Michael Barlow | Page 3

Love my Sales Associate Bobbi P. is the best sales associate they have. I have bought several cars from her since 2013. She is kind, not pushy, listens and fun to deal with. Bobbi P. is the best sales associate they have. I have bought several cars from her since 2013. She is kind, not pushy, listens and fun to deal with. She treats you like family. More

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Troncalli Sales management sucks- AVOID! Went in to discuss a price on a 2019 Forester sport. I wanted their best price. They told me I'd have to come in as t hey would not provide their " be Went in to discuss a price on a 2019 Forester sport. I wanted their best price. They told me I'd have to come in as t hey would not provide their " best price" over phone. I knew what I wanted, color/options and had an idea based on research what it would be. I told them I didn't want to play games evidently they don't care nor did they understand how serious I am. I drive from Woodstock to the dealership 1 hour each way (because Atlanta traffic stinks - right?) I sit down and discuss and test drive a Forester wtih James Kesler. He addressed all of my questions in detail and wasn't play the games I was trying to avoid. The only thing I find suspicious is having to talk to his GSM ( general Sales Weasel I mean manager).:) For everything it seems that Troncalli has their sales team on a tight leash and I can tell it sucks working for them. I have a keen sense of awareness and I found out I was 100% correct from an other Subaru Dealership in Atlanta. Short version of a long story: I felt confident in the price provided and put a $500 deposit on a Forester that is to be at the dealership from Japan middle of feb 2019. I understand when you trade in a special high performance stock vehicle it takes time to provide a number on what they'd pay for the trade in. I even told James to take 4 days, xxxx take longer if needed. I am in no hurry. I just want this to be a well researched number. 4 other dealers from other brands gave me the same trade in value. 2 of which were Hyundai and 1 Toyota the other was Honda. 4 days later James called me and told me " my manager is willing to pay $XXXXX. Which was $2k under all the other dealers. When I informed James of this he went back to talk to his Sales weasel ( manager). He would not budge at all. I asked James to tell him to meet me 1/2 way. We are 2k apart, I will eat 1k if he will eat 1k. Still the Sales Weasel would not budge. I told him that your Manager is really screwing up a sale for you. I tried to be fair and flexible and he just isn't. He is going to loose a extended warranty and a hitch. ( extras) is he stupid or just xxxxxxxx or both? I was trading in a 2016 BMW M3 with no accidents or mechanical issues as it was maintained by BMW on the conditioned based service schedule the car has 16,277 miles on it. VERY LOW! I knew he could sell it for much more. I know the difference between trade in pricing and private sale pricing (retail). Like I said I did a ton of research, I looked up and had it appraised at multiple dealers and by BMW themselves for "trade-in"pricing. It may not matter to Troncalli but they lost a sale because of that xxxxx of a Sales manager. Bottom line if you go to Troncalli don't expect them to be flexible. THATS ALL I was wanting, just flexibility. I found a incredible Subaru Dealer in Atlanta who is just that and more. Today I just put a VERY large deposit on the same car with the same Sport trim and options, just decided on a different color. I got it for a MUCH better price, and they even split the cost of the hitch!!!! Troncalli sucks - James Kesler rocks this review should not be anything at all against him. Take Michael Barlow out of the equation He would have earned my sale. James you were awesome! Sorry for your horrible management, you dont deserve to be treated that way. More

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Excellent sales people!! Great dealership! This is 2nd Subaru we purchased here. Service dept is also top notch & very professional. Jim Graham was great with no pressure to buy. This is 2nd C This is 2nd Subaru we purchased here. Service dept is also top notch & very professional. Jim Graham was great with no pressure to buy. This is 2nd Crosstrek we purchased & Mike Barlow has helped with both and is one of the best General Managers of ANY dealership we have ever gone to !! More

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Very pleasant Bobbie was a pleasure to work with. She is very friendly and she explained everything in detail. We would recommend her to all of our friends. Bobbie was a pleasure to work with. She is very friendly and she explained everything in detail. We would recommend her to all of our friends. More

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Horrible Service The customer service at this dealership is non existent. I recently received a letter regarding the airbag recall. The letter explains how dangerous The customer service at this dealership is non existent. I recently received a letter regarding the airbag recall. The letter explains how dangerous this is and how it can cause death. When I called to make an appointment, I was told it would be 2-3 weeks before they could get me in. They said do not have anyone sit in the passenger seat. This is our family vehicle and with 3 kids impossible to not have someone sit there. I was told that was the best they could do and when I asked if they would provide a rental vehicle until it could be fixed I was told no. During the conversation I was accused of raising my voice. I would have been justified raising my voice as I kept being interrupted every time I tried to talk but it's just not true. I was with 2 other people and they even said I never raised my voice. At this point I just said forget it and hung up. I called back and asked to speak to the General Manager. After leaving a voicemail for Michael, I received a return phone call from a John. I asked why he was calling me and he said because I left a message for Michael. He was rude as well and said he knew of the situation because he was standing next to the person I was originally speaking with. Well, if I left a message for Michael, why are you calling me? I didn't leave John a message, I left a message for Michael. I did get a call back from Michael shortly after hanging up with John. Michael was also very rude so that is where the employees must get it from. He tried to tell me that all there calls are recorded and that he listened to my original conversation. If that was the case, he would know I never raised my voice. I have since been told that they in fact do not record anything but who knows. There are too many good dealerships out there to put up with with be treated like crap. Especially for an issue that I have no control over. By the way, I have a BMW that had the same recall issue and they told me to not drive the vehicle and provided me a loaner vehicle for 3 weeks while mine was in line to be fixed. More

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Subaru Bob. Had a great experience,at this dealership Bob and his team was by far the easiest group of sales people that I've every purchased a new car from. Up Had a great experience,at this dealership Bob and his team was by far the easiest group of sales people that I've every purchased a new car from. Upfront,about every detail! More

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Absolutely the best Every step of the transaction was flawless, from working with Stephanie to the GM Michael, everyone was welcoming, helpful and full of knowledge. Drov Every step of the transaction was flawless, from working with Stephanie to the GM Michael, everyone was welcoming, helpful and full of knowledge. Drove out in under an hour and a half with a gorgeous Crosstrek 2.0i Premium for a heck of a deal. They even paired my phone to the car for us! Thanks for staying late and making the deal happen. This was the best car experience we've ever had. I am sure we'll be back! More

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Poor potential customer experience I had been asking for a member of their sales team contact me for almost two weeks now. I have been interested in a Subaru for a little while now and I had been asking for a member of their sales team contact me for almost two weeks now. I have been interested in a Subaru for a little while now and recently have decided to make a purchase. I am local to them (exit 11). I am a cash buyer with a excellent credit. I had a question about the availability of a certain Subaru. Their sales team does not reply to inquiries on Troncalli's website and they don't return calls. You get promises that a member of their sales team or a manager will contact you promptly. I'm here to say that they do not. Emailed the general manager and nothing! I'm not too confident at this point that Troncalli Subaru can exceed any of my customer expectations if I can not find a sales team member that will communicate with me. Update: 8/9/2016. Troncalli Subaru has reached out to me and is trying to work with me. Will respond back once I've contacted them as we are playing phone tag. More

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48 hour happy Subaru owner Our terrific experience began when we walked into Troncalli Subaru. We met for the first time in person our internet sales person Stephanie Culver. Af Our terrific experience began when we walked into Troncalli Subaru. We met for the first time in person our internet sales person Stephanie Culver. After discussing what we thought we wanted she showed us several cars in the two models we were interested in. At the beginning of looking at each car Stephanie would show us all of the features that were on the car and the differences as we moved between cars. She was incredibly patient and answered every question with an a terrific knowledge in terms we could understand. I am 62 years old and the father of three boys. We have bought several cars. Stephanie made this the best buying experience we have ever had. Her honesty was refreshing. I would highly recommend Troncalli Subaru and especially Stephanie Culver if you are in the market for a Subaru. Harry Baum More

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no service I wrote this email back in February to the general manager. I never got a response of any kind. So I will never use them again. Mr Barlow, I bought I wrote this email back in February to the general manager. I never got a response of any kind. So I will never use them again. Mr Barlow, I bought my used Subaru from you last fall. It was a pleasant experience and I am quite happy with the car. I tried to get a cover for the back cargo area of my Forester from your parts department. They said there wasn't one made for the 2007 Forester, so I purchased one online. Perfect fit and matches the upholstery. Strike One. I got a coupon from the dealership for a discounted oil change, so I brought it in and your service manager told me that the coupon was only good at the Jeep service (even though it was from Troncalli Subaru), but he would honor it this time. Strike Two. Needing an oil change and tire rotation, I called today to see what sort of price is the service without coupons. Guess what? I can't find out. It is not posted on your website and no one answers the phone in service (I called 3 different times). Just voicemail. I can't just answer the phone whenever I want. Strike Three. So now I will stop at NTB on the way home and get service. I will go back to having my car serviced at a non-dealership garage, but I wanted you to know that I tried give your service department a chance at my business. Thought you should know. More

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