Michael DeSalvo

Fantastic service from beginning to end! Everyone and ESPECIALLY Doug were nice, not overly pushy and made me feel welcome. From allowing me one on one time with the truck to look it over to Everyone and ESPECIALLY Doug were nice, not overly pushy and made me feel welcome. From allowing me one on one time with the truck to look it over to the easy explanation of the financing. I have been to this dealer over and over through the years and decided to buy a truck today and I am so very glad I did! More

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Mike and His staff were very helpful throughout the entire purchase process especially since I was out of there area. entire purchase process especially since I was out of there area. More

by QAGUYKY Verified Customer Verified Customer

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What another great buying experience from Alfa Romeo of Strongsville! This is my second Giulia and Doug Friedman was my sales consultant. His approach, attentional to detail and professionalism are at anot Strongsville! This is my second Giulia and Doug Friedman was my sales consultant. His approach, attentional to detail and professionalism are at another level. A true professional! I also had the joy working with the GM Mike DeSalvo, and he will go out of his way to make sure that your buying experience is truly sensational. The service department and the finance department are another home run! Thank You again to Doug & Mike! More

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Passed by two other Alfa Romeo dealerships to purchase our Stelvio at Strongsville. Multiple reasons why: They have the inventory. Built a great reputation. Offer aggressive pricing and an absolutely no x our Stelvio at Strongsville. Multiple reasons why: They have the inventory. Built a great reputation. Offer aggressive pricing and an absolutely no xx buying process. No hidden fees or dealer crap. But what really sets them apart is the people. Salesman Leon was the BEST! I have purchased or leased nearly 50 new cars in my life, and he is one the best I've encountered. Excellent follow-through. Good product knowledge. Not pushy. Plus, just a nice guy to deal with. General Sales Manager Mike did our paperwork and is just great to work with. Knows the Alfa Romeo brand like no other. Again, no aggressive sales tactics on the F&I side. Just real easy going. I can see why these guys sell Alfas from coast to coast! I'm glad we made the trip for my wife's new Stelvio Ti ! I highly recommend this dealership. More

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Alfa Romeo of Strongsville is by far the best automobile dealership I've ever dealt with. Without exception, the staff is first rate. Their commitment to customer service is beyond reproach! dealership I've ever dealt with. Without exception, the staff is first rate. Their commitment to customer service is beyond reproach! More

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Always on time always very accommodating, very friendly and excellent service! I will always return to this dealer!! and excellent service! I will always return to this dealer!! More

by MJPLHKEEPER Verified Customer Verified Customer

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I purchased a 2016 Audi A3 from Alfa Romeo of Strongsville, and this dealership has been nothing short of awful. They had me test drive the car with a broken water pump, which they only fixed aft Strongsville, and this dealership has been nothing short of awful. They had me test drive the car with a broken water pump, which they only fixed after I had already paid for the vehicle. Despite numerous delays, they only offered a loaner car after repeated requests. I encountered several issues with Mike, the manager there, throughout the process. When the car was finally delivered to me, it had a bent wheel. I was initially blamed for the damage, though they eventually agreed to fix it—making it sound like they were doing me a huge favor. I later discovered that another tire was mounted backwards. While they did offer to correct this as well, they continued to insist the bent wheel was my fault and refused to take any accountability. The situation escalated when the dealership owner, Paul, called me directly and told me I was a “whiny spoiled brat.” I was open to working with the dealership if they had simply apologized for how they treated me. Instead, they doubled down on blaming me and showed zero empathy throughout the experience. The only positive part of the process was the salesperson I worked with, who was professional and helpful. However, the actions of the management and ownership completely overshadowed that. I would never recommend doing business with this dealership—unless you enjoy being belittled, disrespected, and treated with complete disregard More

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Leon Chea was very personable and my experience was excellent. The general manager and finance team were easy to work with. excellent. The general manager and finance team were easy to work with. More

by GREG.RUSH111 Verified Customer Verified Customer

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Besides being professional, and additionally friendly and helpful, Hannah did everything to secure the exact car we wanted. Since we are in Cincinnati, we had some questions about how we could make it happen helpful, Hannah did everything to secure the exact car we wanted. Since we are in Cincinnati, we had some questions about how we could make it happen, and she was right there ready with answers. More

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Buying a car online that you've never seen in person before can be nerve-wracking, but Doug at the Strongsville dealership made it incredibly easy and stress-free. From our very first conversation, he w before can be nerve-wracking, but Doug at the Strongsville dealership made it incredibly easy and stress-free. From our very first conversation, he was professional, responsive, and truly helpful. He walked me through the entire process remotely, answering all my questions promptly and clearly, without any pressure or sales tactics. James was also extremely helpful, informative, professional, and patient with me. In fact, everyone I had the pleasure of speaking to and working with at this dealership were amazing. Even though I wasn’t there in person, Doug made sure everything was handled smoothly—he sent detailed photos, explained all the vehicle features, and ensured I felt completely comfortable with my purchase. He went the extra mile to coordinate delivery and made sure the car arrived exactly as promised—spotless and ready to go. Both Doug and James's honesty, transparency, attention to detail, and exceptional customer service turned what could have been a complicated online purchase, into by far the easiest, and best car-buying experience I’ve ever had. Highly recommend asking for Doug if you're buying from Strongsville. But you can't go wrong with anyone there, they just run an absolutely fantastic dealership. Best car buying experience, by far. 100% 5/5 stars!!! Thanks again, Doug and everyone at Alfa Romeo of Strongsville. I look forward to doing more business together in the future! More

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