. Elvis was exceptional. Thank you Elvis. More

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Mike Lee @ Abel helped tremendously! Clean environment, relatively fast & accommodating! Much appreciated! They work with you! Clean environment, relatively fast & accommodating! Much appreciated! They work with you! More

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Can’t say enough about Alex Bernabe. He’s helped our family and friends with their car shopping needs. My experience was friendly, professional and breezy! He’s helped our family and friends with their car shopping needs. My experience was friendly, professional and breezy! More

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An exceptional car buying experience! Our Client Advisor Alex Bernabe and Managers Matthew, Jose and Chong exceeded all our expectations. Thank you Paramus Honda for being #1. We love our Honda Civic! Alex Bernabe and Managers Matthew, Jose and Chong exceeded all our expectations. Thank you Paramus Honda for being #1. We love our Honda Civic! More

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What an outstanding experience from start to finish. Alex Bernabe, my Client Advisor was the most professional sales rep I’ve ever had, it was such pleasure of working with him. I also had the great pleasure Bernabe, my Client Advisor was the most professional sales rep I’ve ever had, it was such pleasure of working with him. I also had the great pleasure of meeting the managers Chong Lee, Jose Hernandez, and Matthew Hunziker who also went above and beyond for my automotive needs. Thank you all at Paramus Honda for exceeding all my expectations!!! More

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Excellent, Manny Muheidat helped us with purchasing our new Honda Accord, He was kind and patient and understood what we wanted. He made possible that our monthly payments fit in our budget, We left the d new Honda Accord, He was kind and patient and understood what we wanted. He made possible that our monthly payments fit in our budget, We left the dealer very satisfied with our purchase and his service. More

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I am leaving this review at any site I can think of as well as writing to the BBB, because I believe this dealership has unethical selling practices and people should be warned about them. STAY AWAY well as writing to the BBB, because I believe this dealership has unethical selling practices and people should be warned about them. STAY AWAY FROM THIS PLACE! Here is my story: I was in the market for a CR-V Hybrid Ex (MSRP 31,785). Besides being incredibly rude, arrogant and obnoxious they are unethical. They wanted to charge me $36,000 for the car plus bunch of fees that brought the price I was given at the table to $41,800. This included bunch of bogus fees. This is so incredibly out of the realm of doing business that I am reporting them to anyplace I can think of. Yesterday, I went to a different dealership that has ethical selling practices and bought the car at the walk out price of $34,600. It's the same car they wanted me to pay at $41K at DCH Honda at Paramus. They even told me: "The cars are at a premium right now and we can charge as much over MSRP as we want". When I asked them to give me a serious offer the second guy looked into my eyes and said "This IS a serious offer". Omar Corana was the first guy that talked to me. He clearly did not want to sell an EX. He lied about having it in stock. He showed me the higher trims. When I finally gave him a VIN number I had taken from their website as available he conceded that they had the car in EX but then gave me the quote for $41K. How is this place allowed to conduct business in this manner I do not know. As I said, I also reported to BBB. Just go to a different dealership. At the end, I had to drive approximately 40 miles to get to an ethical dealership but the experience was well worth it. See my other reviews for an excellent Honda Dealership. More

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