Michael Bass

Easy to set up appointment, took care of my problem went out of their way to make sure I was happy and it didn't take to long. out of their way to make sure I was happy and it didn't take to long. More

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Service coordinator Mike is extremely attentive and thorough! He assisted me throughout all the necessary service appointments, seeing it through until my issue was fixed to my satisfaction. He followe thorough! He assisted me throughout all the necessary service appointments, seeing it through until my issue was fixed to my satisfaction. He followed up with me, kept me updated, and ensured I was getting the best technician until completion. Highly recommend asking for Mike to oversee your service appointments!! More

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I gave the dealership a 5-star rating based on the staff in the service department. They work under extremely stressful conditions, adeptly and patiently handling sometimes difficult and unhappy customers. in the service department. They work under extremely stressful conditions, adeptly and patiently handling sometimes difficult and unhappy customers. The department is obviously short-staffed which complicates the situation for the staff even further. I want to expressly mention Michael Bass. He is an asset to the department; kind, patient, communicative and explains things so that they are easy to understand. He stays calm and maintains a sense of humor which speaks to his professionalism. I hope Libertyville Honda appreciates him and the entire service department team. More

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