Michael Graves

Terrible brake job. If caliper needed replaced should been done when original work done replacing pads & rotors. Car has less than 48,000 miles. If caliper needed replaced should been done when original work done replacing pads & rotors. Car has less than 48,000 miles. More

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Michael always helps me with my Vehicles. I have two Chevy's that he take very good care of if it preventive maintenance or new tires! He gets it done! I have two Chevy's that he take very good care of if it preventive maintenance or new tires! He gets it done! More

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I highly recommend Michael Graves when visiting Jim Norton Chevrolet. He always goes above and beyond to help with any issue I’ve had. Norton Chevrolet. He always goes above and beyond to help with any issue I’ve had. More

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He has no clue about customer service period. And he never apologized to my wife I would not hire this guy specially for customer service And he never apologized to my wife I would not hire this guy specially for customer service More

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Friendly and helpful, got me in for oil change and tire rotation, noticed a "popping" noise in my cars rear, verified my warranty and got me scheduled to resolve. rotation, noticed a "popping" noise in my cars rear, verified my warranty and got me scheduled to resolve. More

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Great Dealership never had a problem been using them since 2006 I never go anywhere else. since 2006 I never go anywhere else. More

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Phillip Ashley and the entire sales staff was fantastic. We waited over a year for a specific Chevy Traverse. Was notified immediately and got the deal done!!! Would also give Michael Graves and the servic We waited over a year for a specific Chevy Traverse. Was notified immediately and got the deal done!!! Would also give Michael Graves and the service department a 5 star rating. We are a long term customers and have always been treated fair and with respect. Service is always prompt. More

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when I dropped the truck off I told them that it had already been looked at by another chevy dealer, but they did not have a medium duty truck lift and the starter cable is loose and causing it to inter already been looked at by another chevy dealer, but they did not have a medium duty truck lift and the starter cable is loose and causing it to intermittently not start. I told him the alignment was off when I picked it up from the upfitter. I get a call about the truck then telling me the ECM is being replaced and I have to wait and it took a week to get the ECM replaced and I asked what about the starter cable 4 more times over the telephone. I told him I'd seen the cable loose with my own eyes. After the final time asking he said the mechanic checked it and it was tight. I leave the dealership turn the truck off the first time and it doesn't start after the ECM was being replaced because apparently the ECM had nothing to do with the problem and they couldn't even take simple instruction about the starter cable being loose already confirmed. when he called me about the ECM he didn't even know that the alignment was off or that there was a complaint about it pulling tothe left. The level of incompetence is absolutely inexcusable, they cost me a week without my truck and replace the ECM probably for no reason. More

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