Melvin Seibel | Page 14

After working with Mel a few months before our purchase I eventually decided not to buy at that time. Finally ready to make it happen I contacted Mel with a deal I had from another dealership whos customer s eventually decided not to buy at that time. Finally ready to make it happen I contacted Mel with a deal I had from another dealership whos customer service I really didnt like. After Emailing Mel to see if they had a similar truck he sent me back an email with multiple options and worked with me through email to get every option I was looking for. My wife absolutely hates buying cars and since I was trading in her car I had to bring her along. Mel not only took that hint but handled absolutely everything for us without us needing to be at the dealership. His honesty, hard work and willingness to go the extra mile really won us over. On the day we decided to purchase the truck we made it very clear we only had around an hour and a half before we had to be somewhere. The dealership fast tracked us through all the paper work and essenital meetings in order to get us out on time. Not only did they get us out on time they got us out ahead of schedule. Now it may sounds too good to be true, but even my wife said she was WOWED by there customer service and attention to detail. We will definately think about this dealership the next time we are looking to purchase a new car. More

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I was very comfortable with the purchase of my new Ford Explorer. My salesperson, Melvin Seibel was helpful, but not invasive. He gave me the information I asked for and responded promptly to my queries. Explorer. My salesperson, Melvin Seibel was helpful, but not invasive. He gave me the information I asked for and responded promptly to my queries. I never felt pressured to do anything I wasn't comfortable with. I made my purchase in two visits. One to see the car and the other to pick it up when it was ready. The financial office person was helpful and made one suggestion that I followed about paying for my vehicle. I would recommend this dealership to my friends and family. Everything was smooth and easy. More

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I recently purchased a 2013 F-150 from Mel Seibel at 5 Star Ford in North Richland Hills, TX. Overall the experience was fantastic. I spoke with Mel on and off for over a year discussing Ford trucks and Star Ford in North Richland Hills, TX. Overall the experience was fantastic. I spoke with Mel on and off for over a year discussing Ford trucks and during this time, he was always patient, answered all my questions and most importantly, never made me feel any pressure into purchasing. When the time was finally right to buy, it was the same experience throughout the negotiations and purchase. He was willing to work out a great deal with me at a price I could afford on a vehicle that fit my needs. The same could be said about Tony Synder in finance. Again, no pressure, no "hidden fees or charges" and I sincerely appreciated his honestly and helpful advice during the final, often most tedious part of the transaction. A great sales and finance combination that I hope carries over to any future service work with the dealer. I would definitely recommend 5 Star Ford if considering a new vehicle and appreciate Mel and Tony's work in making my experience as enjoyable as possible! More

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I would absolutely recommend 5 Star Ford and Bob and Mel to anyone! They were friendly and extremely helpful. We felt at ease from the moment we stepped in. Mel and Bob worked very hard on trying to get to anyone! They were friendly and extremely helpful. We felt at ease from the moment we stepped in. Mel and Bob worked very hard on trying to get the perfect fit for us! The price was excellent and we never had to deal with haggling. Bob and Mel came under what we wanted to pay per month, and I felt like that was part of the great customer service. We never felt pressured, and they were always accomodating. I have never had such a great experience with buying a new car, and my husband actually enjoyed it too, which is a big deal! We will absolutely be buying our cars here from now on! Thanks guys! -Kayla and Sam Carter More

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After shopping around for several weeks with plenty of less-than-pleasurable experiences at other dealers, we found the car we had been searching for a 5 Star Ford. I called and spoke with Melvin Seibel o less-than-pleasurable experiences at other dealers, we found the car we had been searching for a 5 Star Ford. I called and spoke with Melvin Seibel over the phone. I asked if they could come down on the internet price over the phone (not expecting a response) and he had an answer within 5 minutes. Since the dealer was an hour away from my house, it was really nice of him to do this over the phone. The experience was completely hassle free and we were treated extremely well even though we were buying used. Even when buying used, you go into the same lobby as everyone else, and use the same finance guys as everyone else. You can appreciate this if you've shopped around at any other used dealers. Great experience. I will definitely use Five Star Ford in the future! More

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Special kudos to Melvin Seibel and Anthony Snyder. They went above and beyond to insure our car buying experience was easy, pleasant, and productive. They found us the car we wanted and fully explained th went above and beyond to insure our car buying experience was easy, pleasant, and productive. They found us the car we wanted and fully explained the finance programs so we could make an informed decision about what would work best for us. They were great!!! More

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I had a Fantastic buying experience at Five Star Ford. I was looking to buy a nicely used car to replace my old out of date one. When I first went there Josh I. took care of me. He showed me around and gav was looking to buy a nicely used car to replace my old out of date one. When I first went there Josh I. took care of me. He showed me around and gave me lots of options. We test drove potential fits for me and Josh was very informative and friendly. He answered all my questions and went above and beyond the standard. He communicated very well talking every day for a week. He gave my info to Melvin S. to help find a good fit for me and my price range. Mel was very polite and friendly. He seemed pretty human for a car salesman (; Mel basically laid my options out for me and explained everything and more to me. We found a same day trade in that was perfect for me. Three days later I was driving my Used new car everywhere. He also had great communication to always let me know whats going on and how it would affect me. I want to sincerely thank Mel And Josh, they made buying a car super easy and hassle free. Will do future business there from now on. I was referred to both Mel and Josh by a co worker at my job. And I see why. I was so surprised by the whole experience by how easy and quick it was. I highly recommend Five Star, if this is what only two people who work here do. I could only imagine what the others here do! I love my new car! <3 Melvin I hope your wife is doing better and I pray for nothing but the best for you and your wifey. Josh your still young and will go places and make your way up the ladder. Also good luck getting comfortable in your new or relocated office! Thanks you guys! More

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From the first encounter via the internet until the final handshake at vehicle dlivery, Five Star Ford was a "top of the class" experience in dealer sales. The courtesy, friendliness, knowless and professio handshake at vehicle dlivery, Five Star Ford was a "top of the class" experience in dealer sales. The courtesy, friendliness, knowless and professionalism was all that could have been expected. While I cannot state that I got the absolute best price for my trade in and absolute lowest price for the new purchase, the agreed to "bottom line" was what was needed to consummate the sale. This includes aftermarket items, one of which was so recently added to the market that the aftermarket manager has to contact his supplier, that I asked to include with the vehicle at delivery. I would definitely recommend this dealership to anyone interested in a new Ford. The only thing that is a detractor is the emphasis at the dealership on completing this survey with all "5" ratings. More

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I have been a customer of Ford's for many years. This purchase of my new vehicle was the best experience ever! Thank you Mel. purchase of my new vehicle was the best experience ever! Thank you Mel. More

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My wife and I had been searching for a new vehicle in the area, and after researching the necessary information about the vehicle I wanted to buy, selling my used vehicle and visiting othere dealerships with area, and after researching the necessary information about the vehicle I wanted to buy, selling my used vehicle and visiting othere dealerships with negative results, we began to think this was not the year to buy a new vehicle. Our Daughter contacted us and informed us we should talk to Mr. Mel Seibel at Five Star Ford to see if we could buy a vehicle from him, that he would have a vehicle as close to what I was looking for in the lot. The next day I was escorted by my wife and daughter and met Mel at Five Star Ford. Mel has a very friendly disposition and was very thorough in presenting the vehicle to us. Afterwards we walked outside to see the vedhicle and the color of the vehicle was exactly what i was looking for. The doors were opened and the interior was also exactly what we were looking for. After the test drive and the review of the new electronics of the vehicle we were introduced to Bob who bend oveer backwards to make the deal that would let us own this new vehicle. Including the accessories we added to the vehicle, the pricing of the product was excellent and within our affordability. All possible due to the desire of these personnel to please a customer. The dealings we made, the friendliness of the personnel and the courteous smiles and greetings of other personnel who were not involved with our business have made Five Star Ford a place where I want to do business from now on. Our experience with Five Star Ford has given me a calm of contentment. My new motto: Fly with Ford, Find the Future. More

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