Michael Glowacki

Best customer service I can remember! Michael was so great to work with. I had visited the dealership in early June wanting to test drive several different models to help determine which Michael was so great to work with. I had visited the dealership in early June wanting to test drive several different models to help determine which would be the best for me. My schedule is not very flexible between work travel and family medical needs to tend to. Michael was great about working his schedule out to meet with me 3 times in total. After 2 visits I determined what I felt is the model that suits me best. Michael patiently searched out the car for me, contacted me, and from the time I got to the dealership, drove it, worked through the financing, I owned my new car within 3 hours! Michael even watched my dog while we signed all the papers--we had to bring him with us because we were traveling between home and long distance work. And he helped me figure out my phone sincing before I left. On my prior visits Michael absolutely listened to what I wanted and didn't want. I never felt pressured; I only felt that he was doing everything he could to help me find "the car"--and he nailed it! THANK YOU! Financing on site was also quick, easy and painless, making it possible to bring my new ride home same night. I highly recommend Russ Darrow Chrysler, Jeep, Dodge, Ram of Madison, and specifically Michael! More

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Good experience We stopped in looking for a used car for my daughter. Michael asked us what we were looking for and found a few cars that met our needs. He listened t We stopped in looking for a used car for my daughter. Michael asked us what we were looking for and found a few cars that met our needs. He listened to what we were looking for and didn’t try to sell us something that we didn’t need. He was able to locate one immediately and let us test drive it. He wasn’t a high pressure salesman and gave us plenty of time of talk and discuss our options. I appreciated that. He was patient and made sure that we got what we were there for. We left with a car within our budget and a happy daughter that same day. We are happy with our purchase so far. The car is running great and I have confidence that if there is an issue that Michael will help us out. More

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Great Experience Everyone involved was very happy to help me buy my first car within my budget, time frame and qualifications. I appreciated their patience and transpa Everyone involved was very happy to help me buy my first car within my budget, time frame and qualifications. I appreciated their patience and transparency. More

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Salesman Michael Glowacki rocks! Went back to Russ Darrow to purchase a second vehicle after buying a brand new Jeep Cherokee a few montgs ago for my girlfriend. Sought out our salesm Went back to Russ Darrow to purchase a second vehicle after buying a brand new Jeep Cherokee a few montgs ago for my girlfriend. Sought out our salesman from that purchase who is Michael Glowacki. Had such a great buying experience with him buying Cherokee. So wanted Michael to help me with my purchase this time around on a Ram 1500. As expected Michael was very accomodating and answered every question i had. Love and appreciate his non pressure salesmanship! Very happy with my purchase and look forward to seeking out Michael Glowacki for future sales. Would highly recommend anyone to visit Michael at Russ Darrow! More

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Informed, but slow. Russ Darrow did a fine job with helping me in the purchase of my vehicle. They have me all the information I needed to make an informed decision on my Russ Darrow did a fine job with helping me in the purchase of my vehicle. They have me all the information I needed to make an informed decision on my choice of vehicle. However, the process to complete the sale took far longer than I feel it should have. During the process there were also some moment that could have gone better. There was one point that my mother and I had informed the dealer that we needed to leave soon in order to go take care of other business and we were kept there for nearly an extra hour. Other than that they were great. More

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Very professional From the salesperson, Michael, to service person Rob, I was treated with professionalism and courteous service each time i return. Thank you so much. From the salesperson, Michael, to service person Rob, I was treated with professionalism and courteous service each time i return. Thank you so much. Love my Jeep. More

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Excelent job very good people helped me a lot in the business I was looking forand very attentive with the customer excellent service and very grateful with the de very good people helped me a lot in the business I was looking forand very attentive with the customer excellent service and very grateful with the deal. Many thanks!!!! More

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Patient, fair, and understanding I give this experience 5 stars because the Michael was very patient with me and my concerns about buying a used vehicle. It started out when I was loo I give this experience 5 stars because the Michael was very patient with me and my concerns about buying a used vehicle. It started out when I was looking for a Charger, but directed me toward cars more realistic in terms of price without sacrificing the minimum necessities I required in a car. Everyone was kind and understanding. More

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Excellent My 4th car from these guys. In at 10 undecided on the vehicle and out at 2 with a new car. Nice place overall. Great business model........ My 4th car from these guys. In at 10 undecided on the vehicle and out at 2 with a new car. Nice place overall. Great business model........ More

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Very helpful, very friendly, and straight to the point Dealership was extremely helpful and knowledgeable. Assisted with any hiccup that came up, such as verifying my pay stub. Went straight to the point, Dealership was extremely helpful and knowledgeable. Assisted with any hiccup that came up, such as verifying my pay stub. Went straight to the point, but provided helpful info on the process of purchasing and trading a vehicle. Salesman was pleasant to talk to and gave the impression he was trying to get the best deal without coming off pushy or annoying. Definitely impressed me. More

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