Michael Ammerman | Page 4

Quick professional and reasonably priced. My service was executed while I waited and I was in and out in about an hour. Overall pleased with the process and the condition/cleanliness of the lounge. executed while I waited and I was in and out in about an hour. Overall pleased with the process and the condition/cleanliness of the lounge. More

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Always treated special. Appreciate that. And sometimes 25 words is too many words. I can’t submit my opinion unless I do it in a few more words. 25 words is too many words. I can’t submit my opinion unless I do it in a few more words. More

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Service is top notch! Very friendly, quick and willing to go the extra mile to satisfy clients. I will be back for all my car needs. to go the extra mile to satisfy clients. I will be back for all my car needs. More

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Great experience! Michael displayed prompt and professional service. He provided info on some things that could have been maintained which was really appreciated. The lady that was managing the ca professional service. He provided info on some things that could have been maintained which was really appreciated. The lady that was managing the cashier desk was friendly and efficient in completing the checkout process. Thank you very much More

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I’m so happy with the service I got for my car at Heritage Cadillac,Special thanks to Kathleen for her help ,I will definitely recommend this place Heritage Cadillac,Special thanks to Kathleen for her help ,I will definitely recommend this place More

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I have been using Heritage Cadillac for years. Their service is always top notch , quick, and dependable. Would like to thank your tech for the great job of servicing my car. Thank you Heritage Cadillac service is always top notch , quick, and dependable. Would like to thank your tech for the great job of servicing my car. Thank you Heritage Cadillac for an excellent fob. More

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very professional all my services were handled in a timely manner. was given a loaner to use because work was going to take awhile. that was very convenient. timely manner. was given a loaner to use because work was going to take awhile. that was very convenient. More

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Great service. Great service. Great service. Great service. Great service. Great service. This question should not require twenty five words. I give 0 stars for this. service. Great service. Great service. This question should not require twenty five words. I give 0 stars for this. More

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I appreciated the calls to keep me informed. Also not pushing additional service costs during these difficult times and holiday season. Thank for the care and consideration as well as the great service. pushing additional service costs during these difficult times and holiday season. Thank for the care and consideration as well as the great service. More

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I took delivery of a custom ordered Cadillac CT5-V on September 4th. Ever since then it has been in the shop for about a month for the same steering and suspension issue. I have an appointment on Tuesday September 4th. Ever since then it has been in the shop for about a month for the same steering and suspension issue. I have an appointment on Tuesday, October 27th to give them a 4th crack at it. To be fair, the first replacement power steering rack GM sent them turned out to be defective. However, the dealer has been really, really good throughout the ongoing ordeal. They listen, and don’t try to deny problems. Michael Ammerman, the service advisor I’ve been working with has been patient, attentive, and communicative through the whole process. The mechanic doing the repairs, I think Rich is his name, has also been good to work with. Shoutout to both of them for some of the best dealer customer service I’ve ever experienced. Finally, the loaner cars they put you in are Cadillacs as well, so that’s nice. Honestly, the best service I’ve ever received at a dealer, bar none. I just hope they and GM can get to the bottom of the issues with the car. More

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