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Michael Hedrick

Overview Reviews (110)

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Michael Hedrick

Service Writer

Highland Park Ford Lincoln

1333 Park Avenue West
Highland Park, IL 60035

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4.7

110 Reviews

Overview Reviews (110)

4.7

110 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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110 Reviews of Michael Hedrick

January 16, 2026

Dealership Rating

Employee Rating

Good service, pleasant service people reliable work easy to communicate with and done in a timely manner to communicate with and done in a timely manner More

by DBA0924

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Rocky Fanella, Gavino Mora

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Jan 17, 2026 -

Highland Park Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! If there is anything else we can do to assist you, please let us know! Take care!

January 16, 2026

Dealership Rating

Employee Rating

Mike was friendly and knowledgeable. My vehicle was ready in the time specified and the waiting area is very comfortable My vehicle was ready in the time specified and the waiting area is very comfortable More

by John Ford Car Owner

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Hedrick

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Jan 17, 2026 -

Highland Park Ford Lincoln responded

Hi John, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

January 15, 2026

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Employee Rating

They couldn't recreate the problem so he didn't charge me. Even though whoever booked my appointment didn't tell me it wasn't covered under warranty and I had to wait weeks for it when I could have gone s me. Even though whoever booked my appointment didn't tell me it wasn't covered under warranty and I had to wait weeks for it when I could have gone somewhere else. Michael made me feel better about it by not charging. More

by pardeepsdeol

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Hedrick

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Jan 16, 2026 -

Highland Park Ford Lincoln responded

We are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 10, 2026

Dealership Rating

Employee Rating

I appreciate that they took initiative to remind me of things that I have to take of. Worked in a timely and professional manner things that I have to take of. Worked in a timely and professional manner More

by XIMENA.FE

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Hedrick

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Jan 11, 2026 -

Highland Park Ford Lincoln responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

January 08, 2026

Dealership Rating

Employee Rating

All went well and so everything was good. I was well taken care of and with great efficiency. Thank you for you care and concern. Arlene Block I was well taken care of and with great efficiency. Thank you for you care and concern. Arlene Block More

by ARLENEBLOCK964

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Mike Laufer, Adam George, Rocky Fanella

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Jan 10, 2026 -

Highland Park Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 07, 2026

Dealership Rating

Employee Rating

Simple. Was easy to schedule, drop off and pick up the car. The works was well done and efficient. Michael even helped us use our ford points. Was easy to schedule, drop off and pick up the car. The works was well done and efficient. Michael even helped us use our ford points. More

by PETERLACASSE76

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Hedrick

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Jan 09, 2026 -

Highland Park Ford Lincoln responded

Hello, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 04, 2026

Dealership Rating

Employee Rating

Good communication and responsive They listened to my problems and everything was addressed Ok stop problems and everything was addressed Ok stop More

by serickson2

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Hedrick

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Jan 06, 2026 -

Highland Park Ford Lincoln responded

Hello, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

December 29, 2025

Dealership Rating

Employee Rating

Chris the service manager runs a professional service department and the service this last visit exceeded my expectations. department and the service this last visit exceeded my expectations. More

by gailcare

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Jan 01, 2026 -

Highland Park Ford Lincoln responded

Hello, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 29, 2025

Dealership Rating

Employee Rating

Good car service, not so good customer service, but pretty fast on the service I needed for my car pretty fast on the service I needed for my car More

by Solanocarlos26

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Rocky Fanella

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December 28, 2025

Dealership Rating

Employee Rating

Excellent service, highly trained technicians, They address all of your concerns Fast turn around on repairs Vert efficient service writers An all around place to do business with address all of your concerns Fast turn around on repairs Vert efficient service writers An all around place to do business with More

by Pops@659

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Adam George, Rocky Fanella

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Dec 30, 2025 -

Highland Park Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.